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“Exceptional Value” 4 of 5 stars
Review of Bay Gardens Hotel

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Bay Gardens Hotel
3.0 of 5 Hotel   |   Rodney Bay Village, Gros Islet 1892, St. Lucia   |  
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Hotel amenities
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Summer Savings - 43%
Ranked #8 of 17 Hotels in Gros Islet
Certificate of Excellence
GreenLeadersPlatinum level
Calgary, Canada
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Exceptional Value”
4 of 5 stars Reviewed February 13, 2013

My cousin (who lives in England) and I stayed at the Bay Gardens Hotel from January 21 to February 1. We booked directly with the hotel. At first, I was going to travel solo so I had simply booked a standard room. When my cousin decided to join me I asked to be upgraded to a superior room with two queen beds. Well, something went wrong and on check-in we got a standard room with a king bed. After some time to sort this little matter out we did get what I had asked for and the hotel was good enough to waive the additional charges due to the mix-up and inconvenience so we did not have to pay for the upgrade. I was very impressed.

The place is spotless. All staff wore name tags and I did not hesitate to call them by name. They appreciated it and were most friendly. Hats off to Tekla and Melissa who were exceptional in the dining room and to Deborah, our maid, who stocked us with additional towels and coffee for our coffee maker without us even having to ask. There was no smoking allowed even at the bar, which really impressed us. Internet access is free. There is a taxi service right in the hotel if you need it. There is a shuttle to their sister property, the Bay Gardens Beach Resort, but we did not use it as we preferred to walk. We had the use of all the facilities at the Resort. There are many fantastic restaurants within walking distance, which I shall review. The public bus stops right outside the door - no need to take a taxi to the Castries market as it is the end of the line for the bus. Fare is only EC$2.25 each way so it beats US$20 for a taxi.

If you are looking for a departure from the all-inclusives and you really want to experience the town and its people I can think of no better place than this. The only reason I did not rate it a 5 is because I simply cannot rate it the same as a high end property. However, if Trip Advisor had a spot for a 4 1/2 star rating I would have given it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, February 18, 2013
We’re definitely pleased that we were able to sort out the mix-up, because the goal is for you to enjoy a hassle free vacation. We’ll be sure to pass on your thanks to the team members you highlighted and all the others who work hard behind the scenes to ensure that our guests leave 100% satisfied. Thank you for staying with us and we hope to see you again.
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622 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Montreal
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 11, 2013

We stayed at the Bay Garden Hotel from the 3rd to the 10th of February. From the moment we arrived, we knew we stumbled across a very special hotel. We had done research previous to our departure and had chosen a "junior suite" instead of a regular room. We were not disappointed. For a small additional charge we had a kitchenette and sitting area. The kitchenette was fully equipped. The staff was always helpful and friendly. More importantly than that, all the people of St. Lucia we met in our trip, were all so refined, friendly and genuinely very nice people.

The access to the Bay Garden Resort on the beach was the BIG advantage to this hotel. We liked being in town, (near the Mall, but more importantly the grocery store). The Hotel is well located to do trips by bus (The 1A!) and easy to walk or take a shuttle to the beach.

The only points I have where I think the hotel could improve is the washrooms and shuttle bus.
The washrooms could eventualy use a renovation, although they were adequate. The shuttle bus could run more often to be more convenient. Once an hour didn't feel very convenient.

We will never forget our "baby-moon" in St. Lucia. We had such a wonderful time and the BGH and the people of St. Lucia were the main reason that we had such a amazing time.

Thanks again,

G + V

Room Tip: Choose a room in one of the buildings near the secondary pool.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, February 18, 2013
Thank you for staying with us. The ‘baby-moon’ is always a special getaway and we’re very happy that we’ve been able to make it memorable for you. We appreciate your feedback and will definitely consider them moving forward.
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London, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed February 7, 2013

A place full of first class attention and clean tidy rooms ,good customer service by the staffs ,the food is full of varieties to pick from ,they offer a superb night life for everyone.The staffs are always polite and ready to help,the hotel is clean and tidy the entertainment is unique and the services are first class.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, February 18, 2013
We always ensure that our guests are kept happy and get the level of service they deserve. Thank you for taking the time out to leave this review; it is truly appreciated.
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London, England, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed February 7, 2013

We went for our wedding anniversary trip to St Lucia and we stayed in Bay Gardens Hotel which was very pleasant and friendly, food was amazing . I would like to say big thank you to Mrs Patrick ( general manager) , Melissa ( head of catering) - you ladies made our stay special with your smiles and caring.
Hotel is located in very good location-all the shops and public transport are just around the corner.
Hotel has 3 pools-one Jacuzzi pool, deep pool 5' and shallow pool 2'

Tuesdays there is Karaoke night
Thursdays -Punch pool party

Room Tip: all of the rooms are nice. We had a pool view room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, February 18, 2013
Congratulations again on celebrating your anniversary! Thank you for choosing us to celebrate this special time. We hope to see you again in the future.
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Alfreton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 6, 2013

I've stayed at the Bay Gardens Hotel in St Lucia for 5 consecutive years now. Nothing else will do! You need to stay at one or two ropey hotels (and I've stayed at a few...) to realise how brilliant the Bay Gardens is. Not part of a chain, attention to every detail is perfect - even down to the provision of face flannels - a small thing, but SO welcome. The staff are superb, friendly, efficient, welcoming. I cannot recommend this hotel too highly.

Room Tip: Go for a room at the back.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, February 7, 2013
You’re definitely part of our Bay Gardens family. It’s been great having you as our guest over the past five years and we look forward to seeing you for many years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stayed at Bay Gardens Hotel from Jan 27 to Feb 3 2013. Very satisfied with the hotel. The staff was friendly and helpful. The room was well maintained and very clean. All that we asked for (bowls, spoons, cups, glasses, extra blanket) we received quickly. The "mother" resort was not far away and was right on the beach. It was also maintained at a very high level. You cannot go wrong with this hotel.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, February 7, 2013
We’re very happy that you left satisfied. Thank you for staying with us and allowing us and taking the time out to leave this review. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancashire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 4, 2013

We stayed at this hotel for 3 weeks in January and it was a great base to get out and about. The room was beautifully cleaned every day with fresh beach towels always available. We had 2 large beds in the room, a fridge for drinks and snacks, good shower and air con and a terrace overlooking the pool.
It's in a good location, just off the main road ( no noise from traffic in our room 105) and handy for buses, taxis, supermarkets, shops and restaurants. The area was very safe day and night. It's 10 minutes walk to Reduit Beach which you can then walk along to get to Bay Gardens Beach Resort or 15 minutes walk down the main street. The hotel also offers an hourly courtesy bus service between the hotels. The beach resort is lovely with plenty of sunbeds and ample shade .The staff were all friendly and helpful with any queries we had. The grounds and gardens were immaculate. We wouldn't hesitate to return.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gros Islet
#8 Romantic Hotel in Gros Islet
#8 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
A great choice for those seeking a small, intimate and centrally located base - Personalised service will ensure guests capture the unique cultural and tropical flavour of St Lucia. Situated on the south side of Rodney Bay marina and within walking distance of the well known Reduit Beach, nearby shops, bars and restaurants. ... more   less 
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

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