Booked the Sandals Grande with high hopes but mixed expectations having visited the island 21 years ago.
Arrived and took the private transfer by road - about an hour and a quarter - and on arrival at the hotel were impressed by the courtesy of the staff. Shown to the standard room - spacious and very clean - and then taken on a tour of the resort by one of the staff (very, very friendly). Despite some building work at the hotel and on the adjacent site, both of which were very well screened from the public areas, the whole complex was clean, tidy and surprisingly un-crowded.
Sandals sells itself as ultra-all-inclusive, and this is true - you don't need to spend a penny (or cent if you're American) on site, everything's included, even the diving. One tip, though: if you order a 'scotch', you'll get the local brand, if you order a ' Johnnie Walker Black', you'll get what you ask for, same with the gins, rums, bourbons etc. The local beer - Pitons - is better than the Heineken. Cocktails at all the bars excellent and well mixed (not too strong!)
All the restaurants on site served excellent and varied food and were very good; handled comments and criticisms in a friendly and constructive way.
On site facilities were very good, especially the diving - dive boat left from an on site mooring at 8.30 each morning even if there were only a couple of divers (all equipment, tanks & light snacks included). Back to the resort by lunchtime every day. Staff and instructors on the boats friendly, knowledgeable and very funny.
Sailing and windsurfing equipment OK, not much variety and harnesses not available for guests, but in good condition and well maintained. The sailing area was huge and well patrolled from a safety point of view. Powered watersports, also included, freely available and not overcrowded. All the W/Skiing, wakeboarding etc started just on the resort beach but was then taken well off site and did not interfere with the sailing or tranquility of the main site.
Spa on site top quality (chargeable extra), as were the gym and aerobics classes etc.
The absolute diamond in the crown of the whole resort are the staff who, without fail, were all courteous, friendly and very helpful (on the last evening, I asked if it was possible to have an option from the evening menu in the beach bar the following day before I left at lunchtime - no problem, they said and organised it for me without further comment). This delightful approach runs from the bar, restaurant and ground staff all the way up to to the top management who are all highly visible, approachable and very receptive to guest comments.
Organised evening entertainment was not intrusive and if guests wanted a quiet, private evening, this was not a problem.
When we visited, a new restaurant on the end of a short pier off the beach was in the process of being comissioned - this will be outstanding if finished as the hotel management plan, with open views over the bay to Gros Islet and Pigeon Point.
Free courtesy busses to the other two Sandals sites with full access to all their facilities but the Grande is the best by a country mile.
The site is 300yds from the main Pigeon Point Jazz Festival venue if you go in May (Jazz on the Square a short taxi ride away), but is not intruisive on the resort itself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.