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“An exotic resort worth visiting repeatedly!!!” 5 of 5 stars
Review of Royal by Rex Resorts

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Royal by Rex Resorts
4.0 of 5 Resort   |   Reduit Beach, Gros Islet, St. Lucia   |  
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Hotel amenities
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New Year Offer-Be Quick!
Ranked #7 of 17 Hotels in Gros Islet
Grenada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“An exotic resort worth visiting repeatedly!!!”
5 of 5 stars Reviewed December 22, 2013

This was my husbands' and I first visit to the royal and while standing at the check out counter we began planning our return trip!

Where do I start..... The service was sky high above standard. Every custodian/attendant we met bore that infectious warm 'looshan' decorum and personality. It was very refreshing also to observe supervisors and managers playing an integral role in the day to day happenings.

The bartenders and waitresses were competent and knowledgeable about the items on the menus; and the menus were versatile and diverse, having a little of everything. We thought that the idea of having themed dinners was an innovative and engaging one.

We totally enjoyed the luxuries and amenities afforded to us at our the ocean facing suite. The room service was timely and thorough.

The pizzazz and vibrancy of the environ coupled with the embracing personalities of the employees allowed us to have our dream getaway! We will be back very, very soon... the Royal St. Lucian happens to be a slice of heaven right here on earth!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 20, 2013

I'm not really quite sure how to write this review. My husband and I had a pleasant stay here but it didnt quite meet up to my expectations. I travel a lot on business so understand how an exceptional 4 star hotel should be. There are a few negatives that could be improved upon but I'll start with the positives:

Friendly staff - everyone says hello from the housekeeping maids to the life guard on duty at the pool
Free wifi in all parts of the hotel - nice to be connected whilst away
Lovely large rooms/suites - lots of space, empty fridge which is handy for keeping water cold, large patio doors for view over the hotel grounds/sea/beach..
Excellent massage by Spencer!
Location - lots of restuarants, bars, supermarket nearby (within 10 mins walk) so plenty of choice

Negatives:
Housekeeping was sporadic and a bit hit and miss. We didnt get any housekeeping service for one day of our stay despite having the 'please service my room' sign on the door all day. On another day, we were supplied one bath towel despite the fact that there were 2 of us staying in the room. I phoned housekeeping to ask for another towel, half an hour later, a maid arrived with a jug of milk and mistook us for someone else who had asked for milk!

Overall the service wasn't great throughout the hotel. One evening we decided to have a take-out and eat in our room. We went to the reception to ask for cutlery and plates and they directed us to head over to the restaurant and ask the staff there. Now, I may be a bit picky, but I would've expected the receptionist to liaise with the restaurant himself and arange for plates and cutlery to be sent to our room. Little things like this are what makes a hotel stand out (for good and bad reasons!).

The bathroom is amazing but very badly designed. Every time we had a shower, the whole floor would flood as there was a gap between the shower screen and floor for water to escape. I dont know if this was a standard issue or just particular to the room that we had but it was a nuisance.

One morning I asked for pancakes for breakfast. What I recieved resembled something that a 5 year old would make, they were barely edible. I'm not sure what happened to the regular chef that day but the man who made these for me was definitely not the usual chef. Not what I would expect from a breakfast costing approx $30 each.

There are a few reviews on here that mention that the Virgin crew stay at this hotel. I didnt think this would be a problem as noone had raised anything negative about this. However, my experience with the virgin crew staying there is the one thing that would stop me from revisiting the Royal. It was lovely and quiet when there were no crew there, enough sun loungers for everyone, relaxing atmosphere, calm and quiet even with young children about the poolside. Then the Virgin Crew turned up and the whole poolside turned into a 'hang out' for the crew. They basically took over the pool, were loud and rude, shouting across from each other and really just spoilt the whole experience for everyone else. It almost felt as if I had entered into a club 18 - 30 holiday! During happy hour, my husband went to the poolside bar to order drinks and the barman totally ignored him and served the virgin staff first as they were regulars and made more of a fuss!

