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“Great hotel” 5 of 5 stars
Review of Bay Gardens Beach Resort

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Bay Gardens Beach Resort
4.0 of 5 Resort   |   Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia   |  
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20% off room rate
Ranked #2 of 17 Hotels in Gros Islet
Huddersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great hotel”
5 of 5 stars Reviewed February 12, 2014

Fabulous beachfront suite with great view from the balcony.
Staff were most helpful in arranging excursions and sorting any queries.
Restaurants were all within walking distance which was one of the reasons
for this hotel choice.

Room Tip: Beach view rooms are amazing
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,064 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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English first
London
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2014

This , our second visit to the Bay Gardens Beach Resort Hotel was , if anything , better than our stay last year. This is due , in part , to the warmth of the welcome we received on our return. It was almost like coming home ! The staff there , without exception , are among the most friendly people I have encountered in many years of foreign travel. The BGBR is an ideally situated Beach Front Hotel with a level of comfort and convenience which I would say is second to none in Rodney Bay. It has a Beach Bar where you can shelter from the heat of the day with a cool beer or sip cocktails whilst watching a beautiful sunset during the evening Happy Hour. In addition to the usual facilities e.g. Pool , Restaurants , Free Wifi which are all excellent , the Hotel also has a Water Sports Centre where you can participate in Sailing Snorkeling , Scuba Diving etc. It also runs a Water Taxi Service to Pigeon Island - a National Trust property - which is a must for snorkeling , walking , and also steeped in history. Whilst I am full of plaudits for this Hotel , there is one small difficulty that they need to address and that is the closing time of the main bar at night. It is far too early. You've returned from dinner somewhere and would like to have a drink or two and chat to friends that you've made during your stay but in no time at all (10.00pm - 10.30pm) they have stopped serving drinks. I guess that a lot of residents return to their rooms to continue drinking , but that is not my style. Having aired my complaint , it must be said that , on balance , the BGBR is a very good hotel and I'm considering returning there next year.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Prairie, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

This was my 2nd time in St. Lucia and my 2nd stay at BGBR. It’s a home away from home when you stay at BGBR. The staff treats you like family and truly makes an effort to get to know you and make your stay as comfortable and entertaining as possible as soon as you get out of the taxi from the airport. A big shout out to Kenroy, Nal, Olive and Lester. You are all so wonderful in greeting everyone and taking care of every little detail or need. You are the first people we meet when we arrive, along with Ms. Cheryl Gustave, and you start out our vacations on the right foot! Thank you for all you do!

The bar staff, Ali, Elran, and Joan are fantastic! Whether making a specialty drink or opening a Piton, they are there with a smile and so much fun to be around it’s no wonder we liked to stay at the resort bar so many evenings. Happy hour is the best with great entertainment and a beautiful sunset! And, Richard, the Activities Director, always has a smile on his face and entertains the guests throughout their stay. All in all, BGBR is the perfect place to stay.

If you’re thinking of BGBR, just do it. You will not be disappointed. I will definitely stay here again...which I am hoping isn't too far away.
Jenni

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, February 21, 2014
Thank you for staying with us again and for leaving this great review. We’ll be sure to thank the team for you and hope to see you again and again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northallerton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014

Staff were really welcoming and helpful. We were not too impressed by the food and therefore went out to neighbouring restaurants mostly (which were very good). Two minor improvements needed - (i) a softer bed and (ii) some screening to give more privacy on the balcony.

Room Tip: Try to choose a room with sun or shade as you like. Ours had no sun.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonawanda, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 7, 2014

You probably won't find an island or hotel that provides better customer service. The staff at the resort makes you feel so welcomed and will do everything to try to make your stay more enjoyable. If you're not into all inclusive resorts and like to try out different restaurants and bars, this location can't be beat. It's on ocean front property and a 10 minute walk to town that caters to tourism. The grounds were very clean and the wi-fi connection was great. I could even use the wi-fi at the pool or other places around the hotel. The food was good, but the portions are small. The bar prices are reasonable and the drinks are good. Only large negative was my snorkeling experience with Eastern Caribbean Diving that was done through the resort. The experience ruined our day and we had to try our best for it not to ruin our night as well. Overall, I would recommend this resort and I would go back to again.

Room Tip: Obviously poolside and beach views are more expensive but with the other rooms, go with 2nd or 3rd f...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, February 8, 2014
Our team works very hard to give a level of service that exceeds your expectations – we’re happy to get the positive feedback. You’re welcome to visit again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2014

Wow...in all my extensive travels I have never stayed at a place that makes you feel sooo welcomed. I have stayed here several times and each time keeps getting better and better. Nothing is too much trouble and the charm, wit and friendliness of all the staff is unsurpassed. For any newbies considering whether to stay here or not, just do it. Having stayed at many of the other hotels/resorts in the area, BGBR absolutely checks all your vacation boxes.

A big thank you to all the front desk personnel, Nal, Olive, Kenroy, Lester to name a few and I don't mean to leave anyone out cause you were ALL amazing! And, of course, the lovely Cheryl Gustave.

Absolutely love your happy hours (clearly) and they are a highlight of each day/night. It's such a great chance to meet & mingle with other guests. Big thank you to your bar staff as they work so hard to please all, especially Ali, Elran and Joan! With so many bars/restaurants in walking distance to choose from, it's a testament to them that we rather hang out at the resort more because of how well they take care of the guests! Loved the Wednesday night Manager's cocktail party and all the other entertainment offered. That has definitely increased for the better over last several visits.

Also, big thanks to your Activities Director Richard. He always puts a smile on guests' faces!!

I could go on & on but I think you get the gist of it. Brilliant staff, beautiful property, and perfect location! Doesn't get much better than that!! Thanks again. Kara

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 5, 2014

We went on 4th January for 2 weeks and it was lovely. The staff are what makes this resort fab, nothing is too much trouble. We spent most of the time on the beach as opposed to the pool area. My one criticism was the hotel needs to invest in better beach lounger. But this did not spoil it and I will definitely be returning.

Room Tip: When booking request a pool or beach view. Garden views are a little non existent.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bay Gardens Beach Resort

Address: Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gros Islet
#1 Spa Hotel in Gros Islet
#1 Luxury Hotel in Gros Islet
#2 Top resorts Hotel in Gros Islet
#2 On the Beach Hotel in Gros Islet
#2 Romantic Hotel in Gros Islet
#3 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bay Gardens Beach Resort 4*
Number of rooms: 75
Official Description (provided by the hotel):
The Bay Gardens Beach Resort is an all-suite hotel with magnificent views of the stunning Caribbean Sea. The architecture of this private boutique and hip hotel is reminiscent of its colonial past, with a mixture of both Caribbean-French and Georgian plantation style, incorporating traditional elements of timbered balconies and verandas for that true Caribbean ambiance. This resort provides a luxurious and relaxing environment for guests with every possible modern facility. Suites are complete with full kitchens, modern bathroom fixtures and living and dining areas. All feature cable TV, DVD and CD players, high-speed internet access and Wi-Fi. The Bay Gardens Beach Resort... Your Window to Paradise. ... more   less 
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Also Known As:
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Castries
Bay Gardens Beach Resort St. Lucia/Gros Islet

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