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“Our best holiday ever!” 5 of 5 stars
Review of The Landings St. Lucia

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The Landings St. Lucia
4.5 of 5 Resort   |   Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia   |  
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Hotel amenities
Ranked #4 of 16 hotels in Gros Islet
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Our best holiday ever!”
5 of 5 stars Reviewed February 28, 2013

We have just returned from 14 nights at the Landings with our two children 3 and 7. The accommodation was excellent, very spacious with lovely views from both veranda and terrace. I was impressed with the Miele washing machine and dryer as well as the high spec kitchen. The cleaning staff were great in taking care of the apartment. All the staff were great but at the Beach Club (Brenda and Sheryl) and the staff serving on the Beach (the other Sheryl) as well as the Watersports staff and the best cocktail maker ever(Petra) were all very friendly and accommodating - nothing was too much trouble. We used the Kids Club and Carol and Rosalie were great and the children wanted to go back. The Hotel could do with taking the old bits and pieces out of the room used but the activities were excellent for the children (t-shirt tie dying, bracelet making etc.). The beach grill was great and the beach club and Palms were good too. We used the local supermarket too and could get everything we needed. It was great to be able to mix and match between the hotel, eating at the apartment and eating out locally and we used Sheryl as our babysitter over the two weeks - she was great with the children and gave us peace of mind. The beach and the pools were all wonderful and safe for children, the free kayaking was a plus and both our children joined in tennis lessons with local children which was a great experience. We cannot wait to go back. The Box Family

Room Tip: The Harbour side apartments views are just as lovely as those of the beach. Some have beach views fr...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, March 12, 2013
What a great review! Thank you for staying with us and helping tell our story to the world. We especially appreciate you calling out our associates by name. it means a lot to us and we take great pride in sharing these comments with them. We appreciate that you found us and are thrilled that you enjoyed your stay. We look forward to welcoming you back.
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456 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Chicago, Illinois
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 27, 2013

My wife and I recently returned from a week long stay at the Landings. This place could be great in a year or two but they have a long way to go. The beachfront setting is as good as it gets and the rooms are not bad (we stayed in a beachfront 2 bedroom). The service on the beach and at the Beach Bar is awful at best. We would wait 20-30 minutes for anything we ordered and three times it never showed up at all. Staff was very friendly but either not trained well or just not capable of delivering high end service. The beach chairs were also covered in plastic on our first day. I took the plastic off of our two chairs and 20 minutes later there was staff swarming the beach removing from the rest of the chairs. The food at the Beach Bar and at the Palms is quite good when you actually get it. Back to the rooms, we had a nice looking room but both shower doors barely opened cause they were stuck on the floor. We also had large cracks in the drywall that you would never see at a high end resort.

Overall a pleasant stay. If you want to charge high end prices you need to deliver a high end experience, The Landings is not there yet.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 28, 2013
Thank you for your recent stay with us. Sorry about the beach service shortfalls. We have shared it with our F&B Team. Thank you for your mention of how friendly our Servers are, even though the review title says differently. Lucians are truly wonderful and friendly people. During your stay, we replaced every one of our beach loungers with new ones. The plastic (on the frame only) was removed by our Watersports Team. Sorry if that was an inconvenience to you. Thank you again for staying with us. We really do look forward to welcoming you back.
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Fayetteville, North Carolina
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

Our family just returned from a nearly week-long stay at The Landings, and I'm already looking forward to returning!

Due to a flight delay, our vacation was cut short by a day. Anna and Carina did a fantastic job of rebooking our excursions accordingly -- without their help, I'm certain we would not have had the opportunity to go sailing with Jus' Sail, which was our absolute favorite part of the trip! Side note on the sailing -- do the private half-day or full-day sail with Jus' Sail (http://www.jussail.com). I promise you won't regret it! As a person who was more than a bit apprehensive about spending a half of a day on a boat (I'm not a water person at all!), it was truly the most relaxing, wonderful experience ever!

Anyway, back to the hotel...The Landings is every bit as beautiful as it appears on the website -- the rooms are spacious and tastefully decorated, the grounds are stunning, and the beach is paradise! I was especially pleased that I could do a quick load of laundry without a fuss, and cook a meal or two as we tend to find eating out three times a day pretty tiresome. We had a third-floor room with a harbor view, although we could also see the beach (obstructed...but seriously, ask me if I cared?! :) from our room as well.

