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“Nice staff, near local facilities, safe.” 4 of 5 stars
Review of Bay Gardens Hotel

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Bay Gardens Hotel
3.0 of 5 Hotel   |   Rodney Bay Village, Gros Islet 1892, St. Lucia   |  
Hotel website
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Hotel amenities
Offers & Announcements
30% off room rate
Ranked #8 of 17 Hotels in Gros Islet
Certificate of Excellence 2014
Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
“Nice staff, near local facilities, safe.”
4 of 5 stars Reviewed November 15, 2012

I stayed at this hotel for business, which always feels a little awkward in what feels very much more to be a holiday and honeymoon venue. Unlike other reviewers, I found the free wifi connectivity very fast and stable. The breakfast was good and the room a very good size. If you have work to do in your room or just prefer it quieter, be careful to request a room a long way from the bar - I found the bar rather too noisy in the evening for my preference (and I also got a hint of "attitude" when I corrected a bill that had two beers on it when I'd only had one, though the staff generally were great). The rooms feel just a little dated, but get the basics right. The gardens and pools are nicely maintained. I would stay there again.

Room Tip: If you want a party atmosphere, request a room near the bar. If you like it quiet, request a room no...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, November 19, 2012
Thank you for staying with us. We try our best to make the hotel suitable for all of our guests. You experienced our upgraded wifi during your stay – we’ve been working on making it faster and more reliable. We’re also working on adding modern touches elsewhere.
We look forward to seeing you again.
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546 reviews from our community

Traveler rating
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    75
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Trinidad
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2012

My husband and I arrived at the Inn on 1st Oct 2012 for our honeymoon, the check inn was swift, the staff was extremely hospitable, the rooms were cosy and private. Room service was prompt and efficient, the free shuttle service to the Resort was timely and the beach is beautiful. Every member of staff we met was EXTREMELY courteous, offering EXCELLENT customer service, something we've never experienced. The Hotel is just across the road offering yummy meals and even curtailed their menu to satisfy us. The malls, Domino's, Church's Chicken, Burger King, KFC etc is literally a 3/5 min walk from the Inn & Hotel. It was a very clean, safe and relaxed holiday close to everything we needed. The staff can also organize tours etc so yr days can be well planned out. Great stay and for a reasonable price. Thank you!!

Room Tip: Rooms on the first floor are pretty quiet and tranquil, it'll encourage you to sleep in.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, November 19, 2012
Congratulations on your wedding!
We truly enjoy a great location and the close proximity to everything Rodney Bay has to offer is always a plus for our guests. We hope to welcome you back in the future!
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Brighton, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed for a week on a room only basis 2012. Standard of housekeeping excellent, friendly and positive staff, great location in centre of Rodney Bay. Free shuttle bus to sister hotel on the beach which is also fabulous (though more pricey to stay at due to prominent location). Spacious room, upkeep of hotel and grounds good. Would recommend to anyone on a budget.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, November 13, 2012
Thank you for this great review and for your recommendation; we truly appreciate it. Hopefully, you will visit us again in the future.
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Kingston, Jamaica
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 4, 2012

The Bay Gardens Hotel is located on the main highway to the city. Its just beside its sister the Bay Gardens Inn, (across the road) and the Rodney Bay mall (2 minutes walk). The mall has food and shops! The hotel is very small and offers little space for major recreation, the pictures online are very deceptive as the pool is nowhere near as big as it looks in the pictures so don't get your hopes up about a large pool (it looked a little dingy as well). I got a great rate the time i stayed there that included breakfast! This option is great; you get a buffet style breakfast with the option of ordering directly from the kitchen and the breakfast was always good! It was easy to catch a bus to Castries and back and to walk around the mall during your free time. The staff there are friendly and encouraging, and offers you good advise on choices to make in the country. There was an incident where I found a cockroach in my room, i alerted management about the issue and they vowed to take necessary and additional steps to prevent such recurrences. Overall, I had a wonderful stay and would stay there again when I return to St. Lucia. Oh, i mention that here was 'a great alternative to the Auberge Seraphine' because of the price difference really. Both places had poor internet, good sleep quality and food. The locations are comparable because you can get around easily from both venues.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, November 6, 2012
Thank you for leaving your feedback with us. The Bay Gardens Hotel has two pools, the combination of which offers ample space. Additionally, all of our guests have access to Reduit Beach through our sister property, the Bay Gardens Beach Resort & Spa – we offer a free shuttle service between properties.
We have and continue to enhance the quality of our internet throughout the resort. On your next visit, you can expect quicker and better internet access. We look forward to welcoming you back.
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Hull
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 17, 2012

