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“"Pros and Cons"” 4 of 5 stars
Review of Coco Palm Resort

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Coco Palm Resort
3.5 of 5 Resort   |   Rodney Bay Village, Gros Islet, St. Lucia   |  
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Hotel amenities
Ranked #5 of 17 Hotels in Gros Islet
Montreal, Quebec, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“"Pros and Cons"”
4 of 5 stars Reviewed February 21, 2013

This was our first time to St Lucia; at Coco Palm Resort, Rodney Bay. We flew with Air Canada stayed for 2 weeks from Jan. 28th 2013 to Feb.11th 2013. Our stay was an all inclusive. Mistake to take all inclusive because the menu they gave at lunch and at supper was the same for 2 weeks! The airport shuttle a long ride to Resort about one hour and 45 minutes.
The buffet breakfast was excellent with plenty of choice. The quality of food was very good. So next time B&B for us! The hotel is small which gives a nice intimate feeling, creates a relaxing atmosphere. No fighting for chairs or towels lots to go around for everyone.
The travel agent originally booked a garden view room at the back of the hotel, nice with 2 full size beds, but we preferred the pool view room. We went to front desk Tiffany and staff very pleasant, made the change for us. Except the room we got was on the 3rd floor, we had French balconies only, no outside sitting. With 1 King size bed, which was not to our satisfaction we had preferred 2 full size beds, which were not available. The bed we had was a beautiful wood bed, the only negative thing about the mattress it laid on a platform, like a bunk bed, so it made noise every time we moved, kept waking us up.
On the 3rd floor they need to put a runner in corridor...When guests arrive you hear the rolling of the luggage, the heels of shoes...Not very quiet for 1am . The rooms were very clean & a good size. Thank you Veronica job well done…beautiful swan flower arrangement on our bed the night before our departure!
The hotel is 5 minutes walking distance from the beach. Beach is beautiful but could be cleaner on the way into the beach. Also not to easy to find should have better indications. Within walking distance of Resort nice restaurants, bars, mall and casino.
Bathroom was a pleasure tiled, granite vanity tops large shower..Never missed hot water, pressure of water was very good. Water in bathroom tap is drinkable.
The Wi-Fi at this resort was very good, it was never down always had a good connection. But the TV would need an upgrade. The coffee pot in the room didn't make great coffee, but what I did was make hot water with it, I bought instant coffee mmm good! Fridge was handy to have bought fruits, milk and little snacks for a late cap. (Beware, your things will freeze) in the bathroom there is an 110 volt socket suitable for shavers and charging batteries but bring voltage converter.
The staffs go above and beyond to deliver great customer service, very friendly and welcoming...Special mention to Peppy♥ Siana♥ Patricia♥ Amelia♥ Sam♥ Rosemary♥ Rhoda♥ Delia♥ Esther♥ Sean♥ Shaddy♥ Kurt♥ Glen♥ and to Dwight's” Mango Daiquiri”♥ I apologize if I am forgetting someone. GREAT STAFF!!!!
Till the next time my dear friends!!!! Love you all ♥

Room Tip: Pool View room.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,028 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
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  • German first
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 20, 2013 via mobile

We arrived at coco palm slightly before our advertised check in time. We were asked to wait for a short time. However nearly 3 hours later we still could not get into our rooms. Finally offered a complimentary drink but more disappointment followed in the bar over the next few days. Firstly I asked if they had a lunch menu to be told that they could make me a baguette. Approx 30 mins later another gentlemen asked for a menu and was given a full menu. There was also several mix ups whereby staff tried to charge us for drinks we never had. Speaking to other guests this appeared a common theme. Breakfast was reasonable, as we're the quality of the rooms and pool. Best asset of coco palm was Dwight the barman who was excellent. Overall would not return

Stayed February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Thomas, USVI
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2013

This friendly hotel has a good location near Rodney Bay, shops, nice restaurants and casino. The staff is extremely friendly. One of the staff stopped by on his day off and was committed to assisting customers while he was on property. Impressive!
This review would be much better but the beds are the worst. Just a cheap mattress. The floor would have been more comfortable. I asked for other options, there were none. Seriously, the worse.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