The Landings is also a great place for kids -- our eight-year-old met a friend on the beach and played for hours! She also had a great time just hanging out in the plunge pool on our balcony (worth it!). All in all, the perfect hotel, and the perfect vacation. I'm ready to go back...right now!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 28, 2013
We LOVE your Review Title, and YES YOU CAN. Thank you for calling out Anna and Carina...they are wonderful associates and they truly enjoy delighting our guests. Thank you also for your comments about us being a "great place for kids". It is true and we really enjoy and work for the little ones. Now please come back! We appreciate that you found us and hope to see you soon.
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 25, 2013

We just got back from a wonderful vacation at the The Landings. My family consisted of my husband and two kids (ages 8 & 10), my parents, and my aunt. When we arrived to the hotel we were shown to our 3 bedroom harbor view condo which was beautiful and as promised they had all our groceries stocked for us which we ordered before we got there. This is a great benefit! Our room was located close to the lobby which gave us quick access to the fitness room and shuttle service. It was a bit of walk to the pools and beaches, but honestly did not mind since it is a beautiful walk through the marina looking at all the great boats. They also provide a golf cart from the lobby if you don't want to walk to the restaurants and beach.

The beach is absolutely gorgeous and you can get a chair without having to get to the beach at the crack of dawn to save a chair like some other resorts. They will also put an umbrella out for you wherever you sit. We did some great snorkeling right off the beach near the rocks and saw thousands of tropical fish!! Between the pool and the beach the kids has a great time swimming in both places.

Pigeon Island is a great spot to visit for a hike and/or visit. We all walked there from The Landings and toured the place. My mother and aunt decided against the hike since my aunt is 80 and has a bad knee. The hike to both of the peaks is a must do - the hike to Fort Rodney is easier and just an upward slope with some steps, but the other peak has an easy to moderate climb. Both have great views at the top. The Jambe de Boise restaurant on the Island is a great little restaurant on the water with affordable, good food and nice cold Pitons!

We also had many meals at the Beach Club Restaurant at The Landings which we all thought had great food. We thoroughly enjoyed the Beach BBQ night where they had dancers, fire eating show, and limbo which the kids really had fun with.

Those are the positive features of the resort. A few things that would have made our trip perfect was a working elevator in our unit. It was very strenuous for my 80 year old aunt with a bad knee to walk up and down the stairs. We told them about the elevator and said they would work on it, but never was fixed. Another problem we had was the toilet in the master bedroom which we requested to fix because it would not flush so my dad had to fill the tank in the back each time. We called a few times but that was not fixed either.

Lastly, a few recommendations I would have for the resort is to have a lobby type shop where you can get basic foods, snacks, souvenirs, local products, etc. It would not have been bad if they still offered the free shuttle service to Rodney Bay (a 5-10 minute drive), but to have to pay $30.00 round trip for a liter of milk seemed outrageous. Last recommendation would be to have more waiters on service at the pool and beach to take drink orders. We waited and waited, but instead went up to the bar to get our drinks every day. I believe the resort could make much more money and have satisfied customers with just simple drink orders.

All this being said I would highly recommend this place.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 28, 2013
Thank you for staying with us at The Landings. Stocking our villas with your pre-ordered goods is just one of many Landings services. Thank you for writing about it. Glad to hear you enjoyed our restaurants and theme nights too! Sorry that the elevator wasn't working. We agree that it isn't acceptable. You are also correct that we need a gift shop. We are renovating the space and expect to have it open and stocked within a couple months. Thank you again for your thorough review. It is truly appreciated.
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New York City, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

Hello!

We just returned from a lovely week long stay at the Landings. The hotel itself it beautiful and the hotel staff is very professional. Upon check-in we where given a room that was already occupied but we where shortly given another un-occupied room. Although we paid for a beach front room we were given a beach view room (which was fine). Our apartment was two bedrooms, three baths, washer/ dyer and kitchen. During our stay we booked a massage which was really nice.