I have to point out that not all Virgin Staff behaved in this way, just the ones that we unfortunately encountrered at the start of our stay. Towards the end of our stay, a different set of crew turned up and they behaved much more appropriately. Whilst I didn't expect total peace and quiet in the resort, I didnt expect a group of loud and annoying 18-30 yr olds to turn up and take over! Had I known this, I would certainly not have booked the Royal.

Overall, we had a pleasant stay at the Royal, most of the niggles were minor (apart from the Virgin Crew) but given the price and my experience, there are other resorts that I would choose or recommend over the Royal.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, December 3, 2013
Thank you for posting your comments on Trip Advisor .

I am happy to hear that you and your husband had a pleasant stay and that you found our staff friendly, our Suites lovely and large, good location, free WiFi and excellent massage.
It is most regretful that some of our services did not meet your expectations and I thank you for bringing these matters to our attention.
These concerns have been discussed with our team members and it is our sincere intention to resolve any future issues.
We hope that you will reconsider and that we might have the pleasure of your returning in the not too distant future to see first hand the many improvements we are currently making at the resort.
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Miami, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2013

We returned the Royal in St Lucia in mid October, for our 4th visit. This time we were staying in a wonderful suite with a big balcony facing the ocean. The friendliness of the staff and the overall ambiance of the hotel is fabulous. The suite had been completely renovated and the bathroom was outstanding with state of the art modern design. The shower was simply wonderful.
Every time we come to St Lucia and stay at the Royal we talk about the friendliness of everyone working there. Whether it be the staff in the lobby, in the restaurants or the maids. We already know some of the staff because of us coming back again and again. This time we always got a little evening treat to our room, which was very nice. We also were really pleased with the breakfast and our favourite was the St Lucian saltifsh and bakes with the local coco tea. It's quite addictive :)
The location right on the beach is superb, beautiful clear water good for swimming, snorkling or/and sunbathing. Outside of the hotel you have Rodney Bay, where there are many things to do.But for relaxing and romancing, the hotel itself is the best place to be. Sitting on the balcony watching the sailboats on the water during the day and then the beautiful sunset at night is an experience I would not want to have missed. It's like being in Paradise. We just came back home and we are already planning my next visit :)

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thanks for posting a review on your 4th visit to the royal.
Delighted that you enjoyed the newly renovated suites and our rain showers. Great that you experienced some of our local cuisine as well.
If you need any recipes let me know.
We all look forward to seeing you back in the near future for number 5....
All of us send Best wishes
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Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 4, 2013

If you looking for a great location in St Lucia and great customer service with friendly staff I really recommend this resort. We stayed for 3 nights and were great. Amazing location by the beach with WiFi also what's it's great , breakfast with delicious omelettes of your own choice and flavoured and delicious pancakes great location also for all the best restaurants, just need to cross the road ! The rooms are large and got lounge too, amazing bathroom nice and tidy with amazing welcome with flowers on the bed , great touch !!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thanks for your comments on our customer service and friendly staff.
Our free WiFi is defiately a plus,see you soon again
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West Midlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 18, 2013

We returned to the hotel in June this year to celebrate our wedding anniversary ( having got married at the Royal 5 years earlier).... and it was just as amazing! The staff are incredible and welcomed us back. Nerissa who had planned our wedding was so helpful and could not do enough for us. We even had a room upgrade to one of the fabulous suites overlooking the beach. These rooms have been modernised and were extremely spacious with high quality furnishings. The food in the hotel is as excellent as it was previuosly. It was very quiet whilst we were there - however that suited us perfectly! All just perfect and would recommend as an ideal location to celebrate! We will be back for our fourth visit!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thank you for posting your review .
We were delighted to welcome you both back to the Royal for your 5th wedding Anniversary. Thanks for the comments on our staff giving you such a warm welcome back , the newly renovated suite ,and the food which was excellent.
Looking forward to seeing you back for many more visits in the future..
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Arlington, Virginia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed October 6, 2013

This review is strictly related to the dinner offered by the Royal on New Years eve and not the accommodation.

