We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A fabulous hotel in a perfect setting” 5 of 5 stars
Review of Royal by Rex Resorts

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Royal by Rex Resorts to your Saves list
Royal by Rex Resorts
4.0 of 5 Resort   |   Reduit Beach, Gros Islet, St. Lucia   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #7 of 17 Hotels in Gros Islet
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A fabulous hotel in a perfect setting”
5 of 5 stars Reviewed April 12, 2014

We are visiting this hotel for the first time and it certainly won't be the last.I'm here With my wife and daughter and wanted a relaxing few days.From the moment we arrived we fell in love with the perfect location and friendly staff.The hotel is situated on the sea front with spectacular views out to sea and most evenings you get a wonderful sun set.All the rooms are suites maintained to a very high standard,the food and service is always delivered with a smile and the staff are always friendly and helpful.For those who like me need Wi-fi I was delighted to have it in the room and is available all over the hotel and is of a good connection speed.This is one of the best holidays I have had and certainly one of the best hotels I have stayed in in the Caribbean.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, April 24, 2014
Thank You for posting a review on your recent stay.

It was indeed a pleasure to have you and your family stay with us at the royal for the first time.

Many thanks for your positive comments and we look forward to your return visit in the not too distant future.

Best Wishes

Richard Michelin
General Manager
Royal by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

426 reviews from our community

Traveler rating
    228
    136
    31
    21
    10
See reviews for
70
179
11
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 30, 2014

Exhausted, stressed, and totally in need of a vacation, we arrived on property to be greeted by the most amazing staff. Everyone including Sylvester, Rochelle, the housekeeping staff, the maintenance staff, everyone, treated us like royalty! If you need to be pampered and in an exotic environment, this is the place to stay-bar none! This is our third trip I will certainly be back

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, April 24, 2014
Thank you for posting your review.
It was a pleasure having you stay with us for the third time.
I have passed on your comments on our amazing staff to all those mentioned and we all look forward to your return visit for the fourth time.

Best Wishes

Richard Michelin
General Manager
Royal by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 26, 2014

Travelers should note the following:

1) 1.5hr drive from UVF airport

2) Part of the pool is curerntly under contruction. Everything about the pool setting was perfect...the chairs are super comfy, nice umbrellas, etc...BUT it is pretty hard to relax when you hear power tools and hammering/banging going on basically most of the day from every spot of the pool deck. Would have much appreciated to know the pool was under construction before I booked.

3) The AC in our room wasn't working properly so we had to have maintenance fix it. After being told it was fixed, the temp in our room did not really improve much. Sleeping was a bit uncomfortable because of this.

4) Beware of the beach hagglers...literally every 5-10 minutes we had someone coming up and trying to talk to us and sell something. We were there to relax and not be bothered. So, if this sort of thing bothers you be prepared to stay at the pool all day. (We were told by a local that there are no private beaches in St. Lucia so it is likely that this goes on at most locations.)

5) The staff was super nice and friendly. No issues at all they were all great!

6) Great location. With a 5-10 min walk you can get to a great cafe and a few of the highly rated hotels in the area so that was extremely convenient.

Room Tip: beach front rooms will be quieter as they are farther from the lobby and center pool area
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, March 27, 2014
Thank you for posting a review on your recent stay with us.

It is most unfortunate that we did not entirely meet your expectations.

I am so happy you found our new pool furniture and the setting perfect we do apologize for any disturbance whilst you were by the pool.

To raise our standards higher we are changing the tiles section by section around the pool deck. This is being carried out by hand and not using any power tools and so far most guests have indicated that it does not inconvenience them as the area is cordoned off. I can only think that a power tool was used once to repair a wooden bridge in the area whilst you were here. This was completed quickly last week.
It is regretful that we were unable to meet your temperature requirements regarding the air conditioner in your room despite our maintenances efforts in trying to resolve this, but are happy to report that this is not the norm. As you report all beaches in St Lucia are public however the hotel does have a security guard posted in these areas if any assistance is required regarding this type of incident.
I am delighted that you found our staff to be friendly and the location great and hope that you might return to see us on another occasion.

Best wishes,

Richard Michelin

General Manager

Royal by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 25, 2014

The Royal by Rex is an excellent hotel. We stayed for ten nights in March (2014) and had a great time. The rooms are spacious and tidy, the staff are friendly, helpful and polite, and the hotel's location is fantastic: the beach is on the doorstep, Rodney Bay's shops, bars and restaurants are a short walk away, and the Friday night street party at Gros Islet is only ten minutes in a taxi (you have to go to this!).

Although we didn't have dinner at the hotel due to the range of nearby restaurants, the food that we did have was excellent. There was a pretty good selection at breakfast, from cereals and pastries, to saltfish and freshly cooked omelettes. I would, however, have liked to see a bigger selection of fruit, given what part of the world we were in (you get melon, pineapple, grapes and bananas), and then there was the tea (lipton's), which as anyone from the UK will tell you, is about as exciting as a wet Tuesday in Blackpool (in January). An upgrade to English Breakfast wouldn't go amiss.

