We stayed at this inclusive resort last week as my daughter and fiance had booked a wedding package here. After an initial hiccup as we did need a twin room rather than a double as I was sharing with my son (I can't remember there being a specific question on the booking form) which was dealt with well, without exception we found the staff very helpful and friendly with a great attitude . The food in the main buffet style restaurant (The Palms) was superb and I was really surprised at the number of dishes on offer featuring local ingredients, always lots of choice and well cooked. As we were a small wedding party of 10 we did eat as a group in the Bambou on the night before the wedding but obviously there was the normal limited choice of three items per course and the service though pleasant, was slow. The meal after the wedding was at the Pier and the service was excruciatingly slow even as it appeared not to be full, but as we were in a celebrating mood it did not matter over much, and according to other members of the party who had eaten there at other times it was not usual. The standard of cleaning in our room was very high, (thanks to you Magdelena) the beds comfortable and the covers just right for the air conditioning, as the weather was very hot , if showery. We were right at the top of one of the hills (very near the wedding bower) so it was rather a slog every time, however other party members had accommodation nearer the centre, which although much more convenient, could have been noisier, as nearer the entertainment area, which went on usually until 11pm. This brings me to my main criticism, why oh why is there not a comfortable well lit area for sitting to read, play games etc, away from 'the entertainment'? The only place we could find was in the lobby, but this was nearly always crowded with other people who wished to sit and talk without competing with the singers who were always very loud, and the lighting in The Sunset area was always low due to the entertainers. Some people do not want to be sung at every night, though the artists were good on the whole. There was a large TV area which was used by the reps for their introductory talk , and I rarely saw this being used in the evening, but again the lighting was far too dim and there were no tables.It would be a good alternative area as it is near the bars, but sufficiently away from the stage to make conversation possible. The water facilities seemed great and the water aerobics very popular. One thing I did do was the garden walk, which was fascinating, as there are so many beautiful and interesting plants in the extensive and well maintained grounds, there was only two of us and Bernard the gardener, very informative and charming - who knew that cashew nuts are a fruit! I appreciated the adults only pool on the hill as it is quite small and there are two other pools for families, so they are well catered for. According to my daughter the wedding organiser was really helpful and the whole ceremony beautifully done, the bower attractively decorated with flowers, lanterns and shells. We were made to feel very special and private, despite there being so many people staying there, for although my daughter and now husband originally planned to get married actually on the beach, the bower there was right in the centre and far too public. My only other point was that the hotel staff advised against using the local buses which we found to be very cheap and frequent for Castries and far more fun than a taxi. Also the trip back to the airport was far more expensive when booked through reception, we should have contacted the driver we had on the trip over from the airport - there were 6 of us and it cost us 20 US each, but 25US each back (30 US in total, quite a difference!) My final point is we did the famous Joy's excursion, a brilliant day out and actually very good value , really recommended, can be found at The Pier end of the beach.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.