We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First time in St Lucia, glad we chose this hotel” 5 of 5 stars
Review of Bay Gardens Beach Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Bay Gardens Beach Resort to your Saves list
Bay Gardens Beach Resort
4.0 of 5 Resort   |   Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
35% off + Airport Shuttle
Ranked #3 of 17 Hotels in Gros Islet
Swindon, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“First time in St Lucia, glad we chose this hotel”
5 of 5 stars Reviewed November 22, 2012

We stayed at the Bay Gardens Beach resort from 23rd October after having read good reviews on Tripadvisor. We booked a package through Expedia & got a reasonably good deal due to travelling at end of rainy season.

We arrived at the hotel situated at the northern point of the island after a 1.5 hour drive from UVF airport. The transfer was arranged with realstluciatours via email prior to leaving the UK. They use different drivers from the island – affordable deal ($75 for 2 adults, 3 children) but also check out Smarty tours or Spencer Ambrose for transfers & trips as they are dedicated drivers for their own company so safer – both were helpful & communicated well by emails – contact them in advance of reaching there. The drive is a windy one & those suffering from travel sickness should be aware & ask the driver to go slower.

We were greeted at the hotel by Chloe & Penny; very cheerful ladies. They arranged for punch & non alcoholic drinks. The kids were shown the pool & beach by Penny & were intent on getting in there as soon as possible!

We had requested 2 interconnecting standard poolview rooms but these were not available & we were provided two rooms at ends of the block. This was due to the layout of the rooms in the blocks – interconnecting rooms would have only been possible with a suite adjacent to a standard room. Rooms are excellent & the suite would have been amazing. Our poolview room on the second floor also had views of the sea & the mountain & it was great to sit out on the balcony in the evening & hear the crashing of the waves.

The hotel itself is great; a tempting pool, pretty white sandy beach with great views & very friendly staff. We tried the breakfast buffet once & it was ok but we’ve had more range at other destinations we’ve been to. The Wednesday managers drinks & carribean dinner was a good way to meet other guests & watch the entertainment (fire breathers/limbo dancers) whilst enjoying dinner. We are vegetarian & friendly chef Peter made a wide range of dishes for us – just arrange with the restaurant prior. There was a good atmosphere during happy hour at the beach bar but service time was limited by one blender! No big deal to us but others noted this.

There are restaurants, two supermarkets & two malls in Rodney Bay, which is about 10-15 minute walk or you can take the hotel shuttle bus to the sister hotel. Price of food in supermarkets is comparable to the UK, but cheaper if you resort to local produce – enjoy the many locally grown exotic fruits. Also check out Elena’s ice cream parlour which is the turning before Dominoes & near Pizza Pizza and also another branch in one of the malls. We sampled the numerous traditional Italian ice cream varieties most evenings after a stroll. It is very safe to walk during the evenings in Rodney Bay & we found everyone to be friendly, so take some time & learn from the locals about the island, culture & history. Tobias & Cletus who have a stall on the beach – they served us fresh fruit & coconut water & were good to talk to as were Angela & Wilfred the security guards.

Although we took a slight risk travelling during rainy season, it had only rained for 5 minutes each on the first two days & was sunny for the rest of our stay. The locals stated that this is usually the case (short sharp bursts or at night), so we were happy to have got a good deal.

We did one excursion during the week through “lucianstyle” which is on route to Rodney Bay. It was called Tout Bagay which means everything. It included the following: Volcano, Mudbath, Morne Coubaril Plantation Tour & lunch, Pitons, Swimming under Toraille Waterfall, Snorkeling, Marigot Bay. This involved travelling by Catamaran to Soufriere & then transferring to minibuses for the above stops. Good option if you suffer from travel sickness by windy roads & it was a relaxing trip along the coast. The stops mentioned above were a little rushed. The hotel watersports centre offers a speedboat version of this tour allowing more time to enjoy the stops, but unfortunately there weren’t enough passengers to justify the trip on our selected dates.

Go ahead and book this hotel; the facilities, perfect climate & the excellent staff will make your stay a memorable one. I have dreams of someday living in St Lucia since visiting.

(P.S Penny, the kids still remember you!)

