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“Beautiful on the surface; problems lurk just below” 4 of 5 stars
Review of The Landings St. Lucia

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The Landings St. Lucia
4.5 of 5 Resort   |   Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia   |  
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Ranked #4 of 16 hotels in Gros Islet
Minneapolis, MN
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Beautiful on the surface; problems lurk just below”
4 of 5 stars Reviewed March 14, 2013

Stayed here for a few days with wife & teenage son. The resort is in a great location, has a beautiful beach, and there is plenty to do activity-wise. Rooms were very well-appointed, spacious, and exceptionally clean.

We did have some issues, however. The food was good if not great, and service was a bit on the slow side (even for St Lucia). We had some maintenance issues as well. Several ceiling fans in our unit were malfunctioning - either the remote didn't work so we couldn't change the speed, or they would not come on at all. We also had burned out overhead light that was noted on check-in but never fixed.

Their concierge service was spotty as well. For example, while our departure ride to the airport was a nice ride in a comfortable vehicle with a friendly driver, we were charged extra at the airport for a 1-hour stop at the Castries market. I thought that was covered by the fee I paid on check-out, so I had no money to pay him - I had to run to the ATM at the airport to get the driver extra cash. They also booked an activity on the wrong day for us; thankfully we were able to fix it that morning.

All-in-all an excellent resort that could stand a bit of a brush-up on the details. Recommended.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, March 19, 2013
Thank you for staying with us and for writing about your visit too. We appreciate your great comments about our villas and also take your comments about our food and maintenance seriously. I have shared them. It is odd that you weren't made aware of extra charges for an excursion during your airport shuttle. It is not like our transfer company to not advise of extra charges for an hour stopover during your trip back. i will check with them. Thank you again for staying with us. We look forward to welcoming you and your family back soon.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Middx London
Top Contributor
90 reviews 90 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 12, 2013

Spent 2 weeks here in February weather perfect in lovely surroundings. Our 1 bedroom ground floor apartment was overlooking the Marina but surrounded by a bourganvilla hedge so very peaceful and private. Everything provided in the apartment for cooking,washing both dishes and clothes, Huge bed and a lovely bathroom with his and her basins ,bath and shower. On patio had eating area + own jacuzzi and loungers.
The beach was a few steps away with towels and loungers readily available. The sea has a roped off area which is plenty big enough and stops the jet skiers getting too close.
We ate at the beach bar a few times and buffet breakfast was good ($22 + 10% + 8% so not cheap)
A car for a few days is useful although driving is not for the faint hearted due to hairpin bends and road conditions + local drivers !! Otherwise you are rather isolated .Rodney Bay is about 10 mins drive where there are plenty of good shops and restaurants . The first supermarket on left as you enter the shopping area has multi storey carpark and is very good so can stock up fridge and freezer There used to be a hotel shuttle bus which has now been stopped so taxi the only other option and costs about $12 each way.
Serenity Vacations and Tours do some interesting trips around the island and are excellent
Sunsets are amazing always at 6.05 be ready with your camera!
Reception staff and housekeeping are all pleasant and very helpful . Sheryl who was on beach bar /beach duty was very helpful. At the Managers Cocktail party (every Tuesday evening) we met Xavier , Food Manager who was very friendly and helpful .
Do the walk to Pigeon Island, a St Lucia National Trust landmark ,and visit the fort at the top where the views are brilliant
Mosquito spray an essential item!
There is a Spa but quite expensive
Phase 4 is under construction so be prepared for building noise during the day
The only disadvantage is the long and very windy journey to get there from the airport about 1 and 1/2 hours !
All in all a lovely place to spend 2 weeks enjoying the sunshine!

Room Tip: Near the marina is quieter
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, March 13, 2013
Thank you. We too think that The Landings is the "perfect place to really unwind" and we really appreciate you taking the time to post your review. Thank you also for mentioning several of our associates. We always enjoy sharing these. Just a quick note about the construction comment. We have one Villa at the furthest point away from us which has some works going on during mid-day hours. This should be complete within a week or so. After that, nothing but serenity. Thank you again for staying with us and for helping tell the world about us. Best regards and please come back soon.
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Romulus, New York
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 11, 2013

We recently returned from a nice stay at the Landings and thoroughly enjoyed the island as well as the accomodations. We are a couple in our mid 50's and generally prefer the condo -type experience over all inclusives. Even though it was just the 2 of us, we had a large 2 BR marina-view unit with 2 1/2 baths. We got a great deal on Expedia that included breakfast,and for whatever reason, the 2 BR was less $ than the 1 BR.

