My wife and I have just returned from a two week stay at East Winds, which was our first visit to the resort. During our stay we had the pleasure of meeting George and Marilyn Reti the new owners who seem to be putting their heart and soul into improving still further the East Winds experience.
We loved the extensive landscaped tropical gardens in which the cottages and rooms are located. We had a deluxe cottage which was very secluded with a lovely spacious terrace with fridge tea/coffee making equipment. The interior was large and well furnished with high ceiling, fan and AC. The bathroom was luxurious with a novel sunken shower which was open at the rear, and whilst we had no accomodation behind us, I understand guests comments that it lacks a certain privacy, as at night it is possible to look straight in to some bathrooms as you walk through the grounds!
What struck us most from our stay is the wonderful eagerness to help and give the best possible service to all guests by all of the staff whether in reception, the bars or the restaurant. Let us thank especially Sandy in reception, Windel, Sebastian and Titas behind the bars, Christine, Ellie and Henry restaurant supervisors, and Hanna, Deborah Nicole and Chris serving us food and drink, but especially Paula for wonderful eggs and Omelettes at breakfast.
We are sure that all this wonderful service is in no small way due to the efforts of Gareth the manager, who went above and beyond the call of duty to make our stay a memorable one.
Having praised both the resort and the staff however we do feel that a number of points should be taken on board mainly relating to the food. We did not find it as wonderful as many writers have reported. Breakfast is good but could be improved by a wider hot selection at no great expense. Only eggs,bacon and sausage were consistently available. In our experience fried tomato and mushrooms greatly improve a good english breakfast.
Lunches were generally fairly limited in choice with salads of only tomato and lettuce and no cold meats to go with salad. We missed such things as cold chicken, turkey, prawns or ham ,not all every day but at least something each day. On saturdays we were overwhelmed with crab claws, smoked salmon,cold beef, prawns and ham etc it was like feast or famine!
Dinner was pretty good although some things uneaten at the BBQ's or other meals tended to turn up in another form, especially fish which we found on several occasions was not fully cooked through.
The choice of wines was excellent in quality and delivery to the table.
Finally BBQ's. In our opinion there were too many and not of qood quality. Near the end of our stay we had BBQ's friday, sunday and monday. There seemed a lack of expertise when it came to cooking and serving, and often the coals had not had time to settle white hot so food was cooked while there were flames and both meat anf fish was burned outside yet nearly raw inside. Fish particularly did not seem very suitable for a BBQ and the the steak used was rather tough. Prawns were OK but we lost out on any lobster as it was out of season. At night especially extra staff should have been available both to cook the food ahead of the queue which built up both to be served and then wait while their choice of food was cooked from scratch.Sometimes only one person cooked and served but even with two it really needed three well organised people.
We are convinced that these suggestions will all be acted on by the management to make a good experience even better and we hope to return at sometime for another enjoyable holiday





Value
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