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“Better the second time around” 4 of 5 stars
Review of The Landings St. Lucia

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The Landings St. Lucia
4.5 of 5 Resort   |   Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia   |  
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Ranked #4 of 16 hotels in Gros Islet
New Haven, Connecticut
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Better the second time around”
4 of 5 stars Reviewed April 25, 2013

Took my group there for their reward trip and it was so much better the second time around. More people; the food was superb and the staff was so nice. Still the biggest draw were the beautiful rooms. Everyone loved their accommodations.

Room Tip: Rooms near the beach are great. Short walk to the restaurant and the action.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, May 4, 2013
That is wonderful to hear! We are hoping that there will be a third time, as we are sure that your stay will be EVEN better then. Thank you for your nice comments about our associates and food. We look forward to welcoming you back.
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471 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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  • English first
  • French first
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English first
Seattle, WA
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2013

My husband and I recently returned from St Lucia. We stayed at The Landings for the first 5 nights of our trip. Gertrude and Anne Marie at the front desk were a breath of fresh air as soon as we arrived. They were so helpful and friendly. Made us feel welcomed as soon as we arrived. We were very happy with our room. A 2 bedroom 2.5 bath with amazing views of the ocean and the Beach Club Restaurant. The rooms actually surprised us. Beautiful rooms with high end appliances and fixtures. One of the nicest rooms we have had on travel. The Beach Club dining was great. The breakfast buffet that was included was an added surprise and bonus! As others have said, the food is somewhat limited, but we thought good none the less. Sherol was an absolute dear. She was always making sure that we were receiving good service and asking us what she could do for us. And she wasn't our waiter, she was the hostess! Cheryl who was serving us on the beach did a great job as well. Actually taking the time to talk and give us some tips on shopping. And finally, Alian at the Palms Bar was a real treat. Another employee with a big smile and always time to chat with us. He and my husband hit it off right away and he was making rum punches for 3 nights for us. I have never encountered so many awesome employees at one resort. I would recommend this resort to anyone really and would absolutely stay here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, April 24, 2013
Thank you for staying with us at The Landings! We too think that Anna and Gertrude are among our finest Ambassadors. Thanks also for your nice comments about the food and service at Beach Club and on our beach. Cheryl is wonderful and we will be sure to share your nice comments with her and with all associates. Thanks also for the kind words about Allan at The Palms. Wow...sounds like you should come back for a return visit soon. The lovely Lucians will be waiting for you and will embrace you with a spiced rum too!
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Weston, Connecticut
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 22, 2013

My husband and I booked this trip to celebrate a milestone birthday (mine) and make it a vacation to remember. Well, it certainly worked out that way! We decided to go for spring break, along with our 2 children, ages 5 and 8. We had an amazingly good time, despite some rain that was not in the forecast (rainy season for St. Lucia starts in June). We flew in to the local airport - I believe the name is Charles - and the ride to the hotel was a mere 15 minutes. This involved a connection in Trinidad but the 1-hr flight from Trinidad to St. Lucia went so fast, and both kids were fascinated by the prop plane and the fact that they could see everything below us.
We had a ground-level, beach-front 2-bedroom suite which could not have been better in any way. It was absolutely perfect (suite 101). The kitchen was large enough to comfortably cook meals - we made dinner twice - and the dining area equally spacious, though we usually sat on the patio outside. From our living room we could walk out onto the patio and keep walking right onto the beach. Equally convenient was the access to the pool and beach club restaurant, where we enjoyed breakfast every morning and quite a few meals during our 8-night stay.

The staff are all wonderful! Special thanks to Sheryl, who not only looked after us on the beach in terms of drinks, but also baby-sat for us one night so that we could have a few hours to ourselves. Our kids loved her!! And the drinks on the beach and in general were amazing!
The Landings does a great job in making its guests feel welcome and looking out for any need that may arise. There were a few minor miscommunications but those were worked out quickly and without issue (ie: our rain forest excursion was initially booked for the wrong day; once we pointed that out, it was remedied right away). We got rides to and from the main lobby when we requested them, due to intermittent rain, and everyone was very accommodating.

Tuesday night is beach barbeque night, with a live performance - we all loved it! A word of advice: make reservations in advance for that, and for any other special night (like Friday night which is steak night and also commands a large crowd at the Beach Club restaurant). We did not eat at the higher-end restaurant, because quite frankly, all the action was at the Beach Club. We ran into many other families with children in similar age group as ours, and so our kids had playmates for the entire trip, which was great for us as well! We could sit and relax on lounge chairs while watching them play in the sand or in the water. The beach has nice soft sand, excellent for sand-castle making, and clear turquoise water that is roped off to keep swimmers away from the boats that come by. This was actually a very good thing for us, having younger kids, where they could swim up to the rope and then back again, without us worrying that they were going to go too far out. There were some pretty fish by the rocks that intrigued both my kids for long periods of time, and some crabs as well. Two or three times a day, the fruit boat would stop by with fresh fruit and sugar cane that the guy cuts up for you and puts in a bag for $20. A bit pricey for a bag of fruit, but it was part of the experience... I did buy a beautiful conch shell from him for $10 that I will add to my coastal living room decor!!
All in all, an amazing, relaxing trip that was everything we wanted it to be and so much more... all four of us were sad to leave but look forward to returning soon!

