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“Very Chilled” 4 of 5 stars
Review of The Landings St. Lucia

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The Landings St. Lucia
4.5 of 5 Resort   |   Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia   |  
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Ranked #4 of 16 hotels in Gros Islet
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Very Chilled”
4 of 5 stars Reviewed January 24, 2013

Firstly, the website perhaps is silghtly misleading, as i was expecting to be in a hotel but with condos as part of the rest of the development. when in fact if you book a beachside suite you are a considerable distance from the reception,gym and spa and fine dining restaurant.

But asides from that our suite was superb. the general finishes inside the suite are of good quality. although the TV's are a bit antiquated and the furnishings are typical bulky American style. it could do with a more Mediterranean style furniture to give it a more relaxed feel. The bathrooms are very good and are kept well stocked each day with 4 fresh bath size towels which are of good quality.
The Housekeeping staff are all lovely and are only too pleased to do anything you ask of them and the suites are kept very clean.

The terrace was a fabulous size and was a lovely area to sit and relax with obviously (if you book beach view) a wonderful view of the ocean and the beautiful vista of the St Lucian coast.

The restaurant which you use for breakfast lunch and the occasional supper is the Beach Bar. the breakfast offering is not up to 5 star standard at all,although after talking to the new manager Lyle he is fully aware of this and is looking to implement changes as i write this. lunch is a limited menu although what i ate was served by the lovely staff all with a genuine smile and a willingness to please. i feel the lunch and dinner menu and quality of the food needs bringing up a quite a notch as it didn't have that 5 star feel.

The beach is exactly what you expect lovely fine sand and the beautiful carribean sea.
there is a dinghy transfer over to Pigeon Island at your request, which is a 5 minute ride.

We ate out most nights and i can highly recommend restaurants such as the Spice of India (superb)The Cap on the rock (excellent)The Edge (lovely location) Flame of the Grill (try it on Friday party night) which is very rustic and typically local Caribbean style and one last one is Chef Xavier which is in the mall at Rodney Bay.
A small gripe is (although i didn't use it) was getting a phone call on the second day from reception to say that the hotel was stopping the free transfers into Rodney bay with immediate effect, although clearly on the website before you go it states free transfers.so instead you use the hotels taxis (albeit these guys are not employed by the hotel) but for a two mile round trip the charge is 30 dollars.
Finally the free wireless only really works in the beach bar or the reception area, so unless you have a router with you, you will not get it in the suites.
Overall i found the Landings to be a very relaxing experience although i feel that it needs a few adjustments to make it truly a 5 star venue. but i must finish by completing the lovely staff who all appear to be genuinely interested in making your stay a happy and pleasant experience.

Room Tip: Book Beachside as the extra is worth it for the view.(just note its a 5 minute walk from the recepti...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 28, 2013
Thank you for your recent stay with us. Thanks also for your comments about our "superb suites". You mentioned some excellent Lucian restaurants and I can assure you that we are taking steps to also be the most sought after dining experience in St. Lucia. We look forward to welcoming you back soon.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
New York City
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 23, 2013

What a beautiful place. The location right on Rodney Bay is beautiful. There's a marina for the hotel, and you can have one to three bedroom places with a view of the marina or the ocean. The staff are remarkably friendly and very knowledgable. service is impeccable. It's in the North of the island, where most of the hotels are, and most of the restaurants and entertainment. The South of the island has nice accommodations, but those places are isolated and all activity is at the hotel, very little else around down there. The weather in the winter is extraordinary; hot during the day, sometimes cool at night, with NO humidity.

Food is delicious. There are two restaurants, one low key at the beach, one high-end in the main building of the hotel. There is a hot tub on every terrace of every unit.

Expense is the same as in New York, almost exactly. There is a supermarket in the Mall at Rodney Bay town, with New York prices, but also New York selections, very impressive. You can get around by taxis which the hotel and any other establishment will call for you, about $10-15 each way. Don't miss dinner at the Cap Maison hotel about ten minutes away, real 2 star Michelin fare. Prices are not outrageous.

There are a lot of families and little kids running around. I was lying at one of the two small pools one early afternoon, alone and content, when a father started wheeling his infant son around the pool deck area in a noisy plastic stroller. The area was in the shade, and he went back and forth, back and forth to get the kid to sleep. After 20 minutes, I got up and left, to the other pool area, which was occupied by three families and 4 happily-splashing kids. The beach is similarly occupied.

The hotel is a real value. Despite all the amenities, prices for the units are about half of what other high end places charge. Go figure.

It's particularly fun for families, and as a parent, I have no real complaints. However, as a place for a couple on a romatic getaway, I would look elsewhere.

