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“fabulous resort, with every amenity within walking distance” 5 of 5 stars
Review of Coco Palm Resort

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Coco Palm Resort
3.5 of 5 Resort   |   Rodney Bay Village, Gros Islet, St. Lucia   |  
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Hotel amenities
Ranked #6 of 17 Hotels in Gros Islet
Certificate of Excellence 2014
Cranbrook, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“fabulous resort, with every amenity within walking distance”
5 of 5 stars Reviewed March 12, 2014

We can't tell you how fortunate we felt when we arrived at this resort. The pictures are exactly what you get, the area is fabulous, 500 feet to ocean on Reduit beach, largest on island and very quiet. The resort was spotless, service second to none. Just over 100 rooms and you would not believe how many staff they employ, between housekeeping, security, two restaurants, bar, etc. You will never have an empty plate sitting on your table or a lack of smiles and hugs if wanted. For example, as soon as we entered our room we noticed that one of the AC units and fans was not working in one room. Seriously, within five minutes, the maintenance fella was there fixing everything. Everyone we met, and I can't name them all, from Veronica our housekeeper, to Indira, Rhoda, Siana, Patricia, Kurtis, Raphik, Shady and everyone else in the bar and restaurants and front desk…beautiful people and always ready to help or provide advice. One night we had asked if they made creme brule for dessert. The bar supervisor phoned the dessert chef on her day off, right at that moment, and asked if she was able to make it for us one night. Low and behold, the next night we had it ready for us after dinner. :) and it was amazing! Thank you Chef Joan. If you want a genuine, kind man to provide you tours or rides on the island, Kurtis also runs Island Man Tours and Taxi Services. He is very reasonable and one of the nicest men you will ever meet. We stayed in a king suite, pool view, and it was perfect. I would have been happy on the first floor with a swim up room or even on the garden side. The only thing I would mention is if you want it a bit quieter, the garden side is on the opposite side of the "hut" where they have live bands playing many nights right by the pool and bar/restaurant. You also hear street noise from other establishments but honestly, it was outstanding, people and premises, with terrific food as well. We purchased all inclusive but there are many restaurants nearby within walking distance, more than in any other area of island as well. The resort's local cuisine in the newly opened Creole restaurant is so great I can't even express it…we could have eaten in there every day but they were closed most weekend nights. Best of luck choosing a resort but honestly, if I ever go back to St. Lucia, I will be staying at Coco Palm. Also, as a side note, it is one of few locally owned resorts and therefore all the St. Lucians are very familiar with it and always give you a smile...

Room Tip: Pool view is beautiful, we stayed top floor, but will be a bit noisy compared to back side garden su...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
On behalf of all our Team thank you for your glowing review which we know will help future guests in choosing the best hotel for them. You truly captured the best of all we have in appreciating our warm hospitality and authentic cuisine. We do try to accommodate each guests as best as possible and Patisserie Chef Joan will certainly be given your kind words. She even makes special deserts and cakes if it is a special occasion so don't hesitate to have a word with our F&B team if you would like something. We will also share your high marks for Maintenance which are on call 24/7.

We are indeed very centrally located and easy access to beach and village shops. Our entertainment can be a bit loud and we will be sure to note that when it is under our control vs coming from the Rodney Bay Village but as you say, it is selective nights and Garden View rooms would be a better option if this is an issue.

We do hope we can welcome you back.
Warm regards,
Coco Management
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1,143 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
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English first
Norwich, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

We were 2nd floor up in a room overlooking the pool.The room was very nice with a fridge, teas ,coffee etc.We had a bed n breakfast option which worked well as there were lots of bars and places to eat in the nearby vicinity in the evening.Staff were cheerful, helpful and friendly.

