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“Best deal in Caribbean” 5 of 5 stars
Review of Bay Gardens Hotel

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Bay Gardens Hotel
3.0 of 5 Hotel   |   Rodney Bay Village, Gros Islet 1892, St. Lucia   |  
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Ranked #8 of 16 hotels in Gros Islet
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Best deal in Caribbean”
5 of 5 stars Reviewed March 24, 2013

We stayed at Bay Gardens on a tip from our friends at Beachside Holiday Tours.What a great call. The staff are all very friendly and helpfull. The rooms very clean and the grounds of the hotel are very well maintained. The hotel is close to the beach and shopping. We will definatly be staying here again..Thanks for a grest visit

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
And thank you for leaving such positive feedback. You’re always welcome to visit us again!
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364 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
london
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 23, 2013

We stayed at bay gardens hotel for ten nights and found found the whole experience too be very good , the hotel is located in rodney bay around a 15min walk to the beech , you can use the chairs and beech at bay gardens beech resort free of charge and the hotel offers a free shuttle bus to and from each resort , the rooms are of a very good standard , we stayed in a executive suite , which was very big as was the bed , nice big bathroom , fridge and tea and coffee making facilities , the food and drinks were priced ok , a little above the bars and restaurants close to the hotel but this is to be expected , the main thing which will make us return to this hotel is the staff , from the cleaners too the bar and waiting staff through to the management where excellent , nothing was too much trouble for them and as i work in catering and hospitality i found the standard to be very good , keep up the good work and we look forward to staying with you again in the near future.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
We will definitely keep up the good work. Thank you for this very kind review; we looking forward to your next visit.
See you soon!
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Norwich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 19, 2013

From the airport it was roughly 90 minutes. The hotel on first impression's was clean and tidy. The reception staff were polite and courteous and always replied sir or madam with a smile.

The rooms were functional and simple and housekeeping was done on a daily basis to a high standard. There is a swimming pool by the bar, one 5' and smaller 2' in depth. The pool bar was okay for a quick drink if you were going out on a night to try different locsl food. The staff at the bar were "sweet and sour" at times they would be on their mobile phones and providing service was a chore to them.

The hotel food had its own menu showing local delicacies and was charged at ECD 55 - 60

There is a tour desk and certified taxi rank at the hotel and all vehicles were clean and well maintained.

If you wished, you could use the beach facilities at the Bay Gardens resort further down Gros Islet. Bay gardens hotel provided a free transfer to the resort on the half hour every hour from 09.30 to 18.30 except at 17.30 when it was needed for staff transfers.

Around the corner facilities were in abundance. A large shopping center for by the car park, Chemist, KFC, Burger King, Churches Chicken,Post office, Barber and hairdresser on the second floor.

There is a large air conditioned mall with lots to offer.



In short we were on a budget holiday. The hotel suitef our needs and would return. Hope this helps =-)


  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
Thank you for choosing to stay with us; we’re happy that we were able to meet your needs. It is very unfortunate to see that some of our team members were not meeting our expected standards. We will without doubt ensure that this is not repeated.
We look forward to welcoming you back!
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Roskilde, Denmark
Top Contributor
56 reviews 56 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 17, 2013

Attending a four day conference, I stayed for five nights at the Bay Gardens Hotel. Since I wasn't relaxing on holiday, the distance to the beach (around 20 minutes by foot) and the lack of a large pool didn't bother me. In fact I thought the hotel is well located, close to stores and a range of restaurants. During the conference we ate many meals at the hotel and the food provided was excellent. On the last evening of my stay there was a rum party with musical entertainment introduced by the manager, who also introduced all the guests and gave us each a big hug! It is worth noting that the rooms are well equipped with comfortable bed, working table, coffee machine, etc. Finally, in addition to the friendly manager, most of the staff were helpful and smiling. In short, I appreciated the colourful style of the Bay Gardens, which I can recommend.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
Thank you for leaving this review and personal recommendation. We run an hourly shuttle service between the Bay Gardens Beach Resort and the Bay Gardens Hotel, this would have eliminated the walking you did during your stay.
We hope to welcome you back in the future!
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Southampton, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

