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“a prettty resort but not a luxury property- just the basics” 3 of 5 stars
Review of St. James's Club Morgan Bay

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St. James's Club Morgan Bay
3.5 of 5 Resort (All-Inclusive)   |   Choc Bay | St. Lucia, Gros Islet, St. Lucia (Formerly Morgan Bay Beach Resort)   |  
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WINTER VACATION 40% OFF!
Ranked #5 of 17 Hotels in Gros Islet
Certificate of Excellence 2014
A TripAdvisor Member
“a prettty resort but not a luxury property- just the basics”
3 of 5 stars Reviewed January 5, 2004

i just returned from the st. james club morgan bay where we spent new year's week, 2004. i have been to many resorts throughout the caribbean - on st. barth's, all of the u.s. virgin islands, tortola, nevis, grand cayman, etc. and i have a family and educational background in the hospitality business. i sometimes stay at upper-end properties, such as the four seasons, but also stay at less luxurious (and less expensive) hotels. i found the st. james club property pretty, clean and mostly well-maintained. our room was dubbed "deluxe beachfront" - and, yes, it was on the beach, but it certainly wasn't deluxe. the amenities were basic but not great. we were always lacking enough clean towels. the hotel didn't have enough towels to replenish the room until they took our towels and washed them - returning hours later with the bare minimum number, which was never enough. there were only three pillows for our king-sized bed, and of those, only two were usable. the set-up with the room keys made the clock go off every time we exited the room, so each and every time we returned i found myself resetting the clock - and we had two rooms ( a second room for our children), so i really was frustrated with this! the servi-bar service wasn't all that it should have been - it took two days (of seven) to start, as i finally figured out housekeeping didn't pass in the "slip" i filled out (i needed to bring it to the front desk myself) and then they missed one day of service for no apparent reason and on yet another day gave us an opened (used) water bottle. there were tiny worms on our tile floor every night (we stayed at ground level) and i tired of picking all of these bugs up from two rooms! there were no extra blankets available. and, no place to do a load of laundry - which for a family resort, was too bad (singular, a la cart, expensive laundry service IS available, though). the staff was mostly pleasant; nobody was what i consider friendly and warm, though. there were at least ten people working there who really weren't very kind people -one person was questioning our family of six as to why we needed six beach towels and accusing us of lying about our family size! the bartenders at the main pool bar were the worst - they ignored me so many times that i started walking to other bars just to get polite treatment. our preteen kids (10, 10, 11, 13) were often snubbed by the bartenders - they were made to wait up to a half hour for a drink even when they spoke up and requested service! at first i tried tipping them, but there are so many employees and it is an all-inclusive resort, so i began to feel it went un-noticed and unappreciated and that the 'tip jar' was bottomless and futile. very few staff seemed to remember us from day to day or even hour to hour, which seemed odd for such a small property. the front desk and concierge were satisfactory but not great. if we had a request and the answer was "no"- that was it. there was no way to get u.s. money change - we wanted to tip the staff, but had large bills - and there was noone to assist us. i asked the concierge to help find us a rental car - he told me he'd defintetly help and would leave me a message - but we never heard from him again. i'd have to say, it is just a basic reort - no extras, no frills. the staff does the minimum and that is that. the food was okay - at tradewinds (the buffet) it was "hit or miss", but never did anything actually taste good. at the palm grill the food was definetly better quality, but not great. nicoles (where you pay extra) had the best food - it actually tasted quite good. the bars all varied in the quality of the alcoholic drinks - sometimes the drinks tasted good, sometimes they didn't. there didn't seem to be consistent recipes for the staff. there are water sports available, but the staff doesn't go out of their way to engage anyone or act inviting. you need to seek and find everything you want to do and that is time consuming. nobody offered "tube rides" or water skiing lessons" or boogie boards - we never once saw any of that! we were told our kids would love the "kid's club" but found out it is a toddler/younger child daycare. our kids wouldn't even consider it. the other resort activities were really geared for young adults, not for kids like ours, ages 10, 10, 11, 13. and, the staff is reserved and not very warm, so our kids had very little interest in joining in any posted activity. the one time they tried the ping pong tounament, we were told the organizer also had to answer the phone and hand-out pool towels, so the eprson couldn't really "run" the activity. luckily, our kids just liked the beach and made friends with other guests. the only activities our children liked were the very late night (10 p.m. to midnite) ones. kareoke, casino, etc. and to be honest, i don't think the hotel intended the activities for kids, as they made them so late! our kids liked the over-sized chess piece set and were satisified with the kids dinner tent (fries, hot dogs) as the buffet food wasn't to their liking. we took the 'joy's snorkeling adventure' offered at the hotel. the boat ride was very long (an hour each way) and very, very rough - one woman riding in my husband's boat (yes, our family had to be split up) injured her back and all of us were frightened by the rough seas. joy and his sister (who prepared lunch) try very hard and the day was memorable, but it isn't for the faint of heart - a very tough boat ride. all in all, it was an "okay" experience. the island (st. lucia) is pretty and lush and the st. james club is trying (i think) to be accomodating. i just can't say why they fall short of pulling it all together. perhaps their budget is tight or they have an issue attracting the best help (there are other resorts on the island that are true luxury hotels - three sandals and a hilton to name four). i would not return to this resort with my kids, as it isn't a very family-friendly set-up and it wouldn't be right for just my husband and i, as a couple, as it isn't comfortable enough to make me want to return. i had read all of the reviews after i booked our reservations and i didn't know what to think, as they were so varied. i think it just depends on your life experiences and what your level of expectation is. it was better than i expected, because i had read terrible reviews...but, it certainly doesn't rate with some other caribbean resorts that i have stayed at. bon vacance!