Room Tip: rooms facing the beach give the best access to everything - the closer to the lobby, the farther fro...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, April 24, 2013
Fantastic that your husband chose The Landings for your birthday! Thank you! Thanks also for your kind words about our associate Sheryl. She is both a great Beach Attendant and also a trusted Babysitter. Thank you also for your comments about BBQ Night, turquoise water and "Fruit Boat Man"...we love him too! We appreciate that you found us and we hope to welcome you back soon.
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Saint Louis, Missouri, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 20, 2013

We decided to take a family vacation this year and began intense research of various Caribbean islands. After reading lots of reviews and visiting hotel/resort websites, we sought out St. Lucia. Our three children, ages 7,5, and 3 could not have had a better time! We loved our time on the island and this is largely due to The Landings. From the helicopter ride from the airport to our first glance of The Landings, we knew we had chosen the right location for our family vacation. Our Villa, #231, was AMAZING!!! We had a 3 bedroom, 3.5 bath unit and it did not disappoint. Everyone had plenty of room and the views from the balcony were beautiful. Our kids loved the beach and did not want to leave. The beach service was attentive and always engaging. From arrival to departure the staff, was very helpful, welcoming at every corner and made it a worry free vacation. Our kids had a great time in the Kids Club and loved Ms. Roselie! The breakfast at the Beach Club was ideal for our family and we enjoyed traveling to various restaurants around the island. A big thank you to Peter Willie for always making sure we had a driver that not only dropped us off but waited and picked us up. All the drivers offered lots of information about the island.
Since our return home, I have not stopped the praises for our family trip to the Landings as well as passing on the website information to friends!
As we begin to plan next year's family vacation, St. Lucia and the Landings have set a really high bar. We look forward to many return trips with our kids! Thank you for helping our family make amazing memories!

Room Tip: Beach front rooms offer beautiful sunsets and are worth it!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, May 4, 2013
Thank you for staying with us. Thank you also for review. We are happy that you and your family enjoyed your stay with us. Peter is a wonderful guide. We will be sure to share your comments.
Please come back to The Landings St. Lucia soon!
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Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

My wife and I brought our children, ages 3, 5, and 7, to The Landings for a spring break vacation during March 2013. We stayed 6 nights and wish we would have never left. We stayed in a three bedroom ocean front room with a plunge pool on the balcony. The reviews about the room decor and amenities are completely correct, everything is first rate.

The beach: 1) There is a gradual decline into the water making it perfect for kids to play in shallow water; 2) the Landings stations a security guard on the beach all day to ensure that everything remains safe; 3) there is no need to rush and reserve beach chairs early in the morning, there are plenty of chairs for everyone; 4) there is great snorkeling for kids right next to the rock formations for the resort bay; 5) the beach restaurant has drink servers delivering drinks and food orders on the beach (do not listen to the reviews claiming the service is to slow, it is fast, friendly, and always done with a smile); 6) the resort provides plenty of non-motorized beach equipment; 7) private vendors do approach the edge of the Landings beach to offer jet ski rental, motorized tubing, and water skiing.

Kids club: We used the kids club twice and the baby sitting service once. Both the kids club and baby sitting were managed by Ms. Roselie. She was great with our kids and we never had to worry about the safety of our kids. Our two boys (5 and 7 years old) can occasionally get rough with each other, but Ms. Roselie didn't flinch and handled them perfectly. She did not follow the daily schedule for the kids club, but it did not matter as she did plenty of arts and crafts with our kids and kept them busy and entertained.

Service: All of the employees are professional and courteous. We spoke with Angela Torille for assistance twice and both times she provided excellent service. If you are trying to decide whether or not to stay at the Landings, call and ask to speak with Ms. Angela and she will answer any question or concern you have. She is first rate. All of the staff goes out of their way to assist guests and make them feel welcome. Anyone that speaks poorly of the Landings’ staff must themselves be the problem, because every level of staff we interacted with was friendly, courteous, and a joy to be around.

Only negative: The Landings is not all Wi-Fi capable. Only the beach restaurant and the front building have Wi-Fi. The Landings website is correct in that high speed internet is available in all of the rooms, but it is by Ethernet connection. This was a little frustrating from time to time, but it worked to make me keep my mind off of work.

Excursions: As a family we did a full day catamaran trip to Soufriere and visited the volcano, a half-day jeep/jungle excursion, and a visit to the market in Castries. I would recommend any of these excursions for a family. My wife and I also did a snuba excursion, which is only a five minute drive from the Landings. It was simply awesome. For every excursion the tour company picks you up at the resort's main entrance.

