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“Great location ” 5 of 5 stars
Review of Royal by Rex Resorts

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Royal by Rex Resorts
4.0 of 5 Resort   |   Reduit Beach, Gros Islet, St. Lucia   |  
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Hotel amenities
Ranked #7 of 17 Hotels in Gros Islet
Certificate of Excellence
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great location ”
5 of 5 stars Reviewed November 4, 2013

If you looking for a great location in St Lucia and great customer service with friendly staff I really recommend this resort. We stayed for 3 nights and were great. Amazing location by the beach with WiFi also what's it's great , breakfast with delicious omelettes of your own choice and flavoured and delicious pancakes great location also for all the best restaurants, just need to cross the road ! The rooms are large and got lounge too, amazing bathroom nice and tidy with amazing welcome with flowers on the bed , great touch !!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thanks for your comments on our customer service and friendly staff.
Our free WiFi is defiately a plus,see you soon again
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433 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
West Midlands
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 18, 2013

We returned to the hotel in June this year to celebrate our wedding anniversary ( having got married at the Royal 5 years earlier).... and it was just as amazing! The staff are incredible and welcomed us back. Nerissa who had planned our wedding was so helpful and could not do enough for us. We even had a room upgrade to one of the fabulous suites overlooking the beach. These rooms have been modernised and were extremely spacious with high quality furnishings. The food in the hotel is as excellent as it was previuosly. It was very quiet whilst we were there - however that suited us perfectly! All just perfect and would recommend as an ideal location to celebrate! We will be back for our fourth visit!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thank you for posting your review .
We were delighted to welcome you both back to the Royal for your 5th wedding Anniversary. Thanks for the comments on our staff giving you such a warm welcome back , the newly renovated suite ,and the food which was excellent.
Looking forward to seeing you back for many more visits in the future..
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Arlington, Virginia
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 stars Reviewed October 6, 2013

This review is strictly related to the dinner offered by the Royal on New Years eve and not the accommodation.

We were in St. Lucia for New Years eve 2012, and as such, were trying to select a place for dinner. Most restaurants offer a prixe fix dinner for around $120 US per person. Some include alcohol, others do not. We wanted something on the beach, and Royal appeared to be a good fit. They were offering a buffet with a combined price of 568 EC dollars for a couple, including a bottle of wine. Once you are seated, you are brought you wine, and no more than 2 minutes later, asked if you want additional cocktails from the bar. You are asked almost every 5 minutes
if you want to purchase additional drinks. Similarly, when you wine glass is 1/3 full, a waiter will come by and fill you glass almost full. Both of these were not appreciated. The food is sub-par, and honestly worthy of about $15 per person at any other time and location. You had your selection of salads, mac and cheese, a carving station, pasta station and stir fry station. The desserts were also lacking, and were mostly left untouched by the guests. At the end, we were charged an additional 50 EC as a tip and 50 EC for VAT. The total was around 700 EC, which is about $270 for a dinner that was only worth about $25.

Do yourself and favor and stay away from the restaurant and most importantly the buffet at the Royal if the price exceeds $15 per person.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, November 8, 2013
Thank you for posting a review concerning last years New Years Eve Dinner.

We are naturally sorry that we did not meet your expectations with our food and service that night.

We fully appreciate that this is an important night for all and will go all out to ensure that this years function will be even better than last.
For this years New Years Eve, our Chefs have created an Epicurean Dinner Fair featuring themed food stations with live cooking, Salad and Antipasto Bar, Chefs Carvery with roast lamb and roast strip loin, Fisherman’s Grill, Brasserie and more. And to finish assorted cheeses and around eight different desserts and Flambee. The night will be rounded up with party favors , fireworks and live music again.
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Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 8, 2013

Hard to fault really, The Royal is in a great location. The beach is just beautiful and not cram packed full of sun loungers except on cruise ship days. A moments walk from the supermarket for snacks and in-room drinks, close to two shopping malls for duty free gifts, and right in the heart of the restaurants and nightlife in Rodney Bay. The rooms are very spacious and the resort has a clean, well cared for feel to it. The staff are very friendly and accommodating. I'm not convinced it is truly 5*, but that wouldn't stop us coming back.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We hosted our wedding at the Royal St. Lucian this year. We stayed at the hotel and had our guests stay there as well and had a wonderful experience. The hotel was quiet and beautiful. Rooms are large and clean. Bathrooms are very modern and spacious. Customer service was good and staff were very friendly. Food was excellent. Highly recommend getting the breakfast option. The breakfast station is amazing! The food at our wedding was fantastic! We had many compliments on what a delicious buffet selection we had thanks to the Canadian chef. Above all, this hotel is located on the most beautiful beach in the Caribbean!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, September 12, 2013
Thank you for your review.

It was indeed our great pleasure to have hosted your wedding ceremony,reception and have your family stay with us for that time.

We are delighted that you found our rooms large and clean,our bathrooms modern and spacious and our staff friendly and customer service good.