We have stayed at this hotel many many times and continue to go back. The staff are so helpful and friendly, they do everything they can to make your stay as good as it possibly can be.
The manager. Miss Patrick, Is lovely, She is so good at her job the hotel runs like clockwork..
We feel like family and are treated as such. Emilie also goes out of her way to make sure you have everything you need in your room, Going out of her way to make you comfortable. The courtesy bus to the beach resort makes it easy to have a day at the partner hotel, Bay Gardens Beach Resort, which is right on the beach...
All in all, A fantastic place to stay. We shall continue to go there and would recommend it to everyone.
Thank you Miss Patrick, see you in November. :-)

Room Tip: All rooms are good as far as we have experienced.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
And we look forward to seeing you again in November too! You are part of our family, so it’s our pleasure to ensure that everything is just as you need it when you stay with us. Thank you for another great recommendation; we truly appreciate it.
See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2013

My first trip to Saint Lucia was for a business trip and I cannot complain about the great hotel that was suggested to us. The location is great: just 10 min walk from the beach, super close to a mall and several delicious restaurants and to a supermarket. The staff was super friendly and always willing to help. Not to mention you get a lot for the price we got. I was given a suite with a fully equipped kitchen (even though I didn't use it), a nice living and dining room and a nice king size bed. Breakfast was included and the pools were very inviting (even though I could not indulge in those). Just some suggestions: the air conditioning need better maintenance and cleaning and the refrigerator (one of the only equipments in the kitchen I used) was not working very well. But nothing that could ruin the trip at all! Strongly recommend it! :)

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
We’re very thankful for your recommendation and delighted that you enjoyed your stay (even though it was mainly business). We have noted your recommendations and will certainly continue to ensure that our rooms and their amenities do not fall below our standards.
We hope that you will choose to stay with us when vacation time comes around.
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Middlesex
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 11, 2013

Good value hotel, roughly 3 stars in UK level. We were upgraded to a Croton Suite (Bedroom and Bathroom, large kitchen/diner and sitting room with small patio), which was very spacious and well equipped (save for a puzzling absence of forks from the kitchen…). The rooms were clean and well decorated, though some fittings were a little tired and in need of attention (silly things like cupboard doors not aligned, remote controls on TVs and AirCon not working). Two nice pools (rather shallow) and beautifully maintained gardens. Hotel seemed very quiet during the week, but quite busy at weekends when there were several weddings taking place. Staff were very friendly and helpful. Part of a group with the Bay Gardens Beach Resort, whose facilities you can use (apart from, for some reason, the pool), with a half-hourly shuttle bus between them. Many restaurants within 5 or 10 minute walk, and two supermarkets and a shopping mall just 5 minutes walk away, so room-only was a good deal.

Room Tip: Croton Suites roomy, and away from the bar or pools, so very quiet.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, April 1, 2013
Our location is indeed a great asset. Thank you for your feedback, we are certainly looking into sorting out all of the small issues you mentioned here.
One minor correction, the shuttle between properties runs on an hourly basis, not every half hour. In addition to the room only rates, we’ve also got great breakfast and all inclusive options available.
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Additional Information about Bay Gardens Hotel

Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St Lucia
Bay Gardens Hotel St. Lucia/Gros Islet
Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Gros Islet
#8 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bay Gardens Hotel 3*
Official Description (provided by the hotel):
A great choice for those seeking a small, intimate and centrally located base - Personalised service will ensure guests capture the unique cultural and tropical flavour of St Lucia. Situated on the south side of Rodney Bay marina and within walking distance of the well known Reduit Beach, nearby shops, bars and restaurants. ... more   less 
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