There is a little bit of noise around the hotel at night from the amphibious residents. It took me a few days to zone out the endless "bleep bleep" that provided the soundtrack from sunset to sunrise, but that was nothing compared to the "squawk squawk" of the Virgin flight crew who spent the day either by the pool or the beach, endlessly talking shop or yelling out their cocktail orders. I should say that my irritation here stems from the fact that I work in the aviation industry too, so when you are trying to get away from it all and are surrounded by reminders of work, it gets on your nerves a little.

But back to the hotel... This is a really great place to stay. Yes, it could do with a lick of paint here and there and there were refurbishments to the pool area taking place when we were there too, but it doesn't detract from what was a great holiday. I think the credit for this goes to the staff. From management to Housekeeping, we were very well looked after. And we genuinely got the impression that they wanted to know what more they could do to improve. At the Manager's weekly cocktail party for example, many of the senior staff spent time chatting to us about our room, our thoughts on the food, and our overall experience, and they even got the drinks in too! Everybody went out of their way to be helpful. For us though, the star of the show was the barman, Troy (I hope you are paying him well, Richard!). As well as being a pretty creative mixologist, he has endless knowledge of the local area and beyond and greeted us every day with a handshake, a smile, and often a Bob Marley song too! He really made the pool bar a great place to sit and enjoy lunch and a cocktail. Top marks.

Overall: positive positive, positive. I would highly recommend it.

Room Tip: 1st floor or above for a great view of the pool and the beach.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, March 27, 2014
Thank you for posting your review.

My staff and I are happy that you had a great time during your recent stay with us in March and found the rooms spacious, the staff friendly, the location fantastic and that the food that you had was excellent.

I have noted your comments regarding the selection of fruits which indeed are seasonal here and also am looking for a suitable English breakfast tea.

The “bleep bleep” is in fact the noise of our Caribbean crickets which frequent most gardens here and after a while are not noticeable.

I will certainly pass on your good comments and best wishes to Troy.

We all hope to see you back in the not too distant future.

Many thanks and best wishes

Richard Michelin

General Manager

Royal by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 23, 2014

Our 3rd visit to this hotel but the first under this management team. 5 years ago it felt like the hotel was on a downward spiral but great to see that the new management are doing so much to return it to former glories: all rooms have been renovated and facilities about the hotel being renewed (we hope the tennis courts are next in line!). The beach remains beautiful but above all the hotel staff are the friendliest and most helpful we have met anywhere in the Caribbean. St Lucia has obviously had a tough few years in the global slowdown but is bouncing back - so come on sun lovers - give it another go soon

Room Tip: Ask for a sunset view. Stunning!
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, March 27, 2014
It was great for us to have you back to stay with us after five years for your third visit and that you enjoyed the improvements we are making and also found our staff the friendliest in the Caribbean.

Your comments on the tennis courts have been noted.

We all hope that you will not be away from us as long and that we will see you soon in the not too
distant future.

Best wishes

Richard Michelin

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Lucia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 21, 2014 via mobile

I live in Saint Lucia so if you are someone who believes in, "if local people eat (are present) at local establishments, then the food, (service)
must be good," then you can't go wrong staying at Royal St Lucia. This
resort, in my professional opinion, I am a TV and radio presenter and
magazine editor of international standing, is this; if you want a resort
that makes you feel comfortable, that's near the beach, that provides
excellent service and a tasty and wide selection of food and wines, and also allows you to keep in touch with business - then this is it! My opinion as a woman visiting with a partner for a weekend away from home is...What are you waiting for? It's romantic (get a sea-front suite) and more on the bedroom later...My opinion as a stressed woman wanting a get-away on my own, seeking a resort that provides everything I need including everything previously mentioned above, plus a gym and spa...Book now!
The rooms are spacious and clean. Beds are extremely comfortable and the shower...better than many I've experienced, in fact, at the top end of it.
Polite staff, a relaxing pool and the sandy beach makes this hotel a great choice if you want everything at your fingertips. You can dress casually and enjoy dining on the beachfront at the hotel's L'Epicure restaurant or feel great dressing up at the aptly named Chic Restaurant that provides
first-class entertainment.
Royal St Lucia's location is in Rodney Bay, the popular village for
visitors. Nightlife is near, but far enough away from it if you don't want
to participate in it. Experience Royal St Lucia for yourself, you won't be disappointed.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, March 27, 2014
Thank you for taking the time to give us your feedback on your recent stay at the royal.

It is indeed gratifying that you enjoyed our facilities and services and we hope that you may continue to make us your weekend home away from home here in St Lucia and that in the future we can welcome you back to another of our fine dining events.