Recommendations for the Landings - I suggest you invest in an employee that knows the Island well. We asked several employees for recommendations on Restaurants, Climbing the Pitons, Snorkeling, Etc and no one seemed to know any information. Having someone work at the information desk who knows the island well and can provide information would be a great asset to The Landings.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 27, 2013
Thank you for your stay with us, and for your comments to. We are pleased that you enjoyed your stay. Thank you also for your comments about our Concierge services. We have made some changes to how we communicate and book excursions and restaurants and I am confidant that information is now better available to our guests. Thank you again for staying with us. We hope to welcome you back soon.
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Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2013

This review is a little coloured as we were upgraded from a one bedroomed ground floor apartment to a three bedroomed second floor one bigger than our home in England!!
The location first: the properties in lovely grounds, surround a smart marina or are on the private beach overlooking the beautiful Rodney Bay. The Beach Restaurant is as it says on the beach and open air, food is good if rather expensive, service throughout the resort is excellent and genuine. You can walk through the neighbouring Sandals resort to Pigeon Island (a lovely St Lucia Nat. Trust property).
The apartment (521): incredibly spacious, clean, with all the facilities you could imagine, a large balcony with hot tub overlooking the marina, peaceful to sit out on and a smaller front balcony as an alternative view for the evenings.
The beach: plenty of umbrellas and loungers, safe swimming, fish in abundance near the rocks, ideal for snorkelling (even better on Pigeon Island), plenty to see in the bay using kayaks if you wish.
Only negative was the distance to shops and restaurants. It's not practical to walk to Rodney Bay where there are plenty of both and a taxi is essential (£10 each way).
Having seen a few other resorts & hotels on St Lucia can really recommend The Landings.

Room Tip: Try the Jambe de Bois restaurant on Pigeon Island - superb food and much cheaper. Go for an all inc...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 26, 2013
Thank you for your comments about our "exceptional" service and facility. We understand about the travel to Rodney Bay and restaurants. Our location is on probably the best beach in St. Lucia. Thank you for staying with us. We look forward to having you with us again soon!
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Atlanta, GA
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 21, 2013

Just returned from a much-too-short stay at The Landings in St. Lucia with my family of 5. This is a really great place! The rooms are enormous, and all have beautiful water views. We had two bedrooms and three bathrooms in our unit, as well as a living room and kitchen. We also had a hot tub on our balcony that we enjoyed every night before bed. The employees at the property are incredibly friendly and helpful.

This is not an all-inclusive, which has huge benefits. First, it is not crowded. That means you do not have to wake up at the crack of dawn to stake out a spot at the beach or pool. Second, the food at the on-site restaurants is excellent because they are competing for your business. We ate quite a few meals at the Beach Club restaurant. The roti (ask for the fish version, which is not on the menu) and risotto are particularly excellent. Just don't expect fast service...the restaurants operate on island time.

A few additional tips...

1) For breakfast, there is a great local bakery a short 15 minute walk from the property. Just walk out the main gate toward the main road, make a right, and look for the sign for the French bakery. It's one block off the main road in a tiny little shop. We had fresh crossiants, chocolate crossiants, muffins and sticky buns. All were excellent, and much less expensive (and more authentic) than eating at The Landings restaurant.

2) You absolutely must stop along the side of the road and try a fresh coconut. They cost $1 apiece. First, they cut a hole in the top and hand it to you to to drink the coconut water. When you are done drinking, you hand the coconut back to the vendor and they cut it in half. The coconut meat inside has the consistency of jelly, which you scoop out with a "spoon" they chip off from the shell. Really delicious, and a huge improvement over the rock-hard coconuts we are used to in American grocery stores.

3) Pigeon Island is an easy walk from the property and a must-do. Incredible views from the top, and you are walking in the footsteps of pirates, the British Army and later the US Army. Just a 90 minute roundtrip walk from The Landings and very well worth it.

The hotel is in northern part of the island, which is a 90 minute drive from the UVF airport. Some might consider that a drawback, but it's a beautiful drive (reminded me of the road to Hana in Maui) with great views and an opportunity to see some of the countryside.

We had a great time staying at The Landings, and would stay there again in a heartbeat.

Room Tip: Geta a room with a hot tub on the patio. Great way to end the day!
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, February 26, 2013
Thank you for your review, but thank you mostly for selecting The Landings St. Lucia! We appreciate the detail in your evaluation of us, our villas and our food. Yes, we are in the northern part of St. Lucia and it is 90 minutes from the International airport. Note to readers - there is a local airport (George Charles) which is just 15 minutes from us. There is also helicopter service between the two airports and many of our guests use it. Thank you again. We look forward to welcoming you back soon.
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Additional Information about The Landings St. Lucia

Address: Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#3 Spa Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#5 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Landings St. Lucia 4.5*
Official Description (provided by the hotel):
The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. ... more   less 
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Also Known As:
The Landings St. Lucia, a Rock Hotel Castries
The Landings St. Lucia Gros Islet

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