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“Charming hotel.” 4 of 5 stars
Review of St. Lucian by Rex Resorts

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St. Lucian by Rex Resorts
3.0 of 5 Resort (All-Inclusive)   |   Rodney Bay, Reduit Beach, Gros Islet, St. Lucia   |  
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Ranked #11 of 16 Hotels in Gros Islet
Budmouth
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“Charming hotel.”
4 of 5 stars Reviewed February 11, 2014

Stayed here with a crowd celebrating a friend's 'special' birthday. She found the place and booked us all in. We were not disappointed!

From our first welcome with a cockttail and hot towels, we were charmed by the staff and the whole atmosphere of the hotel. The beachfront restaurant is the ideal spot to eat, and at every meal there was plenty of choice, including fresh salads and Caribbean dishes. I was particularly impressed at breakfast by the guy at the back of the hall cooking fresh eggs, any way you want them - a feature a lot of much more expensive places could copy, instead of serving rubbery eggs that have been kept warm. Freshly made sandwiches and toasted sandwiches were available at lunchtime, made in front of you with your choice of filling.

Drinks service was occasionally a little slow, but we got around that by ordering two at a time! There was usually only one barman on duty, but he kept an eye on things and knew exactly who was next in line. Maybe if fewer people ordered cocktails, which needed whizzing up in a blender and then the blender being washed, things would move a little more quickly.

Ok, the place looks a little tired, with the odd cracked tile and bit of scuffed paint, but we felt that it added to the charm, being a retro, colonial style hotel. One or two other guests had plumbing and room safe issues, but they seemed to be sorted fairly quickly. The room was always clean, with toiletries replenished daily.

It's right on the beach, or you can sit in the gardens or around the pool. Two or three days a week the cruise ship passengers arrive, and take over the beach a bit, but maybe that's a good day to take a trip out...

It has its own little market, where you can get souvenirs quite cheaply if you barter a bit, or it's only a ten-minute walk into town, where there is a mall with some good shops, and bars and restaurants, also a Waitrose if you're missing English treats... Or get a cab to Rodney Bay Marina - spectacular - or Pigeon Island.

We loved it so much that we are planning to return, next year....

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, February 12, 2014
Thank you for choosing the St.Lucian by Rex Resorts for your holiday and for taking the time to post your review.

It is woderful to hear that you had a great vacation with us and was very pleased with the product and services we provided.

We do hope to have again with us at The St. Lucian by Rex Resorts for your next trip to our beautiful island.

Once agauin, thank you for choosing the St.Lucian by Rex Resort.