The weather in the winter is extraordinary; hot during the day, sometimes cool at night, with NO humidity. The

Room Tip: One facing the ocean or marina.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 24, 2013
Wow! Thank you for the great review. We think you described The Landings perfectly and we appreciate all the detail. Thank you also for your kind words about our associates. We always share the feedback. One tiny little correction about our hot tubs....we have them in two-thirds of our villas, not in every villa. Also, we have three main pools: one for kids, one adult and one serenity pool. Thank you for staying with us. We look forward to welcoming you back to The Landings.
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Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2013

My wife and I had a wonderful experience at the Landings from January 13 through January 20, 2013. The property has great beach access and the rooms are wonderful. We had a 3-bedroom condo/villa with a harbor view. The room was in great condition. Staff were very helpful. This a great place to go if you are looking to relax and unwind.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 24, 2013
Thank you for your recent stay and for helping us tell our story to the world. We always enjoy hearing great comments about our associates and our hotel. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Highly recommended. Beautifully designed and located, the landings is our favorite destination. Nothing to complain about, 5 stars service that will make your stay unforgettable and so pleasant!
The room is the size of a 3 bedroom apartment, impeccably decorated and clean. Premium components with a kitchen fully equipped, stunning views, ultra calm. We are looking to own a property in the near future. The best place in st Lucia by far!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 31, 2013
Thank you for your recent stay. Thanks also for writing a review and mentioning our 5 star service. We look forward to welcoming you back when your travels next bring you to Simply Beautiful St. Lucia.
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Havre de Grace, Maryland
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 20, 2013

My wife and I just had a wonderful experience at the Landings, St Lucia, January 11 through the 17, 2013 to celebrate my wife’s birthday. The property and the staff were wonderful and we had a beautiful ocean front condo for our stay.

We found the condo was perfect with a wonderful view and location right at the beach and the Beach Club restaurant. The room was in excellent condition, beautifully appointed, and fully stocked with the essentials we needed to cook or just make coffee. During our stay the room was kept in an immaculate state.

We ended up eating most of our meals at the Beach Club restaurant at the property.. We found the breakfasts were excellent. I started out my day (every day) with a freshly made omelette, along with the fruits and other selections available – different delicacies were available on different days - it was great. The dinners were also great with a wide selection of choices ranging from fish to beef to pork. We dined at the Beach Club four out of the six nights we were on St Lucia and thought all of the meals were excellent. We had read earlier in Trip Advisor the restaurant had its downsides but we found all meals excellent. We spoke with the head of the restaurant, Xavier, who has only been there for several months and let him know the Beach Club had really “stepped up its game.”

The final thing I must let you know is that we found the staff at Landings always courteous and very helpful. As we researched places for our "Dream 2013 Vacation" we found this was always not the case for different hotels. Our interaction with the Landings staff staff started even before our visit when we emailed Wincia, the concierge, with questions before our arrival. She was back to us within 24 hours with the answers we needed to know. We met her in person at the hotel and she was very nice and once again quite helpful. The Beach Club staff were also quite wonderful, remembering us and always making sure we had our favourite table.

Room Tip: It is worth the money to get the beach front room
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 23, 2013
So nice to have you with us. Thank you for writing and helping to tell our story. Great to hear about how wonderful our associates were...we agree! Stay well and come back soon.
Thank you thank you thank you.
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London
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 15, 2013

My husband and I stayed here in December 2012 and what a wonderful holiday St Lucia was. The Landings is beautiful, the rooms are amazing and the hotel grounds are beautiful, clean and tidy at all times. The spa is amazing and good value for money compared for the price o a massage in some London spa's and hotels.
The food at the landings is excellent with so much choice and again reasonably priced. The staff are very friendly and helpful.
I would say this is a peaceful, quiet resort with no pool atmosphere, so I would only suggest it if you are looking to just relax and recharge. There are so many things to do in St Lucia that I fond it nice to return to a quiet hotel at night.

Room Tip: Some of the units are owned and let out so they have a homely feel with personal touches.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 23, 2013
Thank you so much for your comments....especially about our associates, spa and food. Thanks. Please talk to everyone and please come back soon. Best from all of us.
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Petersfield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

If you're like us you may well be suspicious about "reviews", feeling that often the good ones come from the hotel groups or their employees themselves and that the bad ones are often from their competition, or else from someone who would feel that winning a million on the lottery would never be enough.

We can only write here honestly, based on the fantastic vacation we recently enjoyed and hope it is of some value and assistance to those of you who may currently be considering choosing your holiday accomodation in St Lucia.

My wife, I and our four year old daughter, arrived at "The Landings" somewhat hot and stressed after Virgin Atlantic had done their best to spoil our holiday by suddenly delaying our flight for 24 hrs.

However, from that moment on, things fortunately just got better and better.
We chose to drive from the airport to the Hotel, which may not be everyone's choice as it is a long way and you should allow at least two hours for the journey. But the timing of our flight enabled us to do this during daylight all the way and you do get a feel for the island, not to mention seeing some wonderful scenery along the way.

It is here that we would point out one small annoying thing to 'The Landings' management - please replace the road sign to the Hotel, telling people to turn left into the lane leading to you. The directions we received suggested there was a sign in place but sadly there is not and thus we drove straight past initially and journeyed on for another ten minutes or so unneccesarily, before realising and turning back.

When we did finally arrive, we were warmly greeted by an extremely delightful receptionist Francellia, who could easily be a finalist in any Miss St.Lucia competition ;-) Not only that but she immediately offered us large, welcoming, ice cold, rum punches, along with fruit juice for our little girl, at the same time. Our holiday on this wonderful, warm, friendly Caribbean Island had just begun !

