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“For a fantastic relaxing holiday, sun, exceptional service. This is the place to stay” 5 of 5 stars
Review of Sandals Grande St. Lucian Spa & Beach Resort

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Sandals Grande St. Lucian Spa & Beach Resort
5.0 of 5 Resort (All-Inclusive)   |   Rodney Bay, Gros Islet, St. Lucia   |  
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$305 Spa or Tour Credit!
Ranked #3 of 17 Hotels in Gros Islet
1 review
2 helpful votes 2 helpful votes
“For a fantastic relaxing holiday, sun, exceptional service. This is the place to stay”
5 of 5 stars Reviewed July 7, 2013 via mobile

We opted to have the concierge package. What an excellent decision. Lew and his team were fantastic. Any query we had was dealt with so efficiently and always with a smile. Thank you to all the team for making our holiday so enjoyable. We ate a lot in the Toscanini's restaurant. We would like to thank Ben (shame he supports Liverpool though), Val and the team for looking after us so well. We really enjoyed the food and the service and thank you for making us feel so special. The "Bon Voyage" cake was such a surprise and really appreciated. Julie and Channell in Josephine's, thank you for making us feel so welcome. We enjoyed our chats and the decorating of the cappuccino was certainly different. In the London Pub a big thanks to Kyle who kept the drinks flowing - nice one! And last, but definitely not least to Cindell who kept us supplied with drinks on the beach she may be small in stature but she is a young lady who has a heart of gold.

Overall we had a brilliant holiday all the staff were so friendly and made you feel like royalty. Exceptional location and the trips offered by Pearl and her team were great. If you get the chance you definitely need to do the Island Buggy trip. Greg and Chubby (another Liverpool supporter - shame) were brilliant who ran the tour. If you like driving fast round hair pin bends (of course this would be your choice) then this is definitely the trip for you.

The only thing we found that was lacking was the entertainment in the evening. Although there was some in the Palladium it was not well advertised and started too early in the evening and was in the wrong location.

Thank you to all of you in the Grande who made our holiday one in a million.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,303 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,073)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 6, 2013

If we paid 3 star prices then we would have felt this was worth the money. The resort's main areas are generally clean & have recently been remodelled. The Website details luxury but the reality is sadly not the case. The Beach is also OK but not fully exclusive, cabana's are great if you want to pay even more. The main pool area is looking quite tired. Entertainment on an evening was also scant. Drinks, not that there seemed to be a wide selection (cocktail list anyone?) are served in plastic glasses from the bars, unless you want house wine you have to pay for it & you need to also pay for Wi Fi. Lots of weddings on the beach everyday which were nice to watch. As you probably know there is a 1.5 hr transfer from the main airport - a drink on arrival would have been nice.

We stayed in a Honeymoon Deluxe bedroom. - great size wise, mini bar well stocked & fab sea view. The rooms are really dated, the bathroom was grubby & our air con didn't work which left the bedding feeling damp. We reported it a number of times & the Maintenance Guy said the air con was not working in our entire block.

Most disappointing was the food. The best meal we had was the a la carte breakfast. We ate in all the restaurants. We had seabass in Gordon's and it was frozen fish, why oh why on such a beautiful island with beautiful fresh food in supply? General cuts of meat are poor quality, give the Italian a miss & beware of insects on the breakfast buffet, tried the pizza & the crepes - it could be so much better & so disappointing. Some of the Staff were great & some couldn't care less, very abrupt at times. We had Butler service but didn't really feel the need to use it, never received the drawn bath or realised they would do some ironing for you, more's the pity.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2013

We had such a great time at this resort on our honeymoon! It is 1 of 3 sandals on the island and definitely fit our needs to the fullest! There are activities every day and the beach bar staff is fantastic. Great food.... Especially at Barefoot by the Sea and Toscinis. We traveled between the other resorts, and Halcyon has a wonderful sushi and Hibatchi restaurant at no extra cost! We had a great time!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Mills, New York
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 5, 2013

Had a fabulous time and did not want to leave. My husband and I are big fans of Sandals and will try everyone of their resorts around the Caribbean. This resort was outstanding in all aspects. You are at the end of a peninsula with the Atlantic on one side and the Caribbean Sea on the other. At the end of the road there is a National Park which has the most amazing views of the entire resort from atop an old lookout for Fort Rodney. On a sunny day you can see Martinique which is 25 miles away. These people cannot do enough to make your vacation a memorable one. The food was great and I literally ate every 4 hours. My theory is, everyone has their own expectations of a vacation. Experience it for yourself and don't let bad publicity ruin what could have been a great decision to try someplace new. We would definitely go back again. I personally enjoy the trip from the airport to the resort regardless of the amount of time it takes to get there. You get to see some of the island and start to get a true feel of what their culture and way of life is really about. Always very satisfied! Dennis and Cheryl