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,360)
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English first
New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 17, 2003

The food was not very good with the exception of Nicole's - which they don't tell you in the brochure you have to pay extra for. Even there, they did a bait and switch on the sirloin...which became a puny rib-eye. The lamb chops were very good and the vodka martinis...chilled to perfection. The wine list was ok, but we drank mostly house wine there.I think the F&B guy should be released on waivers.In the resturants, all of the sauces were basically the same; breakfast, lunch and dinner. I wish that they had had more island flair. The fruits and veggies were fresh and tasty. The beach is ok, but nothing special. We didn't go in the pools really, except the adult one once. I would not want to go there during high season. the beach would be way too crowded. The water not very clear- but adequate with no real snorkeling there. There were excursions and day trips - extra, but we didn't do any. We rented a car for a couple of days and hired a guide - a waitress from one of the resturants. She was very good and cheap.
Someone said the day rate for St. Lucia is about 20 ECs or about 8 US.
We did it on a Sunday when supposedly then the day rate is double. We gave her more more than the day rate, but we knew and we wanted to. I thought the rooms were ok. We were up high so we had a great view of the Carribean and Morgan Bay (which used to be Choc Bay). We weren't near the "night club", so it wasn't noisy. They were clean for the most part, but the plumbing in the loo was a tad funky.The ski boat was set up wrong and it needed more horsepower but I managed to suffer everyday. The Hobies were in decent shape and the constant breeze keeps you moving.My wife and I will definately go back to St. Lucia, but I doubt very much if we revisit the St. James....unless of course they change drastically. All inclusives are not my cup of tea and this was our first and last. We ate in Rodney Bay a couple of nights.....$10 cab ride...about 10 minutes away.Just about everybody at St. James was a Brit and by talking with them, they all seemed to love it and they should just by the way the Pound is vs. the dollar; it cost them almost 1/2 of what we paid. And for the amount we paid, we could have done a lot better. (EC's to US is 2.6....EC to BP 4.8). There was one family from Phili and this was their 5th time back in 2 years. I guess they must really like it. Some of the evening entertainment was ok. Just about everybody is friendly.We had fun...but a four star it isn't.
Ladera next for us. Check out the Sunday brunch there if you can and hire a guide to check out some of the sights....do Fri Night Fish at Anse La Raye. $10 lobsters. Avoid Jump Up at Gros Islet. Too much riff raff.email me for more......