Just got back after a week stay in this hotel on a room only basis.I gave an excellent grading on this 3 star hotel,based on its outstanding value.Here are my opinions:
Positives:1. Its central location,just a few minutes walking distance from shops,supermarkets & all the restaurants.It is about 10 minutes away from Reduit beach.So best ponit.
2. Basic hotel with clean rooms,cool air conditioning,plenty hot water etc.Rooms were cleaned daily with a change of towels.Bed was very comfortable.Room is adequate size,we were in a standard room with a small balcony.
3. Very pleasant & friendly staff who would always do their best for all guests.
4. Free wi-fi in all rooms,so great
Negatives:I think they are only minor ones1We tried the hotel restaurant but did not like it that much.It is the low season so there were not too many hotel guests.The food that we had was only warm,and I did not eat the lukewarm seafood came with the pasta.So we ate out since then.Meals outside were not cheap but nice with various cuisines.
2. If you would like more facilities then please try its sister hotel, the beach resort,with everything in it.It is also on the beach.However,we were happy with the hotel.
Final words,do book daytrips out,they are all fantastic,you will enjoy them.Have fun.

Room Tip: Worth to upgrade to superior room
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, October 20, 2012
Thank you for staying with us and for providing your honest feedback. We constantly continue to make the good things better and fix any those that need improvement.
Did you know that there is a complimentary shuttle service to our sister property, the Bay Gardens Beach Resort & Spa? The shuttle runs hourly and allows our guests from either hotel to enjoy the other.
We hope to see you again soon.
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Cambridge, Massachusetts
Top Contributor
88 reviews 88 reviews
80 hotel reviews
Reviews in 83 cities Reviews in 83 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed October 9, 2012

The hotel is a 20 minute drive from the small airport, but much more from the large airport.
At checkin, I was forced to wait for the bellman to walk me to the room -- the front desk person simply wouldn't let me go to the room alone, which I thought was strange.
There were little ants running around, especially in the bathroom.
There are lots of restaurants nearby.
The wifi in the room was strong and worked well.
The room had a fridge.
I had an excellent off season rate, so the price was right!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, October 11, 2012
Thank you for staying with us.

We offer a very personalized service to our valued guests and escorting guests to their room forms part of our welcome procedure. Our Front Office Agents always ensure that there is no delay in getting our guests to their rooms. Ants are common in our part of the world, but we work constantly to eradicate this nuisance.

We hope to see you again soon!
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 22, 2012

This was ideal for us for what was a short 2 night visit to St Lucia away from our main holiday base in Martinique. Great for its location in the 'touristy' Rodney Bay Area. There is a regular shuttle from the hotel to the main Bay Gardens Resort complex which is a bit more 'upmarket', and as a guest of the hotel you are also entitled to access the facilities and beach at the Resort complex. This makes it ideal if your budget doesn't stretch to staying at the Resort.

We were there to see as much of the island as we could in 2 days, so we hired a car and were away from the hotel most of the time. The staff were friendly and facilities and grounds can't be faulted. We did have to be moved from our originally assigned room within minutes of arrival however. This was due to the fact there were ants in the bed (and we weren't talking just one or two ants!). We had a 9 month old in tow and my wife wasn't going to stay until the ants were removed! The staff responded well moving us to a new and upgraded Junior Suite on the other side of the hotel at no extra cost.

Would I recommend this hotel? Yes, if you are on a budget and want good value for money. But go for the Bay Garden Resort on the beach front if your budget can extend to that.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review, September 24, 2012
You are correct; our resorts offer something for everyone. Being able to access the amenities for 3 resorts while only staying in one is our gift to our guests. It is unfortunate about the ant incident, but this was an isolated incident and we’re happy that it didn’t put a downer on your vacation.

We truly appreciate your recommendation and hope to see you again in the future.
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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gros Islet
#7 Romantic Hotel in Gros Islet
#8 Family Hotel in Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
A great choice for those seeking a small, intimate and centrally located base - Personalised service will ensure guests capture the unique cultural and tropical flavour of St Lucia. Situated on the south side of Rodney Bay marina and within walking distance of the well known Reduit Beach, nearby shops, bars and restaurants. ... more   less 
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

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