Arriving at Coco Palm Resort was a breeze, the Check-in staff we're ready for my arrival offering me a complementary drink, and after a long Flight from London this was just what I needed to start my vacation.
I had a garden suite Room that was perfect, Clean, Classy and Comfortable only minus the TV is not a flat Screen however I was on vacation so it did not bother me.
In Total I stayed at Coco Palm for just over a week.
The Staff at all levels Maid to Waiters are exceptionally polite and willing to go the extra mile to make your vacation perfect and stress free. (The maids will spray your room for mosquito, which is a big plus also fresh flower’s in your room)
The hotel has a new menu, which taste amazing with something for all taste buds. (The Prawns are to die for and fresh juices)
I had a few spa treatments value for money and excellent results.
I had the pleasure to go on a boat cruise organised by the hotel, which has just started. It was a fantastic experience, very well organised plus I got to meet other guest.
Location is Perfect, 3-5 Minute walk to the beach loads of places to eat, bars and shopping.
Transportation is not an issue with access to local taxis, or if you want to do as the locals, which I did get the bus, a great experience to the town centre.
The Wi-Fi at this resort was probably better then my own house which was a big shock, it was never down always had a good connection.
Having stayed at other hotels on the island perhaps rated more luxurious, this resort is the best so far due to the extra touch's the staff make that adds to ones vacation.

Room Tip: The Bed's are very good sizes, The Garden Suite is spaces and comfortable.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Point Fortin, Trinidad
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2013

My wedding was on the 30th Dec 2012, and at the very last minute, I was able to secure a flight from Trinidad and accommodation at Coco Palm. The room was large and very clean, especially the towels. Some other hotels despite their high ratings have very grungy towels. The food was excellent, in particular the variety of fresh fruit. In terms of service, everyone we interacted with was very polite. We liked Mr. James, our driver a lot. He was very knowledgeable about the on goings in St.Lucia beyond the usual information tourist get. Overall it was a great trip, good value for money. The only thing that should be done better is a more detailed explanation of the all-inclusive packages.

Room Tip: Ask for the "Swim-up" suits. These rooms have a separate door and steps straight out of th...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2013

We were a group of 5 adults and 2 kids, we arrived late after 930pm and we were all starving and tired from a long day. The staff in the restaraunt were so friendly and accomodated us without a fuss, Amelia and Esther are two gems! The rooms were clean, linen fresh, service prompt. The food was really good and I was especially pleased to find out it was a Trini chef:)
I would whole heartedly recommend this hotel for a holiday!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baltimore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2013

We stayed at Coco Palm for the first time this year. Having traveled to St. Lucia for many winters this was our first time at this resort. We were very pleased and surprisingly so. Since it is near the beach but not on the beach we at first were unsure if we would like it. However, our expectations were heightened by a combination of the boutique size (we don't like overwhelming sizes of resorts), the cleanliness and upkeep, friendliness and hospitality of staff, proximity of stores and shops, and the ability to walk out the front door and walk to any choice of fine dining or lite fare for meal. (Taxi's are expensive on the island, so being able to walk to restaurants is quite helpful in saving taxi fares). The pool area is kept very clean and is close to our room as well as the restaurant. Boutique hotels are many, but this one is uniquely Caribbean style, charming and has everything we needed. We will be returning. Oh, breakfast is included, a full and delicious breakfast in an open air setting.

Room Tip: We stayed at the lower end of prices for a couple of nights before moving to our time share. The roo...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Palm Resort

Address: Rodney Bay Village, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Gros Islet
#4 Spa Hotel in Gros Islet
#4 Family Hotel in Gros Islet
#5 Top resorts Hotel in Gros Islet
#5 Business Hotel in Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Coco Palm Resort 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Coco Palm in St. Lucia, an Award-Winning Boutique Hotel with classic Caribbean French Creole décor and modern amenities offers value without compromise.From the moment you arrive you’ll be impressed by our level of personal service and warm hospitality by our Saint Lucian owned and managed Team. Equally impressive are our stylish rooms and suites, and the authentic creole and international cuisine at KoKo Cabana Caribbean Bistro with Trinidadian Chef Richardson's specialty dishes along with newly introduced All Inclusive plan. Coco Beauty Clinic, gym and complimentary Wi-Fi along with being centrally located in the heart of Rodney Bay Village, just steps from the white sand Reduit Beach, shops, bars and casino, have made Coco Palm the preferred choice for business or pleasure and creating a strong repeat guest of Coco Club family and friends. ... more   less 
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Also Known As:
Coco Palm Hotel Gros Islet
Hotel Coco Palm
Coco Palm St Lucia
Coco Palm Resort St. Lucia/Gros Islet

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