Sincerely yours,

Jorge G Dickerson
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 8, 2014

Let me start by explaining that we are beach lovers. Our first big disappointment came when we went on to the beach. Having previously checked out trip adviser reviews, we were expecting an amazing beach. However we were bitterly disappointed. It's not that it's a bad beach, but it certainly isn't anywhere near as good as we were expecting. Although it's long, it's a relatively narrow stretch of sand and in some places (eg at our hotel's main entrance to the beach) it is EXTREMELY narrow. The sand isn't white so you don't get that amazing turquoise sea colour that you can get in other parts of the world, and also it is quite steeply banked down to the water's edge which means that your sunbeds can be on quite a tilt. However, the sea is beautifully clean with hardly any seaweed and the seafloor is pure sand (no shingle or rocks to hurt your feet). However, we hired a car and travelled down the carribean coast as far as the pitons and although we saw some beautifully picturesque beaches (esp Marigot Beach), I would say that Rodney Bay probably is, as we were led to believe, the best beach on the island of St. Lucia.
We were given room 278 which is on the first floor of the main building overlooking the pool and beach. Reviews had made us worried about the quality of the rooms and the building but we were pleasantly surprised.New ,beautifully quiet air conditioning. New flat screen TV. The furniture wasn't new but it was good quality and in pretty good condition. The room itself was very large and with plenty of wardrobe space. The view from the room was simply sensational. We had to call maintenance to explain how to use the electronic safe, change a bulb and unblock the toilet a couple of times. They were exceptionally quick and good. Similarly, reception staff were very helpful. The maid was very efficient. There was painting being carried out in the public areas virtually every day, to spruce things up. Overall we had absolutely no complaints about the hotel, the public areas and the room itself.
We must just make a special mention for Shaba, the happiest and most friendly bell-boy we've ever met, and also for Bernan the manager and chef from the hotel's Oriental Restaurant who was supremely friendly and a true character.....this man will go far!! In general, most of the staff were friendly and helpful although there was a tendency to work in a "relaxed" way rather than rush around frenetically.
The food in the ONLY all inclusive restaurant was generally pretty good although it was quite restricted in diversity. We always found something pleasant to eat but I can imagine that may not be the case for anyone who is a "fussy" eater. The BBQ night which is held on the beach is a superb idea and makes a great night each week. On the "down side" there are a couple of restaurant managers who need further training or to be replaced. We tried our best to make them realise that "CUSTOMER IS KING" and should be treated as such but Veronica in particular seems to struggle with this concept. Also, be prepared to queue to be seated even when there are empty tables available. This could be resolved if the restaurant staff could rush a litle and maybe they need a couple of extra staff to clear tables and re-lay them. The position of the restaurant which lies right on the beach is fantastic and the views are superb.
The bar drinks are fine and the cocktail list is good. Again, be prepared to queue for drinks as there are insufficient bar staff and it would be nice to see them rush around more. Special mention for Johnny and his card tricks....very good!
The cruise ships ALL visit Rodney Bay which sometimes makes the beach overcrowded but it's not normally a problem if you lie at the far end of the hotel's beachfront. The sunbeds could do with some maintenance and some just need to be replaced!!
Finally, you can drink the tap water....no problem! The electricity is exactly the same as UK with the same 3 pin sockets. If you want to hire a car it's no problem AND they drive on the LEFT just like in the UK.

Room Tip: I guess all rooms will have some sort of sea view either facing or side view. We had room 278 on the...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Neots, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2014

Our first time to St Lucia and we loved it, beautiful island with welcoming people.
We enjoyed our stay at the Rex and would recommend it, although it was clean it is ready for up dating.
The staff were friendly and helpful, this really makes a difference to a holiday.
The food in the main restaurant which is right on the beach was OK,the Oriental was better and there are many other good restaurants within walking distance.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, February 10, 2014
Many thanks for choosing The St.Lucian by rex resorts for your holiday and for taking the time to post a review regarding your stay at the hotel.

We are pleased to know that we delivered to your satisfaction on our promise to offer warm and consistent service, good food, clean comfortable rooms and environment.

In reference to your comment tha the hotel is ready to refurb certainly there is a plan in the near future to do the respective repairs to upgrade our facilities.

Once again, thank you for choosing The Rex St.Lucian by rex resorts for your special vacation and we look forward to welcoming you and your family again in the next visit.

Kind regards,

Jorge G Dickerson
General Manager
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midlands
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 7, 2014