Restaurants: We dined at several places (Tapas on the Bay, Spinnakers, Key Largo, and Charthouse) in Rodney Bay and at the Rainforest Hideaway in Marigot Bay. All them were good, none over the top excellent, but quality meals for respectable prices. It was a long drive to Marigot Bay. Do not worry about car service as the Landings always has drivers from a private company that are waiting to take you and return for your pickup. One of them, Peter Willie, was extremely helpful in pointing out things to do and see during our stay.

Travel to and from the Landings: On arrival to St. Lucia, we took a helicopter from the international airport to the airport in Castries. The views and time savings were well worth the cost. We took a ground transfer back to the airport, which is a 1.5 hour trip and goes along part of the east side of the island, which delivers some of the best views of the island's coast. It is not worth trying to rent a car as the roads would be hard for a non-local to navigate and the cost for the airport transfer (one-way) was only $120 U.S. dollars.

I will recommend The Landings and St. Lucia to anyone thinking about Caribbean travel. Although the Landings is a great facility with all of the amenities you can think of, the staff are the real treasure as they take care of every detail.

Last thing: Mosquitos. I have read some reviews complaining about mosquitos in St. Lucia and at the Landings. This is absurd. We may have seen one mosquito a day, but none of my family received a single mosquito bite. Anyone complaining about mosquitos must have never visited the southern states of the U.S. No bug problems exist to be concerned with. Instead, worry about sunscreen.

Room Tip: Get an ocean front room, you will not be disapointed.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, April 24, 2013
We are so happy that you and your family enjoyed your stay. I promise you that very soon we will have wi-fi in all the villas, and not just the lobby and restaurants. Thank you very much for the detail in your critique - we think you described us perfectly. Thank you also for your kind words about Rosalie. We always share guest comments. Come back soon please!
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Brooklyn, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 15, 2013

My family and I (two adults and two five year olds) spent a week here in Winter 2012. This was a great, beautiful spot. The kids loved the pools and hot tubs, the beach was beautiful and the on-site restaurant was good. Our accommodations were spacious, clean and provided everything we needed (kitchen, washer/dryer, etc). The only downside is that there is nothing in walking distance from the property if you are looking for some variety in food or sites. Recommend renting a car to have some independence.

Room Tip: lovely to have an ocean view, or at least a view of the marina
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, April 24, 2013
Thank you for staying with us and for writing about your stay too. We're happy you enjoyed your stay. You are correct that we (and many resorts) are not within walking distance of other restaurants and attractions. It is always our pleasure to arrange rentals, car service or taxi for any trips to the nearby places. Thank you again. We look forward to welcoming you back soon.
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milwaukee, wi
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 12, 2013

The Landings is, indeed a little gem in the Caribbean!
The photos on the website are quite true to the reality of the beautiful property. Our family of 5 spent a fabulous 8 days over our Spring Break here. would most def recommend to friends and return ourselves!
We have been fortunate in exploring many Caribbean islands, so here's how we felt that The Landings compared:
Beautiful! Modern, luxurious rooms. We had a 3 bedroom, 3.5 bath unit in building 6. Very high-end. Absolutely no complaints about unit. (unit 602).
Extremely safe resort. Felt safe with kids (ages8 and 12) running back and forth between room and beach/pool. Never worried.
Quiet beach and pool. (And we were here during high season.) Such a delight to not have to get up at 6 am to save chairs by pool or beach. What a pleasure! And float mats. So nice.
To our surprise, buffet breakfast was included. We didn't expect it. Nice addition!
Staff was über-friendly and helpful.

So, here are our constructive critiscms to make this property 5+ stars: (let's get this place to a Ritz-Carlton. You are close)
Change up the menu. We sought out lunches elsewhere simply out of "menu fatigue!". You could maintain revenue by simply offering (and marketing) lunch specials. (dinner options, on other hand were great!)
Beach service was present, but could def use some more people. You are leaving $ on the table by not employing more people to service beach and pool.( this would certainly produce revenue.)
Room cleaning more consistent. You may or may not get refills of water, shampoo, etc.
Order more blue floaties. A cheap investment= big impact. Dispose of all the ripped ones on regular basis. Will make resort appear far classier.
Lastly, we used "Big Mike" to go over to Spinnakers several times. Figure out a way to formally include this to your guests' experience. How cool is it to go to lunch via motorboat???

Bravo to the landings for giving us a great family vacation. We hope to be back!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Landings St. Lucia

Address: Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#3 Spa Hotel in Gros Islet
#4 Business Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
#5 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Landings St. Lucia 4.5*
Official Description (provided by the hotel):
The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. ... more   less 
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Also Known As:
The Landings St. Lucia, a Rock Hotel Castries
The Landings St. Lucia Gros Islet

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