I'm not really quite sure how to write this review. My husband and I had a pleasant stay here but it didnt quite meet up to my expectations. I travel a lot on business so understand how an exceptional 4 star hotel should be. There are a few negatives that could be improved upon but I'll start with the positives:
Friendly staff - everyone says hello from the housekeeping maids to the life guard on duty at the pool
Free wifi in all parts of the hotel - nice to be connected whilst away
Lovely large rooms/suites - lots of space, empty fridge which is handy for keeping water cold, large patio doors for view over the hotel grounds/sea/beach..
Excellent massage by Spencer!
Location - lots of restuarants, bars, supermarket nearby (within 10 mins walk) so plenty of choice
Housekeeping was sporadic and a bit hit and miss. We didnt get any housekeeping service for one day of our stay despite having the 'please service my room' sign on the door all day. On another day, we were supplied one bath towel despite the fact that there were 2 of us staying in the room. I phoned housekeeping to ask for another towel, half an hour later, a maid arrived with a jug of milk and mistook us for someone else who had asked for milk!
Overall the service wasn't great throughout the hotel. One evening we decided to have a take-out and eat in our room. We went to the reception to ask for cutlery and plates and they directed us to head over to the restaurant and ask the staff there. Now, I may be a bit picky, but I would've expected the receptionist to liaise with the restaurant himself and arange for plates and cutlery to be sent to our room. Little things like this are what makes a hotel stand out (for good and bad reasons!).
The bathroom is amazing but very badly designed. Every time we had a shower, the whole floor would flood as there was a gap between the shower screen and floor for water to escape. I dont know if this was a standard issue or just particular to the room that we had but it was a nuisance.
One morning I asked for pancakes for breakfast. What I recieved resembled something that a 5 year old would make, they were barely edible. I'm not sure what happened to the regular chef that day but the man who made these for me was definitely not the usual chef. Not what I would expect from a breakfast costing approx $30 each.
There are a few reviews on here that mention that the Virgin crew stay at this hotel. I didnt think this would be a problem as noone had raised anything negative about this. However, my experience with the virgin crew staying there is the one thing that would stop me from revisiting the Royal. It was lovely and quiet when there were no crew there, enough sun loungers for everyone, relaxing atmosphere, calm and quiet even with young children about the poolside. Then the Virgin Crew turned up and the whole poolside turned into a 'hang out' for the crew. They basically took over the pool, were loud and rude, shouting across from each other and really just spoilt the whole experience for everyone else. It almost felt as if I had entered into a club 18 - 30 holiday! During happy hour, my husband went to the poolside bar to order drinks and the barman totally ignored him and served the virgin staff first as they were regulars and made more of a fuss!
I have to point out that not all Virgin Staff behaved in this way, just the ones that we unfortunately encountrered at the start of our stay. Towards the end of our stay, a different set of crew turned up and they behaved much more appropriately. Whilst I didn't expect total peace and quiet in the resort, I didnt expect a group of loud and annoying 18-30 yr olds to turn up and take over! Had I known this, I would certainly not have booked the Royal.
Overall, we had a pleasant stay at the Royal, most of the niggles were minor (apart from the Virgin Crew) but given the price and my experience, there are other resorts that I would choose or recommend over the Royal.
- Also Known As:
- Royal By Rex Hotel Castries
- Royal By Rex Hotel
- Royal By Rex Resort
- Royal St Lucian
- Royal By Rex Resorts St. Lucia/Gros Islet
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