Where to start?
Prior to arrival at the hotel we were worried about all the negative reports on Trip Advisor. However at first we were pleasantly surprised. A warm welcome on arrival, greeted with a drink and cold towel. Our room was adequate, it would have benefited from some TLC, but it was clean and on our first day, flowers were scattered on the bed. The sheets were holey and with washed in stains. Housekeeping was a bit erratic, sometimes no towels, sometimes towels but no bath mat, coffee, no coffee etc, but hey, a trip to reception sorted it out every time. The water was always hot for a shower. The view from the balcony was spectacular across the bay.
All the rooms are either ground or first floor. Unfortunately the room we had, although with a great view, had a BIG problem - the noise from the bars, unconnected to the hotel, was unbearable. The bass was so LOUD!!
The food was of good quality, unfortunately this was spoilt by the fact that it was served mostly cold. I must admit that the soup was hot, but nothing else was apart from the eggs at breakfast as they were cooked to order and the toasted sandwiches at lunchtime, for the same reason. On such an island as St Lucia, I was very disappointed with the lack of variety of fruit. Bananas were available at breakfast. Very occasionally, grapefruit and orange were served at breakfast. On the whole the choice was melon, melon or melon with a little pineapple. A little more planning is essential in the restaurant, that the dishes were replenished before the food ran out leaving people standing around waiting.
The restaurant staff were hardworking and eager to please, but there weren’t enough of them as at times they were run off their feet.
The bar was under staffed. There was rarely more than one person serving and this resulted in long queues especially at meal times. I was full of admiration for the way the staff coped under difficult circumstances and always with a smile!
I wonder why prices were put on the menus and cocktail menu when it is an all- inclusive hotel?
The entertainment was good, the steel band and fire dancers in particular. The singer “Friends” was good, but does need a wider repertoire as he performs twice a week singing the same songs in the same order.
I was disappointed with the pool. It is very small and shallow. The day I was going to spend by the pool, no sun beds were available under shade as a number of cruise passengers had taken them. ( You knew they were from the ships by the towels) I was surprised that they were allowed to use the bar and restaurant- (saw them paying by card) I believed they were for the use of the hotel guests.
The beach was beautiful. It is a public beach and quite rightly so. I saw it being cleaned daily, but this did not remove all the dog mess. I did feel sorry for the dogs, but their mess is a serious health hazard, particularly for children and to encourage the animals by feeding them, is, in my opinion, irresponsible. The vendors on the beach could be a pain, but a polite “no thank you” was sufficient. The non motorised water sports were part of the all inclusive, but you had to pay for a lesson on the Hobie before you could take it out.
The days when no cruise ships were in port were wonderful on the beach. It was uncrowded and quiet. Hotel guests were not allowed to use the beds and umbrellas put out for the cruise passengers, but it appeared they were allowed to use those belonging to the hotel. We pointed this out to the man in charge of them and were told that if we wanted a hotel sun bed then we should get up early and reserve them with our towels! Sun umbrellas were at a premium. The one we had was too small to be of much use.
We were amazed that as we checked out we were informed that we had a voluntary tax to pay! This was to be used for staff training. We were not impressed and refused to pay.
Would I stay here again? No.

Room Tip: If you do decide to stay here ask for a first floor room away from the noise.
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, February 8, 2014
Thank you for choosing the St. Lucian by Rex Resorts for your recent stay and for the taking the time to write your review on the resort.

It is regrettable the discomfort experienced with the services during your stay with us. I am dismay to hear of the lack of service in reference to the cold food, no variety of fruits, dishes not replenished on time and under staffed in some areas as this is NOT the type of service that we expect to offer to our guests.. I will like to apologize for not delivering on our promise of good service and I assure you that this has been addressed accordingly.

The issues with the cruise ship passengers they can use our Bar and Restaurant at a selling price for them and outside clients hence the reason that our menus has prices included in our All Inclusive resort environment.

The comments related to the man at the water sport is being dealt with as his comments were totally inappropriate as the cruise passengers are not entitled to use the resort beach lounges. The Lounges may be similar in color but the Resort lounges has their logo on them and they are for the Resort guests.

The information about tax on check out is that during check in there is a letter that is given to all passengers of the Resort from the Saint Lucia Hotel & Tourism Association (SLHTA) who created The Tourism Enhancement Fund to allow the SLHTA to play an integral part in the sustainable development of our destination by providing different programs that will enable the island’s presence in an ever more competitive international tourism marketplace. This tax is NOT an obligation for guest to contribute and we will like to apologize for the fact that the right explanation was not given to you on front in detail about his purpose.

Despite the discomfort experienced, I will like to thank you for acknowledging the efforts in our FO and Housekeeping Department.

Once again, mi sincere apologies for the discomfort experienced and thank you for choosing The St. Lucian by Rex Resorts for your holiday stay. I do hope that you will reconsider and will permit us the opportunity to offer our services to you in the future.

Sincerely yours,

Jorge G Dickerson
General Manager
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colchester essex
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 6, 2014 via mobile

Third stay at Rex arrived on New Years Eve. Not a warm welcome by any means - it took nearly 45 minutes to get in the room.

I booked a beachfront room which was well situated on the idyllic Rodney Bay.

The first night the room flooded badly and continued to do so for the next 5 days. I would mention this to reception at least a further 10 times before they fixed it.

The room had previously been flooded by the sea and the wicker furniture was rotten at the bottom.