Best wishes

Richard Michelin
General Manager
Royal by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 18, 2014 via mobile

We spent weeks researching hotels & properties in St. Lucia for our getaway, and are so happy we landed at Royal by Rex. Upon request, the hotel sent a driver to the UVF airport. He met us with a smile and commentary of the island along the nearly 2 hour drive to the hotel. The $100US charge was worth it. We arrived at the hotel, were greeted with refreshing rum drinks, and assistance with our bags to a fabulous third floor room. Loved the bathroom with a large soaking tub and separate shower (shower wand + overhead rainfall + 6 adjustable jets on the wall). A separate living room with balcony provided a great view of the pool and beach. Fresh flowers were placed throughout the bedroom, bathroom & living room. The pool was beautiful, and even though part was blocked off for tile repair, we never heard any construction noise during our stay. Very attentive pool/beach attendants kept the area tidy and were happy to provide assistance with drinks/food/etc. We didn't eat at any of the on-site restaurants, primarily because we wanted to explore the local area. The wireless internet was free and we didn't experience any difficulty with connectivity. Overall, a wonderful experience.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, March 27, 2014
Thanks for posting your very positive review on your recent stay .

I am happy to hear that you enjoyed your unofficial tour of our island on your way from the airport …
it certainly makes the drive seem shorter and answers a lot of questions before you arrive at your hotel.
I will certainly pass on your comments to our pool attendants as to how attentive you found them. I am also happy that you were not disturbed by our retiling a section of the pool area.

Looking forward to your return visit,

Best wishes

Richard Michelin

General Manager

Royal by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Gros Islet
0.1 mi away
Bay Gardens Beach Resort
Bay Gardens Beach Resort
#3 of 17 in Gros Islet
4.5 of 5 stars 1,313 reviews
0.1 mi away
St. Lucian by Rex Resorts
St. Lucian by Rex Resorts
#10 of 17 in Gros Islet
3.5 of 5 stars 1,260 reviews
2.6 mi away
St. James's Club Morgan Bay
Show Prices
Show Prices
Show Prices
23.0 mi away
Coconut Bay Beach Resort & Spa
1.7 mi away
Windjammer Landing Villa Beach Resort
12.4 mi away
Ti Kaye Resort & Spa
Ti Kaye Resort & Spa
#1 of 1 in Anse Cochon
4.5 of 5 stars 1,317 reviews
Show Prices
Show Prices
Show Prices

Been to Royal by Rex Resorts? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal by Rex Resorts

Address: Reduit Beach, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Gros Islet
#4 Luxury Hotel in Gros Islet
#6 Family Hotel in Gros Islet
#6 On the Beach Hotel in Gros Islet
#7 Romantic Hotel in Gros Islet
#7 Top resorts Hotel in Gros Islet
#7 Business Hotel in Gros Islet
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royal by Rex Resorts 4*
Number of rooms: 96
Official Description (provided by the hotel):
Acclaimed as one of the best in St Lucia, the spectacular mile-long Reduit Beach fronts this all-suite hotel while, with a backdrop of rainforest covered hills, atmospheric Rodney Bay is reached within a few moments stroll. Standing in beautifully manicured grounds, the hotel offers an elegant blend of privacy and sophistication. Beneath palm-frond parasols, elegant furnishings allow for lazy days on the sandy beach or relax instead by the large lagoon-style swimming pool shaded by palm trees. The Royal Spa offers an enticing variety of treatments ranging from a reviving jet-lag busting massage to sensual aromatherapy and body care while, for the more energetic, the fully-equipped fitness room is available free to our guests. A delicious full buffet breakfast is included at L'Epicure, an elegant al fresco restaurant next to the beach which also offers tantalising a-la-carte dinner choices. Fine dining experiences can be enjoyed at Chic in the evening while, cooled by gentle sea breezes, the Beach Tent is a perfect venue for lunch. Perhaps enjoy a cocktail at the charming Minstrals Lounge before visiting the elegant Oriental restaurant (seasonal) or Mariners buffet, located at the adjacent St Lucian by rex resorts, or strolling in to town to experience the local ambience. Children are welcomed at the Royal and can enjoy the childrens club available on weekdays at set times at our neighbouring hotel while everyone can benefit from the wide range of activities accessible locally including water sports, horse riding, golf and exhilarating tours to explore the natural beauty of St Lucia. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Booking.com, Hotels.com, Expedia, Cheap Tickets, Orbitz, TripOnline SA, Travelocity, Agoda, Priceline and Odigeo so you can book your Royal by Rex Resorts reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal By Rex Hotel Castries
Royal By Rex Resorts St. Lucia/Gros Islet
Royal St Lucian

Owners: What's your side of the story?

If you own or manage Royal by Rex Resorts, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.