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“The tan may fade - The memories will linger until our return!!!” 5 of 5 stars
Review of Coco Palm Resort

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Coco Palm Resort
3.5 of 5 Resort   |   Rodney Bay Village, Gros Islet, St. Lucia   |  
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Hotel amenities
Ranked #5 of 16 hotels in Gros Islet
Mildenhall, United Kingdom
1 review
2 helpful votes 2 helpful votes
“The tan may fade - The memories will linger until our return!!!”
5 of 5 stars Reviewed November 11, 2012

A wonderful two weeks where we celebrated our Ruby wedding Anniversary in style. This was made possible by the fabulous hotel and the exceptional staff at Coco Palm. We would like to extend our gratitude to everyone that made our holiday so special !!! A list of all the staff would have been useful as everyone from the chefs who produced the excellent meals, the receptionists, the bar tenders, the ladies and gents in the restaurant, pool attendants, gardeners and security were equally responsible for ensuring that any one who stays a Coco Palm are made to feel special. If we miss of anyone name please forgive us........ many thanks to Claudine, Peppy, Shane,Diana, Kirk, Dwight, Sean, Shevan, Demetrius, Ryan, Lovely Patricia, Rhoda, Ester, Sam and never to forget Amelia!!!
The Coco Palm may not have the glitz and marble of some hotels but it outshines them all with their heart and soul!!! From the moment you arrive to the moment you leave you are not just a guest you are family!!!
Fantastic location, outstanding food and restaurant , comfortable clean lovely accommodation, relaxing perfect pool area. We could find no faults with Coco Palm, except that we had to leave, however we will return!!!
See you all soon!!! Thanks for making our stay so wonderful........

Room Tip: If you like to be close to the pool the patio pool rooms are a must - close to the bar too!!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review following your visit to Coco Palm. We are delighted you enjoyed your stay and it is kind of you to have individually named so many of our wonderful staff for praise but it was heartening that across the hotel you noted that all our staff provided an excellent and memorable service. We know you have a choice when travelling and delighted you chose to stay with us and we lived up to your expectations. We hope we have the opportunity to welcome you back to Coco Palm, KoKo Cabana and Saint Lucia.

Warm regards,
Coco Resorts Management
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
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English first
Port of Spain, Trinidad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

My husband and I celebrated our 20th Anniversary at Coco Palm, from the 3-6th, it was a Hotel my husband stayed in for business and wanted to take me there. There isn't enough words to express how elated I still am from the moment we arrived at the Hotel, I was blown away with the embrace of the staff and the family staff hospitality. Everyone was so warm, welcoming and very professional. I felt well taken care of and pampered. The Hotel is cost effective and excellent in service and standards. The meals were 'delicioto' and the restaurant staff was extremely professional and so so friendly........all the time. We cannot stop talking about our experience and have both agreed that we shall return...next time with friends so that they too can share in the wonderfiul experience and embrace from the Coco Palm family......Thank you for making our 20th anniversary a most memorable occasion.......see you soon!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review following your visit to Coco Palm to celebrate your 20th Anniversary. We are delighted you enjoyed your stay and it is kind of you to have highlighted our wonderful staff for praise. We would be delighted to welcome you and your friends back to Coco Palm and take care of you royally as part of our family of returning guests. On behalf of Coco Palm and KoKo Cabana we look forward to welcoming you back to Saint Lucia very soon.

Warm regards,
Coco Resorts Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 7, 2012

This hotel is in a fantastic location in the centre of Rodney Bay easy to walk out to the restaurants and 1 minute walk to the beach. The Staff are all great and the rooms comfy with a massive bed !!
Would Highly recommend

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review and high recommendation following your recent visit to Coco Palm. We are delighted you enjoyed your stay and highlighted our wonderful staff and that the rooms are comfortable with massive beds! We know you have a choice when travelling and delighted you chose to stay with us and we lived up to your expectations. We hope we have the opportunity to welcome you back to Coco Palm, KoKo Cabana and Saint Lucia very soon.

