We arrived at coco palm slightly before our advertised check in time. We were asked to wait for a short time. However nearly 3 hours later we still could not get into our rooms. Finally offered a complimentary drink but more disappointment followed in the bar over the next few days. Firstly I asked if they had a lunch menu to be told that they could make me a baguette. Approx 30 mins later another gentlemen asked for a menu and was given a full menu. There was also several mix ups whereby staff tried to charge us for drinks we never had. Speaking to other guests this appeared a common theme. Breakfast was reasonable, as we're the quality of the rooms and pool. Best asset of coco palm was Dwight the barman who was excellent. Overall would not return

This friendly hotel has a good location near Rodney Bay, shops, nice restaurants and casino. The staff is extremely friendly. One of the staff stopped by on his day off and was committed to assisting customers while he was on property. Impressive!
This review would be much better but the beds are the worst. Just a cheap mattress. The floor would have been more comfortable. I asked for other options, there were none. Seriously, the worse.

Arriving at Coco Palm Resort was a breeze, the Check-in staff we're ready for my arrival offering me a complementary drink, and after a long Flight from London this was just what I needed to start my vacation.
I had a garden suite Room that was perfect, Clean, Classy and Comfortable only minus the TV is not a flat Screen however I was on vacation so it did not bother me.
In Total I stayed at Coco Palm for just over a week.
The Staff at all levels Maid to Waiters are exceptionally polite and willing to go the extra mile to make your vacation perfect and stress free. (The maids will spray your room for mosquito, which is a big plus also fresh flower’s in your room)
The hotel has a new menu, which taste amazing with something for all taste buds. (The Prawns are to die for and fresh juices)
I had a few spa treatments value for money and excellent results.
I had the pleasure to go on a boat cruise organised by the hotel, which has just started. It was a fantastic experience, very well organised plus I got to meet other guest.
Location is Perfect, 3-5 Minute walk to the beach loads of places to eat, bars and shopping.
Transportation is not an issue with access to local taxis, or if you want to do as the locals, which I did get the bus, a great experience to the town centre.
The Wi-Fi at this resort was probably better then my own house which was a big shock, it was never down always had a good connection.
Having stayed at other hotels on the island perhaps rated more luxurious, this resort is the best so far due to the extra touch's the staff make that adds to ones vacation.

My wedding was on the 30th Dec 2012, and at the very last minute, I was able to secure a flight from Trinidad and accommodation at Coco Palm. The room was large and very clean, especially the towels. Some other hotels despite their high ratings have very grungy towels. The food was excellent, in particular the variety of fresh fruit. In terms of service, everyone we interacted with was very polite. We liked Mr. James, our driver a lot. He was very knowledgeable about the on goings in St.Lucia beyond the usual information tourist get. Overall it was a great trip, good value for money. The only thing that should be done better is a more detailed explanation of the all-inclusive packages.