Room Tip: Pool or beach view on highest level - we were in rooms 508 & 512 which had views of pool, glimps...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 27, 2012
Thank you for staying with us and taking the time out to leave this lovely review. You’ve left lots of great tips in there for other travellers. It’s great to see that you thoroughly enjoyed your stay with us! We’ll be sure to say hi to Penny and everyone else on your behalf. We’d love to have you become our neighbour on the island, or at least stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,005 reviews from our community

Traveler rating
    619
    313
    48
    13
    12
See reviews for
243
532
29
42
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2012

We didn't tell them before we got there that it was my birthday but by the time we when to eat they had a bottle of champagne setting in the living room! Our suit over looked the pool with an ocean view! Every evening we watched the sun set from our balcony which was spectacular! The service is the best in the Caribbean! The staff was so friendly and we enjoyed getting to know some of the local people. The entertainment was nice. The beach was never crowded by cruise people and was very private which I loved! Waters sports was great and can't wait to go back and take a day boat trip! The best place for romance! I really hate to say too much because I would like to keep it a secret just to myself! :D

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 23, 2012
We’d love for you to share the secret! Thank you for staying with us and leaving this great review. We’re happy that your stay was such a great one and look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmhurst, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2012

Great location to experience St. Lucia. Staff is very helpful and friendly. We stayed for a week and went on 4 excursions that were arranged by the hotel. Food was OK and service was slow for the amount of people staying at the hotel.

Room Tip: Select a room on a higher floor for the ocean views
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 13, 2012
Thank you for staying with us. We’ve taken note of your feedback on our service and we will continue to work on improving our efficiency in service delivery.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 8, 2012

My wife and I stayed at Bay Gardens Beach Resort for 3 nights at the end of October 2012 for the start of our honeymoon prior to moving down to Jalousie Plantation (also reviewed). Upon arrival we were given a refreshing rum punch and were given a quick orientation. We stayed in a 3rd floor end unit beachfront room, which while basic, was spacious and clean and provided us with lovely unobstructed views of Reduit Beach. The only issue with the room itself was a slightly leakly AC unit that would leave a little puddle on the floor near the closet. This didn't really bother us much though. Slightly bothersome though, was that all rooms were bulilt to be cojoined, so the interior doors to rooms next store serve to easily allow noise to travel into your room. Breakfast, which we had included as part of a Fall promotion, was buffet style and was adequate for us, though nothing special. For dinner, its easy to walk a few blocks off property to a good selection of Rodney Bay restaurants, or down the beach to Spinnakers. The beach itself is very pretty, well maintained and is long for St. Lucia. The pool area seemed nice but we hardly spent any time there since we were mostly on the beach. Most employees we encountered were very friendly and always greeted us with a smile. Overall, we enjoyed our stay and were happy to kick-off our honeymoon here.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 13, 2012
Congratulations again on your wedding! It pleases us that you thoroughly enjoyed your stay. On rare occasions, condensation occurs due to temperature changes and this leads to the sort of leak you mentioned. Hopefully, you reported it so that our capable Maintenance team got a chance to fix the issue for you. In future, I’d like to recommend our very own Trios restaurant – one of the best dining options in Rodney Bay.
We hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

Most people assume that a holiday in the Caribbean would be best enjoyed at an All Inclusive resort. This hotel and resort is the best possible location if like us you prefer freedom to explore, and if you want a wide choice of dining options. From arrival, the staff at Bay Gardens Beach Resort were helpful, professional, and friendly, whilst leaving you to get on with your holiday at a leisurely pace. There are entertainment and activities if you want them, and if not, no pressure.
The room was excellent. We had a deluxe pool view room on the second floor, which gave us a view of the pool and the sea - best of both. The room was a great size and had everything you need, in-room safe, fridge, iron and board, brolly (didn't need it), British sockets. We had a look at a suite on the last day and it was even better for a bigger family. We ate at two of the hotel's establshments, Hi Tide (on the Caribbean buffet night) and Trio's next door. We really enjoyed Trios. Chef Ian served up amazing food, and explained the interesting menu to us before making our choice. The atmosphere was perfect, just what someone coming to St Lucia would want.
From what we could see when we picked up holidaymakers from other hotels on our way to a trip, the Rodney Bay location is the best you could ask for, with enough restaurants to eat somewhere different for a month. There are even two American style shopping malls (smaller versions). The beachfront location of Bay Gardens was also perfect. The pool is great quality and beautiful, however we found it very hot there and preferred the beach with the cool breeze. The beach itself is excellent. Its never crowded and the vendors are no trouble at all. If you make friends with them and buy a couple of trinkets at the start, you will have no trouble. There is a lady on the beach called Elizabeth who sells lunch and you can get a roti (wrap with chicken, or saltfish, or vegetable), cakes, drinks, etc. All reasonably priced and tasty.
I would thorougly recommend Bay Gardens Beach Resort for a trip to St Lucia, it was the best decision we made. Everyone we spoke to agreed.
Huge thanks to the management for a wonderful holiday. Any small issues, and they were very small, were dealt with professionally and promptly. Also thanks to Peggy, the Virgin rep who was very helpful and professional, and like everyone in St Lucia, so friendly. We will be back!