Warm regards,
Coco Resorts Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad
Top Contributor
288 reviews 288 reviews
51 hotel reviews
Reviews in 74 cities Reviews in 74 cities
213 helpful votes 213 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed at Coco Palm for my husband’s birthday weekend celebration! All I can say is ‘WOW!’

From the reservation process to making birthday arrangement with Diana, our Host; to the attention given during our stay, the level of service provided was simply outstanding!

Coco Palm certainly redefines Caribbean hospitality service standards! The person who does their customer service training has done a fabulous job indeed!

Our room was beautifully decorated with flowers on the bed spelling out ‘’Happy Birthday’’ along with a greeting sign and balloons. We also received a complimentary bottle of bubbly with a card signed by the staff!

I had pre-ordered a birthday cake from their kitchen and it was delivered on the day & time I had requested it and it was simply scrumptious! Denver, who brought the cake to our room even sang the birthday song –a very nice touch!

What we love about Coco Palm: Everything!!

The rooms are very relaxing, tastefully decorated with comfy beds. The garden view rooms offer abit more privacy and peace than the pool-view rooms.

The pool is great for families as it has a wide step-down area for sitting/floating. It's fun with the different sections and only 4ft deep throughout. It was always impeccably clean including the surrounding grounds and gardens.

The bar staff are excellent at remembering your drink-of-choice and happily change the sports channels to your preference (which my husband loved as he could watch cricket on one screen while catching up on the football on the other!).

The quality of food in the restaurant is really fine and the servers’ service and smiles were delightful. We enjoyed the freshly prepared daily juices – from passion fruit to grapefruit. The daily breakfast buffet is quite generous in offering with local options in addition to the usual international fare.

I highly recommend the Sunday buffet lunch (or ordering from the menu) which is accompanied by the sweet sounds of Steel pan! The group played Happy Birthday to my husband during lunch which was an unexpected and thoughtful request by the staff.

Thanks to everyone at Coco Palm…especially Diana, Denver and Claudine who made our weekend stay so memorable and enjoyable!

You’re our new favourite hotel in Castries, St. Lucia!

Room Tip: Garden view rooms are outfitted the same as Pool view rooms and are not only more affordable, but mo...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review following your visit to Coco Palm in Sep 12 to celebrate your birthday. We are delighted you enjoyed your stay and it is kind of you to have mentioned so many of our staff for praise We know you have a choice when travelling and delighted you chose to stay with us. We hope we have the opportunity to welcome you back to Coco Palm, KoKo Cabana and Saint Lucia.

Warm regards,
Coco Resorts Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castries, St. Lucia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

My husband and I had just married and wanted a beautiful but affordable weekend getaway for our Honeymoon. We chose Coco Palm because of their great price and being locals, we got an even better deal. I called in advance to arrange our romantic weekend and from the get-go the service was exemplary. Speaking to Shane, who arranged everything, from our romantically decorated room, to our wine and fruit basket, to a surprise birthday dinner for my husband. Thank you Shane!! Everything was very professionally done and we CANNOT complain where service is concerned, the staff are genuinely friendly and just great! Our room was very spacious and comfortable, the food was absolutely delicious, the pool was very inviting and relaxing, the drinks were tasty, my personal favorite was the scorpion. We enjoyed the total ambiance of the hotel, our staycation honeymoon was better than we dreamed it would be and we do plan on returning in the future.

Room Tip: We had no noise issues with our Garden view room (205)
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review following your staycation at Coco Palm. We are delighted you enjoyed your stay and it is kind of you to have commented on the quality of the staff and that Shane in particular was able to ensure your weekend was such a success. We know you have a choice when travelling and delighted you chose to stay with us and we lived up to your expectations. We hope we have the opportunity to welcome you back to Coco Palm and KoKo Cabana.

Warm regards,
Coco Resorts Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derby
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Have just arrived back after visiting St Lucia hotels with the tourist board and Feollas hotel was superb.
We stayed for lunch which was superb along with Feolla and her staff.
Recommend this hotel with superb position to enjoy yourself night and day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to include Coco Palm on your site inspection. Glad to hear you enjoyed lunch with us and appreciate you postng a fantastic review following your visit to Coco Palm. Travel industry recommendations are very important and we work hard to ensure the hotel is to the highest possible standard for all our guests. We hope we have the opportunity to welcome you back to Coco Palm, Coco Kreole, KoKo Cabana and Saint Lucia.

