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“Satisfied experience” 4 of 5 stars
Review of Bay Gardens Hotel

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Bay Gardens Hotel
3.0 of 5 Hotel   |   Rodney Bay Village, Gros Islet 1892, St. Lucia   |  
Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #8 of 17 Hotels in Gros Islet
Castries, St. Lucia
1 review
1 helpful vote 1 helpful vote
“Satisfied experience”
4 of 5 stars Reviewed July 20, 2014 via mobile

I must say after a horrible birthday experience. Bay gaderns really out did themselves to ensure I had the most wonderful stay.it was definitely worth while.I am satisfied with yet another experience and I look foward to visiting again.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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489 reviews from our community

Traveler rating
    188
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    70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2014

Love the welcome . Once you get a hang of the layout it's a very welcoming place.

The staff were excellent hosts especially the female staff ......very beautiful, friendly and helpful. They are always smiling even when someone pissed them off

Room Tip: If you are with family it's better to choose one with a full kitchen ......worth every penny
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review, July 18, 2014
Thank you for your very kind comments, I will be sure to pass it on to our staff and I am sure they will be very proud of their efforts.

We hope that you can visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turks and Caicos
1 review
4 of 5 stars Reviewed July 15, 2014

The hotel was beyond what I expected especially since I had looked at some of the previous reviews.The staff were very friendly and professional. Kudos to Bartenders- Patrick and Yohan (Inn) and Lex (at the resort). Front Office girls were great especially the ladies that worked the afternoon July 6, 2014 I checked. I remember Ester is the name of one can't recall the name of the other.



Will definitely return.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
4 of 5 stars Reviewed July 15, 2014

Even if I had to delete two nights of my trip due to professional reasons, the hotel service always tried to find a solution to RESOLVE the problem.

An other good point was the possibility to use the other bay gardens hotel's beach, it's 20 min walk from the hotel : the beach is clean and bay gardens hotel clients can use the other bay garden (just in front of the beach) pool.

The only thing I can reproach is the hotel was quiet far from the center town and we had to take a taxi.
From my point of view it's a good place for families and people who only want to stay at the beach or doing shopping, but not for travellers who are looking for activities in the island due to the obligation to take a taxi.

Thanks.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review, July 18, 2014
Thank you for taking the time to review our hotel, your comments are greatly valued.

I am glad that you got the expected assistance from our staff members. We are located in one of the best areas for restaurants, bars, beaches and shopping but we are about 15-20 mins drive from the main business area. We do offer great discounts on car rentals as an alternative to a taxi, and that can be an option to save some of the expenses.

We hope that you can join us again and we get the opportunity to welcome you back, this time for a longer trip.
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Paris, France
1 review
5 of 5 stars Reviewed July 13, 2014

For my second time at Bay gradens it's always a pleasure. I always feel good and at home. The food is good and healthy. For a short break, that's the place to go with your lover.It's not far from the beach and right next to Bay walk shopping center and various restaurants.

Room Tip: Superior rooms are better
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berwick, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 9, 2014

Always consider this hotel. You also can use the facilities at their beach resort down the road.
All is with in walking distance to area restaurants, shopping and beach. you will not be disappointed. Always taxi service available to in town excursions and more. Also parking area for guests who choose rental car options, which i recommend highly.

Room Tip: Front rooms around pool area are very nice and convenient
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 1, 2014

Great staff team, brilliant location as next to Rodney Bay and free shuttle (also within walking distance) to sister flagship hotel on the beach (Bay Gardens Beach Resort) so you have the best of both worlds at a great price. Rooms slightly rustic but adds to the charm (remember this hotel is a lower star rating than Bay Gardens Beach Resort which is fabulous but reflected in price you pay if you stay there instead of having access). Facilities in self catering suites very good. Smaller rooms still spacious with usual facilities. We stay on a B&B basis and the breakfasts are wonderful with huge choice to suit all. Other food ordered on both sites at times and again of a high standard at reasonable prices. Huge comfortable beds. Great cocktails. Well tended pools and gardens. Only thing which could be improved upon is better showers but this is not 5 star and is more than adequate. Thanks to all the staff once again. We will be back again soon.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review, July 3, 2014
Thank you for taking the time to review our property, your comments are very much appreciated and valued.

Our number one priority is guest comfort and happiness and I am glad that you got to experience just that. We have taken into consideration your comment about the showers and are currently investigating what we can do to improve.

We would love to welcome you back soon in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gros Islet
#6 Business Hotel in Gros Islet
#7 Romantic Hotel in Gros Islet
#8 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
A great choice for those seeking a small, intimate and centrally located base - Personalised service will ensure guests capture the unique cultural and tropical flavour of St Lucia. Situated on the south side of Rodney Bay marina and within walking distance of the well known Reduit Beach, nearby shops, bars and restaurants. ... more   less 
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

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