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“Don't go slow season one restaurant same food everyday the spa is nice service is great there the bar is not the best” 3 of 5 stars
Review of St. Lucian by Rex Resorts

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St. Lucian by Rex Resorts
3.0 of 5 Resort (All-Inclusive)   |   Rodney Bay, Reduit Beach, Gros Islet, St. Lucia   |  
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Ranked #9 of 16 Hotels in Gros Islet
montreal
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't go slow season one restaurant same food everyday the spa is nice service is great there the bar is not the best”
3 of 5 stars Reviewed July 18, 2014

I ask for upgrade they told me the price,i just wanted a better room not the price,for a empty hotel they made us got into one room then get unpack and move us the following day,i guess i should have stayed in the old room,upgrade by the sea had better view of the sea,a bit bigger but not worth it .Rooms need a good renovation ,the royal next door the staff was so much better in every way better trained food service bar ect ,the older staff know there jobs that's all i have to say.I wont return and i won't send any one there .

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank hotmama13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Princes Town, Trinidad
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 16, 2014

best resort in St Lucia the food is great rooms will clean staff friendly and nice really had a great time cant wait to go back again...............................................................................................

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
2 Thank Devon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed July 12, 2014

This is the 5th time we have been to the hotel and have to say that the standards have slipped drasticly, The staff are fantastic as ever, but seem to spend a lot of time listening to guests problems, as you never see any management staff.

The rooms are ok, need a bit of TLC and the cleaning staff are ok. The pool area is not good now that the big pool has closed for renovation, but looking at it the whole area of the old Papillion seems derelict, and locals say that time share units will be built there, so looks like the pool is shut for good.

Ok the big problem is the quality of the food, it was terrible, half the time completely unedible and we had to either go out for food or bring in pizza, this hotel used to be very good, alas the management do not seem to care any more. There is no signs up for lunch menu ie burgers, chips etc, you have to ask if there any thing else if not what you see is what you get, not good, we tended to eat out most lunch times.

This hotel has the potential to be great again if only the management would spend a bit of money on it, but all they seem to do is run it into the ground, will we go again, very doubtful unless the management change the policy of having their heads in the sand while the hotel goes to ruin.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
2 Thank david4153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, July 17, 2014
Dear Valued Guest,

We thank you for taking the time to share your reviews. It is indeed unfortunate that we were unable to exceed your expectations, we do apologize for this as it is our aim to ensure all our guests have a memorable experience with us.

Our management team is always on duty and I was informed that you raised your concerns to our Guest Services Manager about dietary requirements and what extra can be done, she eventually spoke with the Chef in a effort to satisfy your food request, however, it seems that it did not matched your expectations and I will like to apologize for that.

We do hope that you would allow us another opportunity to be of service to you. Please feel free to let us know of your next return and we will be happy to assist in making the necessary arrangements for you.

We remain at your service.

Regards,

Jorge G Dickerson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Gros Islet hotels

Halifax, Canada
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed July 11, 2014

I stayed here for about a week for business. So I didn't partake of any of the "vacation facilities" available at this hotel. This is an all-inclusive resort in Rodney Bay which is a hub of tourist activity in St. Lucia.

I stayed in a beachfront room on the 2nd floor. It should be noted however that these rooms aren't actually on the the beach nor do you have access to the beach from these rooms (unlike the Rex resort in Tobago). If you are on the ground floor your room opens onto a lawn that is fenced off from the beach. If you are on the second or third floors you do get a great view of the beach and of the sea.

The hotel overall may seem a bit run down and dated in that the internal decor (Rooms and lobby) is stereotypically "Caribbean" and therefore lacks the modern feel/look of other newer hotels. The reception/lobby area is welcoming and looks more modern than the rooms. What struck me as astonishing however is the lack of an elevator which is not very wheelchair accessible nor is that practical if one has to carry luggage on 3 floors. With one bellhop you may have to carry your own luggage.

The room is inviting upon entry. (See pics). It had a light atmosphere to it. The ac was not running however that can be excused as it is a hotel policy to turn off everything when the room is not occupied as part of its electricity & environmental conservation drive. There is also a fridge in room for beverages as well as a coffee maker (with initial coffee supplied) and a cable tv. The bathroom was a disappointment as it so tiny. There is a small tub with an overhead shower. There is a safe to store your valuables. It was comforting to know that the safe worked as in other establishments I have visited the safes tend not to be operational.