Check In was easy and over in no time and thus, suitably refreshed in the cool impressive lobby and reception area of the main hotel, we were then escorted to our room by a genuinely warm and friendly porter by the name of Troy.

Our room was superb, we had chosen a beachfront suite and had asked for a higher level so that we could enjoy the wonderful Caribbean views, this is exactly what we got and it was simply everything we could have hoped for ! Usually, families with young children, requesting beach front rooms or suites, are placed in ground level accomodation for obvious reasons. This does offer the advantage of being literally right on the beach but naturally the views obtained are restricted and entirely different. And so, if you want to sit back on your balcony and gaze across the beautiful azure blue bay or just relax and watch the fantastic sunsets each night then we would recommend going higher, as we did.

There are only four floors , all served by lifts and if you hire a car you can park directly outside. If not, you can summon up a hotel buggy to take you back to the hotel reception at any time, or enjoy a leisurely stroll back through the Marina.

Our room was on the fourth floor, it was beautifully furnished and consisted of three bedrooms, each with an en-suite, a super great big lounge and dining area and a lovely kitchen equipped with all of the high quality Miele fittings you could ever need. The 'piece de resistance' was the large and spacious double balcony, complete with a super splash pool / jacuzzi, all overlooking the hotel's own white sand beach and the picturesqe Rodney Bay. Looking across to the right is the Pigeon Island National Park. ( Our thanks to Theisa and Patrick for always keeping it so clean for us and amusing our daughter every day with the ways you would arrange and place her pillows and cuddly toys, for her to find.)

The beach is kept beautifully clean, very safe and is watched over constantly by friendly security staff, just in case any over enthusiastic vendors try and stop by. The ability to walk right along the beach to Pigeon Island, or the neighbouring Sandals Resort ( which is far enough away not to encroach at all), is interrupted by the entrance canal serving the Marina that is part of 'The Landings'. But this is no hardship as there is a continual free ferry service that you can summon up simply by ringing a large bell on a small jetty, placed on either side.

The hotel's 'Beach Club' is situated right on the beach and offers a lovely dining location at any time of the day or evening, alternatively you can order meals and drinks to be brought up to your room, where we certainly enjoyed some wonderful dinners on our own balcony. And we weren't charged high 'room service' charges either ! Special mention has to go to Brenda, Jonelle and Ophelia at the Beach Club, who always did their best to look after us well and once again, always with a warm and friendly smile. If you are staying for a fortnight or more, as we did, then you may find the menu a little 'wanting', but we have since read that this is to be addressed shortly with the appointment of a new Dining executive and so should hopefully not be an issue in future. Be sure to capture the live music barbecue nights each week, with Rob Zi Taylor, they are so worth it !

When naming staff, special mention has to go to the lovely Carol, who runs the Hotel's Kid's Club. Our little girl Nicole absolutely loved her, as did we her enthusiasm and never ending patience, day after day. There are many hotels on St Lucia that do not welcome chiidren, we can understand that but it was not what we were looking for. For us, it wasn't to be just our holiday but our little girl's holiday also and so we specifically searched only for super Hotels that also offered a Kid's club, so that we could hopefully relax on the beach any time we wanted to, knowing our little girl was not only safe but having a great time too. This she always did under Carol's enthusiastic care. Here, may we say to the Hotel management, please drop any idea you have of charging extra for the Kids Club on a daily basis, it could well have affected our decision to book at 'The Landings' initially and we feel sure that this could apply to others also.

Finally, the only thing we did find slightly annoying and surprising in such a hotel was the fact that we could not have internet wi fi in our room, not even for a daily charge. Sadly, in this day and age, many business owners or executives still need to check on things regularly whilst on vacation and having to go down to the Beach Club every time we wanted to check our emails on the iPad was not ideal, especially considering the time differences around the world. Did it spoil our holiday ? Of course not, but this is something that could be easily rectified, we're sure, and something perhaps the Management will look at soon ?

All in all, we had a simply wonderful time at 'The Landings'. The location is superb, the accomodation and facilities are great, the staff are warm and friendly and take an interest in you and making your hoilday special, which is why we have named many of them here. Accordingly, we have no hesitation at all in recommending this super hotel highly to anyone thinking of going there.
Have a great holiday !

Room Tip: Go for a Beach front room if you can, they are a little more expensive, but well worth it ! We had...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle P, General Manager at The Landings St. Lucia, responded to this review, January 17, 2013
Thank you for your recent stay and thanks also for your review. We always enjoy hearing from our guests. We are pleased that you enjoyed nearly every aspect of your stay. Certainly our associates like to be mentioned and I will be sure to thank Carol, in our Kids Club. We appreciate your business and look forward to welcoming you back soon!
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Additional Information about The Landings St. Lucia

Address: Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#3 Spa Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
#5 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Landings St. Lucia 4.5*
Official Description (provided by the hotel):
The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. ... more   less 
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Also Known As:
The Landings St. Lucia, a Rock Hotel Castries
The Landings St. Lucia Gros Islet

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