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“coco palm st lucia” 5 of 5 stars
Review of Coco Palm Resort

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Coco Palm Resort
3.5 of 5 Resort   |   Rodney Bay Village, Gros Islet, St. Lucia   |  
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Hotel amenities
Ranked #5 of 17 Hotels in Gros Islet
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“coco palm st lucia”
5 of 5 stars Reviewed April 28, 2012

I would thoroughly reccomend staying at this hotel, for the following reasons...all the staff are friendly,polite and helpful, the hotel/rooms are kept very clean and tidy. the hotel is in great location albeit not quite waterfront. I booked this hotel through a travel agent called "holiday please", they were brilliant please use them you won't be disapointed.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,031 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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Trinidad
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2012

We stayed at the hotel for seven days at the beginning of april '12. The service was superb and so was the food at Ti Banane. The Staff at the restaurant/bar were very friendly. i really enjoyed talking to one bartender in particular named Kamla. The room was a bit small and we did have to keep most of our clothes in our suitcases but we were comfortable enough to still have a great time. Our room was in the kreole building so access to the bars/restaurants and mall was made easy. The hotel surroundings were clean and well kept. Overall, its a beautiful resort with a very friendly staff and great service and we would definitely stay there again (maybe not the same room)....we had a grand old time! =P

Room Tip: Rooms in the kreole building are quite small and a bit noisier as its on the main street.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, April 25, 2012
On behalf of Coco Palm Management we wish to thank you for choosing to stay with us for your holiday this month. We appreciate you taking the time to writing a review and kind words for our Team members in both the hotel and restaurant which we will share with them. We do aim to sell our property accurately and such reviews are always helpful. We look forward to welcoming you back to Coco Palm and Saint Lucia.

Sincerely,

Coco Palm Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Fernando, Trinidad
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 23, 2012

So, i literally came from Saint Lucia today with my financee and i am totallly missing it and i live in the Caribbean! From the start of my booking with Coco Palm i experienced what i can call true customer service.The check in was smooth, the Garden View room (room 201), was lovely and comfortable more than i bargained for. The location of Coco Palm is excellent all you have to do is walk through Coco Palm's sister hotel and you're a 5 minute walk away from the malls, restaurants and supermarket. Again Reduit Beach is 5 minutes away! What can get better than that?? If you want to go anywhere the Coco Palm Staff takes excellent care of you, they call a taxi and make arrangements for you. This is a service that made me feel really comfortable as a stranger to the island. So if you decide to stay here make sure and organize your shuttle service as well. For future planning, the taxi fare from George F.L Charles Airport is $25USD. Marina and Peppy will help you to choose any tour of your liking. From my personal interaction with Marina i experienced professionalism and comfort as she helped my fiancee and i choose an all inclusive tour package that we would have enjoyed thoroughly and we did (Carnival II Crew, you were the best, you made the trip worth it!). Again, thank you Marina, you're a gem keep it up! The pool is any non swimmer's dream, it's 4 and 1/2 feet deep and huge! There were only two problems we encountered and that was the Wi-fi and the A/C unit gave some trouble but it was promptly fixed when the problem was brought to their attention. Dillion was the first person we met on arrival and he was friendly and professional. Nicola was our room attendant and she did a great job! Thank you Coco Palm you helped me realize what the meaning of the word vacation is... :).

Room Tip: Gardenview Rooms are nice and quiet, very spacious for two people, didn't have trouble with any...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, April 25, 2012
On behalf of Coco Palm we wish to thank you for choosing Coco Palm for your vacation to Saint Lucia. Posting such a glowing review in such detail we hope will help others to choose the best hotel for their trip to our island. We will be sure to share your kind words with our Team and hope to welcome you back again.

Sincerely,

Coco Palm & Ti Bananne Management
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Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 23, 2012

Good hotel with excellent pool and rooms were very good for the price. Always friendly service from reception staff however same could not be same for the restaurant who were consistently laid back and more concerned with getting you to sign for bills than providing the same level of service as the rest of the hotel staff. A little improvement would get the hotel a full 5 star review.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, April 25, 2012
On behalf of Coco Palm Management we wish to thank you for choosing to stay with us during your recent trip to Saint Lucia. We value such feedback and will be sure to share with our Team members. Your positive feedback on our pool and rooms along with Front Office are most appreciated. Am sorry to hear your views on our restaurant team but be assured we are currently undergoing training and improvements and we will be sure to address your sentiments.

Sincerely,
Coco Palm & Ti Bananne Management
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UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 23, 2012

We have just returned from a 9 day holiday at the Coco Palm.The rooms have 2 comfortable beds and are ideal for a family holiday. The hotel is always kept spotlessly clean and staff are helpful and always available.Whilst not directly on the beach it is only a lazy 10 mins walk away.We travelled with our 6 year old son and felt perfectly safe. We would recommend this hotel to anyone looking for a very chilled holiday.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 21, 2012

I rented aan apartment that did not work out for us and happened across this Hotel the receptionist Petti I believe is her name was so understanding & compassionate. She could accommodate us but the price was a little more than I could comfortably afford seeing that I just lost over $500 on the other place. But she spoke with the management, and we got a suite that was more than I wanted to spend but I could handle it. The Suite was magnificent!!! The bath had an old fashion tub on feet. Deep and inviting! The place was excellently maintained . Great pool, above average food which was a surprise. Do not get the buffet breakfast not worth the piece if your kids eat little like my teens did

Room Tip: We were on the Top floor facing the rear very quiet
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 19, 2012

We stayed at the Coco Palm hotel at the begining of April 2012 with our son whos 7
This is a exellent hotel as its quite small only 4 floors. Our room was huge and well presented and had a huge victorian bath!. The swimming pool is the heart of the hotel next to the bar/restuarant. Staff were very nice and the food was exellent at the hotel although just outside the hotel is a great choice of restuarants along with a modern shopping centre. All the action of the beach was just 5mins walk away. We will be back

Room Tip: Creole rooms are above the main street. Garden view or pool view would be quite.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this review, April 23, 2012
On behalf of Coco Palm and Ti Bananne, we wish to thank you for choosing to stay with us for your family holiday in April. Your glowing report in most appreciated and we value such feedback to help future guests looking to find the right choice for their stay in Saint Lucia. We will be sure to share your kind words with all our Team Members.

Sincerely
Management and Team of Coco Palm & Ti Bananne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coco Palm Resort

Address: Rodney Bay Village, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Gros Islet
#4 Family Hotel in Gros Islet
#4 Romantic Hotel in Gros Islet
#5 Business Hotel in Gros Islet
#5 Top resorts Hotel in Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Coco Palm Resort 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Coco Palm in St. Lucia, an Award-Winning Boutique Hotel with classic Caribbean French Creole décor and modern amenities offers value without compromise.From the moment you arrive you’ll be impressed by our level of personal service and warm hospitality by our Saint Lucian owned and managed Team. Equally impressive are our stylish rooms and suites, and the authentic creole and international cuisine at KoKo Cabana Caribbean Bistro with Trinidadian Chef Richardson's specialty dishes along with newly introduced All Inclusive plan. Coco Beauty Clinic, gym and complimentary Wi-Fi along with being centrally located in the heart of Rodney Bay Village, just steps from the white sand Reduit Beach, shops, bars and casino, have made Coco Palm the preferred choice for business or pleasure and creating a strong repeat guest of Coco Club family and friends. ... more   less 
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Also Known As:
Coco Palm Hotel Gros Islet
Hotel Coco Palm
Coco Palm St Lucia
Coco Palm Resort St. Lucia/Gros Islet

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