Room Tip: We had room 709. Top floor and at a corner which allowed views of pool, sea and backwards to the bay...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 7, 2012

First the bad, or rather not so good.

Service in the bar and Hi Tide restaurant is very slow and not that great. Everything has a service charge added on to it and in what seems to be an employment creation scheme. The person who serves you your drink is not the person you pay. It is someone else who sits beside the till.

Very slow service as I have said. There is only one blender for cocktails in the whole property and it is moved to the bar area of the restaurant at the start of happy hour at 1730 (5.30pm for our American cousins). The only draught beer pump is also at that bar which closes at 1830 after happy hour.

Breakfast is pretty rubbish. Cold pancakes, lukewarm sausages and over cooked streaky bacon the coffee is terrible.

There is free wifi everywhere, however you will need the password and it is not very fast and prone to dropping out.

There is a policy of only serving drinks in plastic cups at the pool for safety. But several people were observed bringing bottles down from their rooms and drinking out of those glass bottles at the pool.

There seems to be some crazy music policy where annoying loud music is played at the bar every night. As soon as the steel band at happy hour on a Monday finishes on goes the loud CD player


The good.

It's a nice place. The food at the Hi Tide restaurant was very good. If a little overpriced.

The pool area is lovely except when they have stupid water jets that point into the pool on. If you are sitting next to one your stuff gets soaked.

There is a great bar next door called Spinnakers. Go there for sundowners! Beer comes in proper glasses and cocktails are 2 for 1 from 1700 to 1800.

Supermarket is ten minutes away. Buy booze there.

Rooms are nice and clean. One bedroom suite came with full kitchen, ideal for cooking on nights that you can't be bothered eating out.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 23, 2012
The service charge of 10% is standard across St. Lucia’s tourist industry and is not controlled by individual companies, but is nationally imposed. We’re constantly working on improving our service delivery.
We’ve added additional blenders in our bars. You will be pleased to know that our wifi has been upgraded and is quicker and more reliable. Cold/lukewarm breakfast is not our standard and is not commonplace.
We hope that you will stay with us again to see the updates we’ve made since your last visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

Our room was upgraded to a one bedroom suite. It was great!
We stayed there Oct 18 to 25, 2012
Can't wait to go back.
Highly recommend this place.
Weather was great, beach was beautiful, pool was great as well.
The staff at the hotel was friendly and helpful.
St. Albert, Alberta

Stayed October 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 6, 2012
Thank you for staying with us! We’re happy you loved your room.
We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Bay Gardens Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bay Gardens Beach Resort

Address: Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gros Islet
#2 Spa Hotel in Gros Islet
#2 Romantic Hotel in Gros Islet
#2 Luxury Hotel in Gros Islet
#3 Top resorts Hotel in Gros Islet
#3 On the Beach Hotel in Gros Islet
#6 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bay Gardens Beach Resort 4*
Number of rooms: 75
Official Description (provided by the hotel):
The Bay Gardens Beach Resort is an all-suite hotel with magnificent views of the stunning Caribbean Sea. The architecture of this private boutique and hip hotel is reminiscent of its colonial past, with a mixture of both Caribbean-French and Georgian plantation style, incorporating traditional elements of timbered balconies and verandas for that true Caribbean ambiance. This resort provides a luxurious and relaxing environment for guests with every possible modern facility. Suites are complete with full kitchens, modern bathroom fixtures and living and dining areas. All feature cable TV, DVD and CD players, high-speed internet access and Wi-Fi. The Bay Gardens Beach Resort... Your Window to Paradise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, T4B, Hotels.com, Expedia, Orbitz, Priceline, Odigeo and Tingo so you can book your Bay Gardens Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Castries
Bay Gardens Beach Resort St. Lucia/Gros Islet

Owners: What's your side of the story?

If you own or manage Bay Gardens Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.