The condo was nicely finished with granite countertops, and Miele appliances. Furniture and the beds were comfortable and again nice. I guess I am surprised that a few previous reviews complained about the finishings/furnishings, as I'm not really sure what most anyone could complain about. As I see it, these condos offered more for the money than any we have stayed at in the Carribean (and we have been to numerous islands). Kitchen is well equipped even with cookware and dishes, so you can cook about anything you want. Neither shower door would fully shut, so there was the minor annoyance of some water on the floor outside the shower. It had two balconies, one with a hot tub and dining table, the other with lounge chairs.

Beach was very nice and while not the white sands of Grace Bay (Turks) or Eagle Beach (Aruba), for example, it was nice nonetheless. Water temperature was just right, refreshing but still warm enough to be comfortable. There are few stones and only a little bit of seagrass (further out), so its great for wading as well. Floating loungers are provided. There are a lot of beach chairs and umbrellas and it was never a problem getting one. They are a bit close together, but they were never all full so you don't really have people on top of you if you want a little buffer zone. Security appears to discourage beach vendors, so we were not hassled. An occassional jet ski or parasail boat cruised by just outside the roped off swimming area but no real distractions from them either. A fruit boat stops by 2 or 3 times daily, which is nice to pick up some fresh mangoes, papayas, coconuts, etc. All beaches are public in St Lucia, and while we noticed a few locals walking on the beach, and on Sunday a few were using the beach, they were polite and friendly. There is a beach next to the Landings that is on open undeveloped land, and that beach is busy with locals, especially on Sunday. If you want to snorkle, don't have high expectations, although there are a few smaller fish and maybe an occasional starfish.

Our experiences with employees were almost all very positive, and maintenance workers and housekeeping were especially friendly.

Since our package included breakfast, we ate at the Beach Grill daily. The breakfast buffet is mostly the same selections daily, but it offered pretty good range of options including an omelot station. Scrambled eggs were very runny every day and not very appetizing and the pastries not great, but there are multiple fruit options, bacon, sausage, pancakes, etc. If it wasn't included in the package, however, I am not sure it would be worth the $22. We also did the Tuesday night beach barbecue buffet, which was again pretty good, although I would not say it was outstanding either. Steel drum band and the fire eating/limbo show that night was entertaining. We ate lunch at the Beach Grill (usually ordering from our beach chairs) and it ranged from quite good (fish or chicken sandwiches) to burgers (lousy). Overall I would not rate the Beach Grill as high as my rating for The Landings (accomodations) in either food or service, but more "average." We did not eat at the Palms, the higher end place.

The Landings apparently had offered a shuttle service into Rodney Bay, then discountinued it, but started it up again while we were there. It goes 3x per day so you can use it to go grocery (or souvenier) shopping or out to lunch to avoid using rental cars or taxis. Nothing is really in walking distance to the Landings (other than (Pigeon Island), so this was handy.

Suggestions for improvements: No major complaints and most everything was great. Wireless internet was only in Beach Grill and main lobby, so it would be nice to have it in rooms. TV in living room was flat screen, but pretty small to watch from the couch (although we didn't spend much time with the TV on anyway). But keep in mind that it is a quiet place to stay and there was entertainment a couple of nights, but usually not much going on at night on site. Beach Grill is not up the same level as the rest of the facility. Concierge was friendly and was willing to book tours, although they (like most hotels) presumably recommend the tours that they have a financial relationship with in the bookings. My advice is to do your own research before you go on what to do and who to book with. I was less than impressed that the concierge was not familiar with Tet Paul Trail tour, especially since this is the #1 ranked attraction in St Lucia on Trip Advisor.

Room Tip: We booked a marina view 2 BR. Our condo (623), which had both ocean and marina views, was even bet...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, March 12, 2013
Thank you! We really do appreciate the amount of detail in your review. We share with our managers and associates and take the feedback very seriously. You described us perfectly. FYI, we are looking at WiFi solutions now and expect to have it in our villas soon. Thank you for staying with us. We look forward to welcoming you back soon.
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London, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 2, 2013

I went there with my wife and two teenagers. We really enjoyed the stay. We were in a 3 bedrooms seaview suite (upgraded from 2 bedroom seaview suite) and the place is really very nice, both beachfront and appartment which was equiped with very high standard furniture (beds, bathrooms, kitchen and Miele equipments). The service was also friendly.
Improvements areas : mosquitos : we would have liked that the hotel organises a daily spray outside (as we have seen in other places in the carribean) and the fact that the place is still under partially construction.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, March 12, 2013
Thank you for staying with us. Sorry about the pesky mosquitoes. We do regularly fog, but might have missed an area or date. We look forward to welcoming you back the next time your travels take you back to St. Lucia.
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2013