I was very badly bitten while sleeping in the rooms bed to the extent that after the third night I slept on top of it

The food was ok but as the hotels price reflects choice is small - still no complaints about breakfast which was very good. The restaurant manager was so rude she was almost comical .

The hotel situated the only bar far away from the room . There is only one bar man serving beer in tiny plastic cups - your better off going to the supermarket and buying your own ( fridges in the room)

Cockroaches are not uncommon in any beachfront room but they were regulars in my room.

Despite all of this I have always enjoyed the hotel and the fantastic beach. St Lucians are happy friendly people and anyway you spend most of the time on the beach

Special mention must go to the Reception - I have been to many hotels around the world but the award for the most surly, frosty and unhelpful staff must go to this hotel. They seldom wanted to help and often did nt. I also witnessed them antagonising an American guest and then laughing after he stomped off in frustration

The beach was choc a block on cruise ship days - the hotel cram 100s of beds on the beach outside the hotel . Strangely they supply a bar there but not for hotel residents.

All in all quite disappointing. Whilst this hotel is on the budget end of the Caribbean I was stilling paying £200 a night and from previous visits I know they can do better

I won't be returning to this hotel - a shame because the location is hard to beat but with service like this your better off elsewhere

Stayed December 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, February 7, 2014
Dear Valued guest,

Thank you by staying with us at the St. Lucian by Rex Resort during New Years Eve.
We will like to apologize for all the inconveniences you encountered while staying at tour Resort.
Rest assured that we took very seriously your comments and had addressed each one of them with our Management team.
It will be a pleasure if we can have you back at our Resort in your next visit to St.Lucia by given us the opportunity to regain the trust that you may had lost in us and the product we deliver to our guest.


Sincerely yours,

Jorge G Dickerson
General Manager
St.Lucian By Rex Resort
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England
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2014 via mobile

Just returned from a 2 week trip (our 3rd visit to the hotel) and would comment as follows. The hotel staff make the holiday - they are genuinely very welcoming and friendly. A special mention goes out to the very hard working chamber maids, bar and restaurant staffs whose hard work was always undertaken with a smile. My only grumble would be the lack, at times, of bar staff leading to a bit of a wait to get served.
The hotel is right on the most beautiful beach on the island and all rooms seem to have a least a glimpse of the sea. The hotel could do with a bit of TLC but when we were there it was evident that some remedial works we're being undertaken. The management seem to be making an effort to vary the dining choices with the introduction of a weekly beach BBQ and other themed dining evenings. The optional restaurant, the 'Oriental' had only just reopened a few weeks before our arrival following a long closure. The new chef has developed a fantastic menu which provided an excellent alternative evening dining option (we ate there 3 times). He and his staff were very attentive and ensured a perfect evening was had by all diners. We also dined at the 'Chic' located at the Royal hotel next door. Here the service, atmosphere and food were extremely good. No discount is offered at this restaurant (unlike the Oriental) for all inclusive guests, but for special occasions, or just a treat for that special person in your life, it is well worth the money.
As for value for money you cannot go wrong at this hotel. If you want instant service and a sterile atmosphere, do not come here, however, if you want a warm and friendly service, good food and drinks and the best location on the island, then this is the place. Will we be back again - an unreserved yes!

Stayed January 2014, traveled as a couple
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Rexmanager2014, General Manager at St. Lucian by Rex Resorts, responded to this review, February 12, 2014
It was wonderful to have had you visit us for a third time and to know that your visit created such a very good impression that you had to return and chose to stay with us.

Thank you for acknowledging our efforts and service from the staff especially our new chef who is definitely working on making some positive changes to the selection at our Oriental Restaurant. We had also implemented a BBQ service at beach every Saturday also a Caribbean night buffet dinner service on Wednesday with live entertainment (both if weather conditions permit) where we had received positive feedback on the service provided.

The concern about the bar staff being slow is something that we had started to monitor by supervising on a daily bassis in order to minimize the complains that we had in this location.

Once again, thank you and we look forward to welcoming you on your next visit.