There are various small shops on the premises which offer a variety of snacks, goods, tours, internet access, souvenirs, etc.

What I liked:
- Rooms are clean and are cleaned daily.

- The fridge is stocked with some refreshments (Beer Coke & Spite) upon arrival.

- The food is nice all meals. The variety of dinner and lunch menus are great. The Saturday beach dinner (to the sound of live steel pan) or Caribbean night with it's live entertainment put a nice spin on dinner in particular.

- The staff members are friendly, very courteous and helpful.

- The safe in the room works.

- There is WiFi throughout the hotel but the signal is weaker in rooms.

- The pool and jacuzzi are clean. Beach/Pool towels are provided. There are also beach chairs provided for your use.

What I didn't like:
- The bed is VERY uncomfortable. The mattress needs a pillow top. You can feel every spring and coil in the mattress making sleep a bit challenging at best.

- The staff while courteous is forgetful. Two examples: I asked for an ironing board and I had to remind the reception twice and still didn't get it till the following day. Or I may have ordered a drink during my meal in the restaurant and I never get it. If staff is that busy then perhaps notepads are needed.

- They don't seem to have spare keys for the room which will be a problem with double occupancy situations.

- The sockets in the room are 220v sockets. Which means for most persons who use 110v needed a transformer or adapter. They didn't have transformers/adapters for all guest rooms. Transformers were therefore at a premium. So charging all your mobile devices are difficult at best is you live in a country that has 110v sockets. I will advise guests to buy an adaptor or two for use.

- There was a charge to use the hotel phone to call a taxi. I believe this should be a courtesy for guests.

Overall.... It is a nice enough resort a 3 star hotel in a 5 star location with room for improvement and can be a great place to stay. I will give it 4 stars out of five taking everything into consideration. If they listen to and implement some of the suggestions by other reviewers on the various hotel review sites like this one it will be a fantastic place to stay and will get top marks. However based on this experience at this establishment I was left with just an "average" feeling.

On a side note the beach is fantastic.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
2 Thank Francis083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, July 17, 2014
Dear valued guest,

Thank you for choosing The St. Lucian by rex resorts for your holiday.

We would like to thank you for taking the time to post your review on the product and services offered at the hotel during your stay.

We indeed appreciate your positive feedback and your comments on what you didn't like of the hotel is noted and we will continue in our efforts to make the necessary improvements.

We look forward to warmly welcome you in the near future.

Kind regards,

Jorge G Dickerson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 25, 2014

Fantastic holiday once again at the resort.

Yes its a 3 star hotel, within a 5 star location. Food and drinks were fab everyday of our stay. The staff were very engaging and made our holiday worthwhile staying at this resort second time round in 4 years.

The resort could do with a fresh lick of paint and a bit of work. The room was great and served its purpose, with air conditioning to cool down the hot days.

will most definitely visit St Lucia again and will for sure book in at this resort on my next visit.

Stayed June 2014, traveled as a couple
Helpful?
6 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, July 17, 2014
Dear Valued guest,

Thank you for taking the time to share your wonderful reviews with us. It was indeed a pleasure to be of service and we hope to welcome you soon again.

Warmest wishes,

Jorge G Dickerson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 16, 2014

I've stayed in this hotel on a number of occasions but standards have dropped considerably, I would NEVER use this hotel again.

We arrived late afternoon, Upon our arrival we allocated a room with a door which wouldn't shut without slamming several times, the same door had to be opened by throwing my entire body weight into it! Not a nice experience for us or other guests!

The hotel rectified this problem by putting us in another room, unfortunately this wasn't much better; the air conditioning unit was broken and the plug in the sink was useless, maintenance was called and did manage to fix both of these problems much to our delight!
My self and my wife unpacked and looked forward to starting our holiday.

We took a stroll around the hotel to check out the facility's it had to offer, the Oriental restaurant was closed till further notice and had been closed for almost two months. Leaving only the mariners restaurant which offered a selection of buffet food at meal times. We were then informed that breakfast would be served at the sister hotel which was situated next door (the royal).