We have just returned from 14 nights at the Landings with our two children 3 and 7. The accommodation was excellent, very spacious with lovely views from both veranda and terrace. I was impressed with the Miele washing machine and dryer as well as the high spec kitchen. The cleaning staff were great in taking care of the apartment. All the staff were great but at the Beach Club (Brenda and Sheryl) and the staff serving on the Beach (the other Sheryl) as well as the Watersports staff and the best cocktail maker ever(Petra) were all very friendly and accommodating - nothing was too much trouble. We used the Kids Club and Carol and Rosalie were great and the children wanted to go back. The Hotel could do with taking the old bits and pieces out of the room used but the activities were excellent for the children (t-shirt tie dying, bracelet making etc.). The beach grill was great and the beach club and Palms were good too. We used the local supermarket too and could get everything we needed. It was great to be able to mix and match between the hotel, eating at the apartment and eating out locally and we used Sheryl as our babysitter over the two weeks - she was great with the children and gave us peace of mind. The beach and the pools were all wonderful and safe for children, the free kayaking was a plus and both our children joined in tennis lessons with local children which was a great experience. We cannot wait to go back. The Box Family

Room Tip: The Harbour side apartments views are just as lovely as those of the beach. Some have beach views fr...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, March 12, 2013
What a great review! Thank you for staying with us and helping tell our story to the world. We especially appreciate you calling out our associates by name. it means a lot to us and we take great pride in sharing these comments with them. We appreciate that you found us and are thrilled that you enjoyed your stay. We look forward to welcoming you back.
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Chicago, Illinois
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 27, 2013

My wife and I recently returned from a week long stay at the Landings. This place could be great in a year or two but they have a long way to go. The beachfront setting is as good as it gets and the rooms are not bad (we stayed in a beachfront 2 bedroom). The service on the beach and at the Beach Bar is awful at best. We would wait 20-30 minutes for anything we ordered and three times it never showed up at all. Staff was very friendly but either not trained well or just not capable of delivering high end service. The beach chairs were also covered in plastic on our first day. I took the plastic off of our two chairs and 20 minutes later there was staff swarming the beach removing from the rest of the chairs. The food at the Beach Bar and at the Palms is quite good when you actually get it. Back to the rooms, we had a nice looking room but both shower doors barely opened cause they were stuck on the floor. We also had large cracks in the drywall that you would never see at a high end resort.

Overall a pleasant stay. If you want to charge high end prices you need to deliver a high end experience, The Landings is not there yet.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 28, 2013
Thank you for your recent stay with us. Sorry about the beach service shortfalls. We have shared it with our F&B Team. Thank you for your mention of how friendly our Servers are, even though the review title says differently. Lucians are truly wonderful and friendly people. During your stay, we replaced every one of our beach loungers with new ones. The plastic (on the frame only) was removed by our Watersports Team. Sorry if that was an inconvenience to you. Thank you again for staying with us. We really do look forward to welcoming you back.
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Fayetteville, North Carolina
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

Our family just returned from a nearly week-long stay at The Landings, and I'm already looking forward to returning!

Due to a flight delay, our vacation was cut short by a day. Anna and Carina did a fantastic job of rebooking our excursions accordingly -- without their help, I'm certain we would not have had the opportunity to go sailing with Jus' Sail, which was our absolute favorite part of the trip! Side note on the sailing -- do the private half-day or full-day sail with Jus' Sail (http://www.jussail.com). I promise you won't regret it! As a person who was more than a bit apprehensive about spending a half of a day on a boat (I'm not a water person at all!), it was truly the most relaxing, wonderful experience ever!

Anyway, back to the hotel...The Landings is every bit as beautiful as it appears on the website -- the rooms are spacious and tastefully decorated, the grounds are stunning, and the beach is paradise! I was especially pleased that I could do a quick load of laundry without a fuss, and cook a meal or two as we tend to find eating out three times a day pretty tiresome. We had a third-floor room with a harbor view, although we could also see the beach (obstructed...but seriously, ask me if I cared?! :) from our room as well.

The Landings is also a great place for kids -- our eight-year-old met a friend on the beach and played for hours! She also had a great time just hanging out in the plunge pool on our balcony (worth it!). All in all, the perfect hotel, and the perfect vacation. I'm ready to go back...right now!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 28, 2013
We LOVE your Review Title, and YES YOU CAN. Thank you for calling out Anna and Carina...they are wonderful associates and they truly enjoy delighting our guests. Thank you also for your comments about us being a "great place for kids". It is true and we really enjoy and work for the little ones. Now please come back! We appreciate that you found us and hope to see you soon.
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Additional Information about The Landings St. Lucia

Address: Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#3 Spa Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
#5 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Landings St. Lucia 4.5*
Official Description (provided by the hotel):
The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. ... more   less 
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Also Known As:
The Landings St. Lucia, a Rock Hotel Castries
The Landings St. Lucia Gros Islet

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