Warm regards,
Feolla & Coco Resorts Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2012

Stayed at the Coco Palm from 19-30 November 2012.

This is a little oasis and hideaway in the middle of a busy location. Arriving late on a friday night exhasusted and weary we were efficiently checked in to our pool view suite, which was spacious, clean and very comfortable.

Claudine who manages the hotel is a great asset and leads a professional team. Our housekeeper Delia was a sheer delight. Front reception staff are great and will assist with any query in a polite and very friendly manner.

The bar, pool, diner and lounge areas are comfortable and staff in these areas all very inviting and friendly especially Patricia. We had a very warm and welcoming stay. When travelling we usually stay in well known, larger 4 or 5 star contemporary hotels, which provide the luxury but staff tend to be distant. The Coco Palm was a choice to try something different, with a local island feel, and we were not disappointed. What made it an especially enjoyable stay were the staff, who were not impersonal and matter of fact but very welcoming with a smile, cheerful hello and enquiring about your stay not just at the hotel but your holiday travelling around the Island.

We did not stay all-inclusive but the catering at the hotel is excellent, from the bar food selection, to the buffet and al la carte menu. The island has a very laid back feel, however the location of the Coco Palm Resort puts you within easy walking distance of the beach, bars, restaurants and local shopping area.

The overall property is very well maintained, the lobby area is small and functional, but first impressions soon fade away as you visit the poolside, bar and lounge areas.

During our stay we visited other nearby hotels, and to Coco Palm came tops for staff customer service and a feeling of being part of a hotel family and not just isolated guests. Credit is to be given to all the staff at the Coco Palm, whether you are a sole traveller, a couple, a group of friends or a family your stay at the Coco Palm will be an enjoyable one. If you have a problem or query ask the staff and they will always assist and even come up with a better solution.

This is a hotel that we will definately return back to next year. Thank you Coco Palm for making our stay in St Lucia a memorable one, with your suggestions on places to visit and things to do in and out of the hotel.

See you again next year 2013.

Room Tip: Choose a pool side view room on any level and stay in the main hotel.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, November 15, 2012
On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review following your visit to Coco Palm. We are delighted you enjoyed your stay and it is kind of you to have highlighted our staff for praise in particular Claudine, Delia and Patricia. We know your review will be helpful in future guests choosing the best hotel for them. We know you have a choice when travelling and delighted you chose to stay with us and commend us so highly even after visiting our neighbors! We welcome the opportunity to welcome you back as part of our family of returning guests to Coco Palm, KoKo Cabana and Saint Lucia.

Warm regards,
Coco Resorts Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coco Palm Resort

Address: Rodney Bay Village, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gros Islet
#4 Romantic Hotel in Gros Islet
#4 Business Hotel in Gros Islet
#4 Spa Hotel in Gros Islet
#5 Top resorts Hotel in Gros Islet
#5 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Coco Palm Resort 3.5*
Official Description (provided by the hotel):
Coco Palm in St. Lucia, an Award-Winning Boutique Hotel with classic Caribbean French Creole décor and modern amenities offers value without compromise.From the moment you arrive you’ll be impressed by our level of personal service and warm hospitality by our Saint Lucian owned and managed Team. Equally impressive are our stylish rooms and suites, and the authentic creole and international cuisine at KoKo Cabana Caribbean Bistro with Trinidadian Chef Richardson's specialty dishes along with newly introduced All Inclusive plan. Coco Beauty Clinic, gym and complimentary Wi-Fi along with being centrally located in the heart of Rodney Bay Village, just steps from the white sand Reduit Beach, shops, bars and casino, have made Coco Palm the preferred choice for business or pleasure and creating a strong repeat guest of Coco Club family and friends. ... more   less 
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Also Known As:
Coco Palm Hotel Gros Islet
Hotel Coco Palm
Coco Palm St Lucia
Coco Palm Resort St. Lucia/Gros Islet

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