We were in St. Lucia for New Years eve 2012, and as such, were trying to select a place for dinner. Most restaurants offer a prixe fix dinner for around $120 US per person. Some include alcohol, others do not. We wanted something on the beach, and Royal appeared to be a good fit. They were offering a buffet with a combined price of 568 EC dollars for a couple, including a bottle of wine. Once you are seated, you are brought you wine, and no more than 2 minutes later, asked if you want additional cocktails from the bar. You are asked almost every 5 minutes
if you want to purchase additional drinks. Similarly, when you wine glass is 1/3 full, a waiter will come by and fill you glass almost full. Both of these were not appreciated. The food is sub-par, and honestly worthy of about $15 per person at any other time and location. You had your selection of salads, mac and cheese, a carving station, pasta station and stir fry station. The desserts were also lacking, and were mostly left untouched by the guests. At the end, we were charged an additional 50 EC as a tip and 50 EC for VAT. The total was around 700 EC, which is about $270 for a dinner that was only worth about $25.

Do yourself and favor and stay away from the restaurant and most importantly the buffet at the Royal if the price exceeds $15 per person.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thank you for posting a review concerning last years New Years Eve Dinner.

We are naturally sorry that we did not meet your expectations with our food and service that night.

We fully appreciate that this is an important night for all and will go all out to ensure that this years function will be even better than last.
For this years New Years Eve, our Chefs have created an Epicurean Dinner Fair featuring themed food stations with live cooking, Salad and Antipasto Bar, Chefs Carvery with roast lamb and roast strip loin, Fisherman’s Grill, Brasserie and more. And to finish assorted cheeses and around eight different desserts and Flambee. The night will be rounded up with party favors , fireworks and live music again.
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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 8, 2013

Hard to fault really, The Royal is in a great location. The beach is just beautiful and not cram packed full of sun loungers except on cruise ship days. A moments walk from the supermarket for snacks and in-room drinks, close to two shopping malls for duty free gifts, and right in the heart of the restaurants and nightlife in Rodney Bay. The rooms are very spacious and the resort has a clean, well cared for feel to it. The staff are very friendly and accommodating. I'm not convinced it is truly 5*, but that wouldn't stop us coming back.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal by Rex Resorts

Address: Reduit Beach, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Gros Islet
#4 Luxury Hotel in Gros Islet
#6 Spa Hotel in Gros Islet
#6 On the Beach Hotel in Gros Islet
#6 Family Hotel in Gros Islet
#7 Top resorts Hotel in Gros Islet
#8 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royal by Rex Resorts 4*
Number of rooms: 96
Official Description (provided by the hotel):
Acclaimed as one of the best in St Lucia, the spectacular mile-long Reduit Beach fronts this all-suite hotel while, with a backdrop of rainforest covered hills, atmospheric Rodney Bay is reached within a few moments stroll. Standing in beautifully manicured grounds, the hotel offers an elegant blend of privacy and sophistication. Beneath palm-frond parasols, elegant furnishings allow for lazy days on the sandy beach or relax instead by the large lagoon-style swimming pool shaded by palm trees. The Royal Spa offers an enticing variety of treatments ranging from a reviving jet-lag busting massage to sensual aromatherapy and body care while, for the more energetic, the fully-equipped fitness room is available free to our guests. A delicious full buffet breakfast is included at L'Epicure, an elegant al fresco restaurant next to the beach which also offers tantalising a-la-carte dinner choices. Fine dining experiences can be enjoyed at Chic in the evening while, cooled by gentle sea breezes, the Beach Tent is a perfect venue for lunch. Perhaps enjoy a cocktail at the charming Minstrals Lounge before visiting the elegant Oriental restaurant (seasonal) or Mariners buffet, located at the adjacent St Lucian by rex resorts, or strolling in to town to experience the local ambience. Children are welcomed at the Royal and can enjoy the childrens club available on weekdays at set times at our neighbouring hotel while everyone can benefit from the wide range of activities accessible locally including water sports, horse riding, golf and exhilarating tours to explore the natural beauty of St Lucia. ... more   less 
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Also Known As:
Royal By Rex Hotel Castries
Royal By Rex Resorts St. Lucia/Gros Islet
Royal St Lucian

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