Kind regards,

Jorg G Dickerson
General Manager
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Stafford
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 4, 2014

I had read the poor reviews for this hotel so it was with some trepidation that I checked in. I had asked for an upstairs room but the emails to the hotel had bounced back. They had changed the Email address but not updated the web site. The receptionist did not say she hadn’t any upstairs rooms and gave us the keys for a ground floor room. I returned to reception and it was only then that the receptionist said she only had rooms downstairs. I asked to see a manager who agreed to move us to an upstairs room 3 days later when one became available.

The room was clean and adequate, the air conditioning efficient, the house keeping erratic with no towels being left some days, no coffee for the coffee maker other days etc. The phone in the room did not work.

The noise from the clubs in Rodney Bay which are only a few metres away is terrible. The base thumping vibrating the room, this goes on until around 5.0 am on Friday, Saturday and Sunday mornings.

The entertainment in the hotel was reasonable but the Friends singer uses the same backing track twice a week, by the 4th time you know exactly what song is coming next.

The beach would fail any European test with stray dogs and cats, encouraged by hotel guests throwing food onto the beach for them, there were also down and outs sleeping rough on the hotel sunbeds.

The pool is very small and only waist deep.

The hotel is not properly staffed: one person on the bar is not enough. A few people requiring cocktails causes a backlog and a 20 minute wait for a drink was common. The restaurant staff are expected to do too much, collecting plates, getting drinks for a number of tables. They all work very hard but the hotel expects too much from them.

The food was cold even when a new tray of food was put out. The food tasted like it had been cooked several hours earlier – not even warm. I looked forward to the barbecue-hot food I thought but the chef poured cold water over the meat and then put it on the plate, perhaps this was to maintain consistency! You could get a fresh omelette for breakfast and a toasted sandwich at lunch time which were hot but dinner was cold. The salad was very limited and the fresh fruit was Melon, 3 different types. The fruit salad at lunch time did have the occasional piece of pineapple. Banana were available at breakfast.

The hotel staff are very pleasant except for those on the beach who are rude and make it clear that if they had their way only Cruise Ship passengers would be allowed. They try and squeeze the hotel guests into a narrow area so the cruise passengers have plenty of space. They told me to put a towel on a sunbed before breakfast to be sure of getting one. The cruise passengers take the hotel sunbeds both on the beach and around the hotel, this is evident from the towels they are using showing the cruise line they are with. If they use the designated sunbeds they have to pay, use the hotel branded ones and they do not and hotel staff are not interested. If you are going out for half a day you are forced to put a towel on a sunbed in the morning or you will not get one when you return.

I asked reception for an umbrella and was told they had none, come back tomorrow. I said there were a number on the beach that were not being used. I could not use them in case cruise passengers wanted them. Receptions job seems to be to fob you off- this occurred repeatedly. I spoke to the manager about the umbrellas and he sent a small inadequate one to the room that afternoon. You are made to feel a second class customer for staying at the hotel. The cruise passengers have access to the all-inclusive bar as well as the pay bar and to the restaurant for lunch which does cause long waits for hotel guests.

Security is a joke! Reps from other hotels tell people to go through the hotel to get to the beach. The wall between the beach and hotel is so low you can step over it, hotel guests had to do this to put towels on the beach. Eventually the small gate broke so it was left open. There is an open beach entrance which has a “century box” for the security guard but this is often empty and a security man walking round every hour is inadequate. At least one room was broken into during our stay. Cruise Ship passengers can go anywhere in the hotel so there is no control over who is in the hotel grounds.

When we checked out we were presented with a bill I asked what we had had that was chargeable and was told it was a tax for staff training, now staff training is to my mind an overhead on the business. I was referred to a letter I had been given on arrival, problem was the letter was in French. I refused to pay as I had been told by the tour operator that my payment to them covered all costs and taxes.

There is an element of you get what you pay for.

Room Tip: Go For The North End away from Clubs in Rodney Bay
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Lucian by Rex Resorts

Address: Rodney Bay, Reduit Beach, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Gros Islet
#7 Spa Hotel in Gros Islet
#8 Top resorts Hotel in Gros Islet
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — St. Lucian by Rex Resorts 3*
Reservation Options:
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Also Known As:
St. Lucian By Rex Hotel Castries
St Lucian Rex Resorts
Rex St Lucian
St. Lucian By Rex Resorts St. Lucia/Gros Islet

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