  • Stayed January 2005
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 17, 2003

ive just returned from st james morgan bay 15dec 2003.the hotel is very pretty to look at but needs updating and a good lick of paint all round.they need to sort out the ant problem in the breakfast area,and the frogs that can get into your room at night thru the gaping hole at the botto of the door. all the rooms are decorated the same.our room was so damp it had water dripping of the ceiling ,veryday and our bed sheets were dirty and smelt moldey.but apart from that st lucia was lovely but i wouldnt stay at st james morgan bay again unless it was free

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 15, 2003

I have just returned from St James Morgan Bay, after reading some of the recent reviews I was a little worried about what it was going to be like but I would like to put anyones mind at rest who is due to stay there, this hotel is fantastic!!! The food is great, there is a wide choice, something to suit everyone, the staff are friendly and the rooms are spacious and very clean. I also got married while I was there, everything went without a hitch - Melanie the wedding co-ordinator was brilliant, nothing was too much trouble. The best trip I went on while I was there was Joy's trip - well worth the money.
Given the chance I would go back tomorrow - hopefully I will go back sometime in the future.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 11, 2003

Having arrived at St James club 22 Sept 2003, after being subjected to the hoiday from hell at Club St Lucia by Splash we thought we were in heaven. The staff were very helpful and sympathetic to us after our ordeal at the first hotel. We were shown to our Ocean view room which was clean, comfortable, pest free and everything we didn't have at the first hotel. Something we didn't get was the stained and foul smelling bedding, which we didn't mind at all. we were there to have a dream wedding which was planned for over a year, having arrived at St James club we had 2 days to sort it out from scratch. The wedding coordinator (Kwency) stayed behind in the evening, to organise everything, even though his young son was very ill at home. He was very professional and soon put us at ease especially after our terrible start. The grounds were lovely as was the wedding gazzebo, unlike the mouldy covered one at the first hotel. We had our first meal in 36 hours and we ate like kings and queens. the food was always well prepared and laid out with different menu's for the days of the week, though if you stayed for 2 weeks you would see a repeat. when we wanted to eat at the Palm Grill we had no problem booking a table. The pools were nice and clean and so was the beach, all were cleaned early in the morning so as not to interupt the guests enjoyment. We went on Joy's trip to the volcano and dinner on the beach plus everything else included and had a brilliant time and we would recommend you go on this trip. We also went on the sunset cruise on an old sailing ship (pirate ship) this we would also recommend. if you get the chance have a meal off the hotel at a place called the "Great House". Our room was cleaned from top to bottom daily and the maid decorated the room with fresh flowers and origarmi swans made from towels, Kwency arranged the flowers, steel band, cruise, meal off site, video, photos etc etc all at no notice and all to a high standard. The staff were very friendly and couldn't do enough for you.
The Manager bent over backwards to make sure our holiday and wedding was rescued after such a terrible start. for this we can not thank them enough and we are hoping to go back as soon as we can. The wedding took place on 25 Sept 2003 and we had a 4pm wedding which enabled us to have the sunset photo's. they were out of this world and would highly recommend the later wedding for this purpose, plus it is a little cooler especially if wearing a full dress and suit.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. James's Club Morgan Bay

Address: Choc Bay | St. Lucia, Gros Islet, St. Lucia (Formerly Morgan Bay Beach Resort)
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gros Islet
#5 On the Beach Hotel in Gros Islet
#5 Family Hotel in Gros Islet
#5 Top resorts Hotel in Gros Islet
#6 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — St. James's Club Morgan Bay 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Escape from reality at the four-star St. James's Club Morgan Bay, St. Lucia. A fun, relaxing, and casually elegant Caribbean beach resort. Famous for its friendly staff, amazing tropical gardens, and great service. St. James's Club Morgan Bay is an excellent choice for couples, families, weddings, honeymoons, family reunions, and more. This resort has 345 rooms in total for its Caribbean vacationers. Guests can relax and enjoy terrific garden view, beachfront, and ocean view suite accommodations. ... more   less 
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Also Known As:
Morgan Bay Beach Hotel Gros Islet
Almond Morgan Bay Beach Hotel
Almond Morgan Bay St Lucia
Almond Bay St Lucia
St. James's Club Morgan Bay St. Lucia/Gros Islet

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