Room Tip: Sandals rooms are always very nice and clean. We have never had a problem with any room, actually we...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 4, 2013 via mobile

Nearly a two hour drive from airport to the resort. Room was small and nothing special. We booked a lagoon view room and got a view a of a pool in the backyard. They told us the pool is called the lagoon. We needed room service because of a back injury and told we were not on a room service floor. Two days without towels. Only one dive and one snorkel allowed. Nasty staff . Off property nasty poor people.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 4, 2013

We stayed at SGSL during our first week on the island in one of their beachfront Rondovals. On arrival our butler offered to unpack, checked us in and poured a glass of fizz to settle us in. The rooms are simply stunning with just about everything you could ever need - and if you needed something else a quick call on the butler-mobile and it was sorted in minutes.

We had breakfast in our room every day (well on 1 day we had an issue when the order form blew off the door and was not noticed by the night staff - but that could happen to anyone), and would often enjoy lunch to the pool or beach via the butler.

Our butler woud reserve us chairs on demand and see to our every need. Planning excusrsions and predicting our needs before we needed something.

Food was very good given the size of resort. We ate at Gordons twice, Toscaninis, Barefoot, Josaphines, Bayside and via room service and never had a bad meal. In fact the service, drinks and overall experience was perfect.

If i was being picky my only issue would be the photographers - they are everywhere! I don't think we had a single meal without an interruption from a photographer (yes they would go away if asked, and usually we were happy to oblige, but it is difficult to have an truly romantic meal out when someone keeps interrupting to take a cheesy photo all the time). But hey, it is hard to be disappointed when in paradise.

We would love to go back! Amazing all round!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

This is 1 of 3 Sandals Resorts in St Lucia and by all accounts the BEST. Sandals provides a free shuttle service between the resorts and the bus is always full of other Sandals guests arriving and enjoying this resort more then their own. Sandals encourages all their staff to EXCELL at their jobs and when positions come available they promote from within the Sandals Family of Resorts .The best example of this is Carl Beviere who worked his way up from a chef at the Sandals Toc resort to become GENERAL MANAGER of Sandals Grande. Carl leads by example and all staff share his enthusiasm to make your VACATION SPECIAL in every way. For me it started with the Front Office Manager Sameera Jagroop when I told her we had stayed at other Sandals before but chose this one to celebrate our anniversary. Sameera then arranged the next day to have our room upgraded and chocolates and a fruit tray were there to greet us. She also booked us as their guest for dinner at Gordon on the Pier on our Anniversity Night. Philp who Manages Gordons made our night so special with a champange greeting, fantastic table with a sunset view and amazing dinner prepared by chef Vince .Philip also invited us back on our last night and greeted my wife with a bouquet of flowers and another Fabulous Dinner. Andrew Popo manages a great restaurant called Bayside and every day greats you by name and attends to everything you might need, even if it means running to get it at another restaurant. Both Andrew and Philp work under the direction of Valentine Osolas Director of Food & Beverage who encourages the special attention they give to all guest and follows up to make sure your want for nothing. So congratulations to Carl and his team for making our stay OUTSTANDING. Thanks to all from Anthony & Wendy Whitley

Room Tip: Metion if you are a repeat guest at any other Sandals Resorts
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Grande St. Lucian Spa & Beach Resort, responded to this review, July 6, 2013
Thank you so much for your review of Sandals Grande St. Lucian. Our General Manager and wonderful staff will be so proud to hear your kind comments. We're all so thrilled to read that you had an amazing vacation and that our genuine hospitality made your stay so much better.

We certainly hope to welcome you back very soon for another stay that exceeds your expectations.


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandals Grande St. Lucian Spa & Beach Resort

Address: Rodney Bay, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Gros Islet
#2 Spa Hotel in Gros Islet
#3 Top resorts Hotel in Gros Islet
#3 On the Beach Hotel in Gros Islet
#3 Business Hotel in Gros Islet
#3 Romantic Hotel in Gros Islet
#7 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Grande St. Lucian Spa & Beach Resort 5*
Number of rooms: 301
Official Description (provided by the hotel):
•301 room, 17 acre resort combines historic British & French flavor•Pigeon Island, home to our annual St. Lucia Jazz Festival, combines historic British & French flavor that unfolds at Sandals•Offers exotic island & international culinary temptations at seven dining options •Ocean & beach view accommodations •Caribbean Sea•A lagoon swim-up pool where guests can swim right up to their patio ... more   less 
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Also Known As:
Sandals Grande St. Lucian Spa & Beach Hotel Gros Islet
Sandals Grande St. Lucian Spa And Beach Resort
Sandals Grande St. Lucian Spa & Beach Resort St. Lucia/Gros Islet

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