The Canadian Chef, Eike and the Food and Beverage Staff are happy that you enjoyed your wedding banquet and the entire team and myself wish you and your husband our "Best Congratulations", and every good wish for the future....
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Chicago, IL
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 21, 2013

We originally book our vacation stay at the St. Lucian. However we were moved to this hotel since they closed down for renovation. The hotels were next door to each other. The hotel is not what I expected for all inclusive. There is not 24 hours food available, or a lot of activity going on for entertainment. However, the room were very nice and the staff was even better. Prior to arriving at the hotel we had did some research and found out about zumba lesson being offered. When we arrive we were told that it was no longer offered. The Guest Service Manager Nerissa saw we were a little disappointed, and so she set us up to workout with the personal trainer during our stay. The spa was excellent as well, the Spa Manager Yvonne was very personable. Spencer at the spa gives the best massages in the World!! They also have the best bartender in the world Kevin, made our stay so enjoyable and Kurby a.k.a Bob the Builder had us laughing non stop. The dining servers were very friendly, such as Rebecca and Max. The food may not be all day long, but it was yummy. I really enjoyed BBQ night.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, September 12, 2013
Thank you for posting your review on your stay with us at the Royal.
We note that you were transferred from the St Lucian due to renovations.The Royal is normaly operated as a non AI property however we do regret that we did not meet your expectations in this regard but were delighted that you liked your newly renovated suite,the staff,the spa,and that your massage was" the best in the world"So glad that you found our food yummy especially barbeque night.
I have passed on your comments to all the staff mentioned and we hope that you might return one day to St Lucia
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Memphis, Tennessee
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 21, 2013

I recently moved to a new state and I decided to go on vacation and meet one of my best friends in St. Lucia. We we're originally booked at the St. Lucian by Rex Resorts but due to construction we were upgraded to The Royal by Rex Resorts. We were greeted with a beautiful, delicious, and ice cold rum punch along with a cold towel for our faces after a long day of travel. We were then escorted to our room that at first glance seemed great but as soon as we walked into the room we saw a large roach and immediately we asked for a different room. Originally the manager was hesitant to give us a new room which caused huge frustration but eventually we were given a new room. The suite was newly renovated and simply gorgeous the bathroom, bedroom and living room were the perfect accommodations for a week in paradise. The entire staff was great , they were willing to go above and beyond the expectations to meet every need that we had. The spa was one of my favorite places on the resort. I received one of the best massages that I have ever received in any spa, by a masseuse named Spencer. Trust me if you want a great massage please go see Spencer you definitely won't regret it. He made our experience at the spa an event to remember. Another staff member that was delightful the entire week was the bartender Kevin, he mixed great drinks, introduced us to new drinks and also informed us of local events that we might be interested in. The meals were delicious and made to order at designated times of the day. As an all-inclusive guest I would have preferred to have the option to eat buffet style at any time of the day and not at certain times. I wanted the freedom to explore the island whenever I wanted to and not build my excursions around certain meal times. We booked an excursion day with the travel company stationed at the hotel and for $130 US dollars we were able to participate in land and water activities for an entire day. The resort also recommended local attractions that were great places for tourist to explore.The location was ideal for any traveler interested in the night life, cultural activities, and the beach life. Before I booked the trip the reviews were not aligned to the experience that I had. All and all I was presently surprised by the great accommodations the welcoming staff, ice cold drinks, delicious food and the beautiful island of St. Lucia.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, September 12, 2013
Thank You, for posting your reveiew on Trip Advisor on your getaway trip to st Lucia and your stay at the Royal.
I have passed on your comments on the great massage you had from Spencer and the service from Kevin at the bar.
It was good to have you stay and experience our resort first hand and we look forward to your return visit in the not too distant future.
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Prices are for 1 room, 2 adults
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Additional Information about Royal by Rex Resorts

Address: Reduit Beach, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Gros Islet
#4 Luxury Hotel in Gros Islet
#6 Business Hotel in Gros Islet
#6 On the Beach Hotel in Gros Islet
#7 Family Hotel in Gros Islet
#7 Top resorts Hotel in Gros Islet
#7 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royal by Rex Resorts 4*
Number of rooms: 96
Official Description (provided by the hotel):
Acclaimed as one of the best in St Lucia, the spectacular mile-long Reduit Beach fronts this all-suite hotel while, with a backdrop of rainforest covered hills, atmospheric Rodney Bay is reached within a few moments stroll. Standing in beautifully manicured grounds, the hotel offers an elegant blend of privacy and sophistication. Beneath palm-frond parasols, elegant furnishings allow for lazy days on the sandy beach or relax instead by the large lagoon-style swimming pool shaded by palm trees. The Royal Spa offers an enticing variety of treatments ranging from a reviving jet-lag busting massage to sensual aromatherapy and body care while, for the more energetic, the fully-equipped fitness room is available free to our guests. A delicious full buffet breakfast is included at L'Epicure, an elegant al fresco restaurant next to the beach which also offers tantalising a-la-carte dinner choices. Fine dining experiences can be enjoyed at Chic in the evening while, cooled by gentle sea breezes, the Beach Tent is a perfect venue for lunch. Perhaps enjoy a cocktail at the charming Minstrals Lounge before visiting the elegant Oriental restaurant (seasonal) or Mariners buffet, located at the adjacent St Lucian by rex resorts, or strolling in to town to experience the local ambience. Children are welcomed at the Royal and can enjoy the childrens club available on weekdays at set times at our neighbouring hotel while everyone can benefit from the wide range of activities accessible locally including water sports, horse riding, golf and exhilarating tours to explore the natural beauty of St Lucia. ... more   less 
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Also Known As:
Royal By Rex Hotel Castries
Royal By Rex Resorts St. Lucia/Gros Islet
Royal St Lucian

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