Room Tip: Rooms facing the pool were more noisy than those at the rear of the building.Nevertheless,heavy,thic...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
Thank you for your positive review following your stay in our Pool View Rooms. We are happy to hear you mention the in-room facilities and options nearby which we know future guests will find helpful. As noted, the PV rooms do face the bar and on the nights there is a band it can be quite loud up to 11:00pm. We can't always control the music from the village but the Garden view is an option. Am sure this will help future guests planning their holiday.
Sincerely
Coco Management
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Rattery, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

Lets get one thing straight away, this hotel is a holiday resort and doesn't claim to be a business hotel. In spite of that I was pleasantly surprised by how good it actually was.
I had a very spacious room that was comfortable and had effective Ac and fans. I judge all hotels I stay in by the quality of the room servicing. This was very good, everything was clean and all consumables were replaced.
Initial problems with the Internet were resolved in a helpful way although the wireless signal in all rooms fades quite a bit in the evenings when everyone is on.
Restaurant has a limited menu but OK. They do seem to have problems with starting breakfast on time and although this probably doesn't bother most guests it is a problem if you have to leave by 7.30 to reach Castries for business hours. Beware the traffic at this time of day!

Of course you are in the middle of Rodney Bay and a short walk from the two Malls and lots of restaurants. The Chinese one next to the hotel is recommended.

All in all a pleasant stay.

Room Tip: If you want a quiet room avoid ones overlooking the pool
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
Thank you for your kind review following your business trip to Saint Lucia. We are glad our room service measured up and replenishing of room amenities noted. As you say, we are not a business hotel but we do receive and increasing number of business people throughout the year. Internet, which is offered complimentary, is a challenge on island and we are addressing this but heavy traffic on evenings and weekends can be difficult.

We will certainly note our breakfast punctuality as if you do need to set off early the morning traffic during school term is heavy. We hope future guests will find this helpful and we will strive to improve on the points noted but happy to hear you enjoyed your stay.

Sincerely
Coco Management
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1 review
2 of 5 stars Reviewed March 9, 2014

I booked a garden view suite (we are a couple) and we were allocated to a family suite with no possibility of change. the curtains are very thin, you can't sleep after 7am with the sunlight. I asked the day before we leave if it was possible to use a courtesy room before leaving. The answer was yes. the next no courtesy room avaible!!! the staff was correct but unhelpful and not warm!!!!!

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
While you may have booked a Garden View Suite and ended up in a Family Garden View Suite for the two of you, am sorry this was not to your satisfaction. We do our best to accommodate our guests in the allocated rooms and the only variation would have been the sitting room would have had 2 beds vs a sofa and chairs. We are addressing this for the future with pull out sofas vs the twin beds in the four family suites but appreciate this was not acceptable to you. When we run high occupancies in the winter it does make room changes more challenging.

In regard to the bright light in the morning, as the suites are on the top floor the windows are in eves and limits our ability to install black out curtains. Should blackout curtains be a priority for any guests, the suites may not be the best option as it is difficult to keep dark.

Courtesy rooms are as they say, a courtesy. Whilst we can make a request on your behalf it would simply depend on the arrivals due in on the day. If all rooms were due for arrival we wouldn't have any rooms vacant to allocate. As the UK flights do have very late departures and check out is for midday it would be challenging to guarantee a late checkout without paying for this in advance to block this room.

We are sorry to hear you found our Team unhelpful and not being able to resolve your dissatisfaction but hope the above gives both you and future guests some information should they encounter similar issues.

Coco Management
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Whitby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 6, 2014

My husband and I spent the last two weeks of February, 2014 at Coco Palm.
On arrival our allocated garden room with patio was next to a staircase and overlooked the air conditioning units .However, by the second morning our Trailfinders Rep.(at our request ) had spoken to the hotel management and we were promptly given a lovely room opening onto a very pretty garden.
The Staff at the hotel were always happy and smiling and could not do enough for us.
Peppy and Alexandra were wonderful in arranging the excursions we wished to do.
We had at first thought that the food might become rather repetitive but with themed nights, buffet meals and the opening of the Creole restaurant there was always plenty of variety. We ate well but healthily and returned home with no extra pounds !The beach is minutes away and the shops are conveniently close. Our all inclusive package meant that we were able to enjoy the local Piton beer, the wines and the rum punches when we relaxed by the pool,or at dinner when there was music to entertain us most evenings.
We had a wonderful holiday thanks to an amazing staff and will certainly recommend Coco Palm to our family and friends.
Thankyou and our best wishes to everyone at the resort!
Rosina and Mike Rothwell.