The first thing we noticed was the lack of entertainment that evening, unfortunately this didn't improve much either, with a total of only 4 nights entertainment during our 14 day trip. The hotel lobby bar was closed till further notice the only bar available was at the mariners restaurant which on more than one occasion closed at 10.00pm and was only open longer than this if there were 'enough' guests.

During our stay we stubbled across the hotels tennis courts which were in bad repair; Nets were rotten and the surface was lifted and dappled with weeds. The entire hotel and it's grounds were also non smoking; which we didn't know prior to our visit! As a smoker I was not impressed.

At breakfast one morning we spoke to other hotel guests who were disgusted to have discovered evidence of vermin in their hotel room. They told us how they had been disturbed by scratching in the night and awoke to find nibbled food packaging on the floor under their bed and behind the toilet system.

After six days we were transferred to the sister hotel (the royal) after a heated discussion with the manager about the poor quality of the hotel. This hotel was of a far better quality, the downfall being that it wasn't an all inclusive which meant we had to return to the st lucian for our meals and drinks. This was a lot of hassle.

The meals served at the hotel weren't great either, we couldn't help but notice that food was not fresh, we took matters into our own hands and ventured outside of the hotel for meals. Which was a costly experience we didn't predict as we had booked an all inclusive holiday.

I would not recommend this hotel to anyone and will not be staying their again.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, June 18, 2014
Thank you for choosing The St.Lucian by rex resorts for your holiday and for taking the time to post your review.

After receiving the complains every effort was done to accommodate you but It seem obvious that you were not satisfied with your stay with us and it is unfortunate and we do apologize if you were let down by the product and services we offer.

The comments raised are noted and we will continue in our efforts to improve the product and services we offer.

Thank you for choosing St.Lucian by rex resorts for your holiday and please accept our deepest apologies for any discomfort experienced.

Kind regards,

Jorge G Dickerson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chaguanas, Trinidad
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 13, 2014

My husband and I stayed at St. Lucian by Rex from 4th -8th June and really enjoyed our stay. I was a bit skeptical of this hotel after reading some of the reviews but I decided to go for it anyway since we would be up and about touring the island. We stayed on the ground floor and had access to the garden that led out to the beach. Room was a good size with enough storage.
Firstly, breakfast was EXCELLENT at the sister property The Royals. Breakfast was served daily at The Royals, and it was a great way to start your day. It was a postcard view. I must say that the beach is one of the best on the island. Lunch was O.K. and dinner was nice. Saturday BBQ was great and I could not have enough of their wings. Hats off to the bartender / waiter Lyndee, who was very attentive and gave excellent service.
The only negative was the bed, but sleeping on the comforter gave some relief from the box springs. Some upkeep is needed but was a good stay for the price.

Room Tip: Rooms on the ground floor have greater access.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank misty04062014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, June 18, 2014
Dear Guest,

We truly appreciate your kind compliments and the time you took to share your reviews.

We are delighted that we were able to provide you with quality service that exceeded your expectations.

Your comments concerning the bed has been noted and was addressed thru our Executive housekeeper.

It was a delight to be of service and we look forward to welcoming you soon again at the St. Lucian by Rex Resorts..

Warm wishes,

Jorge G Dickerson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Lucian by Rex Resorts

Address: Rodney Bay, Reduit Beach, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Gros Islet
#6 On the Beach Hotel in Gros Islet
#7 Top resorts Hotel in Gros Islet
Price Range (Based on Average Rates):
Hotel Class:3 star — St. Lucian by Rex Resorts 3*
Number of rooms: 150
Official Description (provided by the hotel):
Fronted by one of the most popular beaches in St Lucia and backed by charismatic Rodney Bay, the St Lucian by Rex Resorts has an unrivalled location on the Caribbean shore of this beautiful island. By day, the focus is on the stunning sandy beach where the glistening Caribbean waters tempt paddlers, swimmers and sporting enthusiasts from their sun-loungers. Enjoy international cuisine at the Mariners Restaurant which affords spectacular views across the sea. After dinner, experience the unique mix of local and cosmopolitan nightlife at a choice of atmospheric bars in Rodney Bay. ... more   less 
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Also Known As:
St. Lucian By Rex Hotel Castries
St Lucian Rex Resorts
Rex St Lucian
St. Lucian By Rex Resorts St. Lucia/Gros Islet

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