Room Tip: Room 119 was great !
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
Thank you for your glowing review. We are delighted to hear you enjoyed your holiday and all we have on offer. We will certainly share your sentiments with our Team members who truly enjoy what they do. Our All Inclusive plan also went down well with drinks and our 2 dining options which am glad to hear didn't send you home with any extra pounds - very impressive!

Am glad you spoke up even if via your rep if you were not happy with your garden view which would have originally been closer to our water tanks. While we take pride in our gardens there are some that are closer to this area which for leisure travellers may not be ideal if you are relaxing in your room during the day. Note to future guests, should there be anything you would like to address we encourage you to communicate and if we can assist we will certainly make every effort.

Thanking you in advance for your kind referrals.

Warm regards,
Coco Management
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A TripAdvisor Member
5 of 5 stars Reviewed March 5, 2014

We stayed here for 11 nights at the end of February/beginning of March 2014. On arrival we were warmly welcomed and given a rum punch. We had a room at the back of the hotel, facing a garden. I would choose this again as it could be noisy at the front facing the pool.

OK its not on the beach but it is 5 minutes by the short route or 15 along the road to get to the sea. Well worth the walk.

Although we were all inclusive we spent most days on the beach. We hired 2 chairs and an umbrella for 15 US dollars a day. We didn't think that too bad. We also walked to Maria's Fish Shack most days for a beer around lunch time. Well worth a visit. We even ate there one lunchtime.

Back to the hotel. I have never stayed anywhere where the staff were as friendly and helpful. You really did feel they were wanting you personally be be there and in fact a number of people that we met had stayed there before.

The rooms are more than adequate, the pool area is lovely and the food was good, though slightly repetitive. The menu didn't change much over the time we were there.

Overall I would say excellent value for money and I would recommend it to anyone.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
Thank you for your glowing review following your stay at Coco Palm. We will certainly share your kind sentiments to our Team whom we take great pride in being your host. We do have a growing number of returning guests simply because of them and we are glad you were made to feel welcome.

The beach is certainly one of our best on island and glad to hear you were accommodated in arranging for a chaise and umbrella which works out quite reasonably for those looking to enjoy the facilities without paying beachfront prices. We will certainly note your comments to our Chef who will be launching a special of the day for those on longer stays who may find the menu repetitive.

Warm regards,
Coco Management
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Grenada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 5, 2014

stayed at the coco palm resort and was greeted by a fantastic staff and great food. we loved its close proximity to the shopping centres (Baywalk and Rodney Bay mall). The food was exceptionally well prepared and complimented the creole theme of the resort. We would defintelty recommend others to visit.

Room Tip: the pool view room with balcony is an absolute dream!
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, March 15, 2014
Thank you for your glowing review following your stay at Coco Palm

We are happy to hear you were warmly welcomed and enjoyed all the amenities on our doorstep as well as our menu at our boutique hotel - we will give our compliments to our Team and Chef. We know future guests will find this helpful in choosing the best hotel for them.

Sincerely,
Coco Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coco Palm Resort

Address: Rodney Bay Village, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Gros Islet
#4 Business Hotel in Gros Islet
#5 Romantic Hotel in Gros Islet
#6 Top resorts Hotel in Gros Islet
#7 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Coco Palm Resort 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Coco Palm in St. Lucia, an Award-Winning Boutique Hotel with classic Caribbean French Creole décor and modern amenities offers value without compromise.From the moment you arrive you’ll be impressed by our level of personal service and warm hospitality by our Saint Lucian owned and managed Team. Equally impressive are our stylish rooms and suites, and the authentic creole and international cuisine at KoKo Cabana Caribbean Bistro with Trinidadian Chef Richardson's specialty dishes along with newly introduced All Inclusive plan. Coco Beauty Clinic, gym and complimentary Wi-Fi along with being centrally located in the heart of Rodney Bay Village, just steps from the white sand Reduit Beach, shops, bars and casino, have made Coco Palm the preferred choice for business or pleasure and creating a strong repeat guest of Coco Club family and friends. ... more   less 
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Also Known As:
Coco Palm Hotel Gros Islet
Hotel Coco Palm
Coco Palm St Lucia
Coco Palm Resort St. Lucia/Gros Islet

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