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“Breathtakingly Beautiful” 5 of 5 stars
Review of Royal by Rex Resorts

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Royal by Rex Resorts
4.0 of 5 Resort   |   Reduit Beach, Gros Islet, St. Lucia   |  
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Ranked #7 of 17 Hotels in Gros Islet
N Ireland
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 9 cities Reviews in 9 cities
55 helpful votes 55 helpful votes
“Breathtakingly Beautiful”
5 of 5 stars Reviewed July 30, 2013

This was our 14th visit to St Lucia and my husband Brian and I were delighted when we were upgraded to the Royal Hotel due to refurbishment work going on in its sister Hotel the St Lucian next door. The Royal is the jewel in the crown of all the Hotels in this area of St Lucia. The suite that we were allocated was very large, with high quality furnishings and fittings (fantastic walk in shower). We had breathtakingly beautiful views over Reduit Beach and the turquoise waters of the caribbean sea. As the sun set each night at about 6.15pm the sky turned into a marvellous array of colours. Part of this Hotel's attraction as well as its large rooms and immaculately kept gardens is the lovely selection of food. The buffet for breakfast each morning was simply mouthwatering and the kitchen staff love to engage in conversation with you as they prepare your personally made ommelette, fried eggs etc. We spent nearly an hour each morning having an extremely relaxing breakfast in a airy partially open dining room with marvellous views. Hummingbirds darted about outside on the patio sharing the large exotic flowers with colourful butterflies. The staff are the most wonderful bunch of friendly, helpful, warm, attentive and delightful folk anyone could ever hope to meet on holiday. We were truly pampered from our arrival to our sad departure. Some of the staff we knew from our previous visits to the St Lucian and they greeted us warmly as returning members of their Rex family. Greta as Reservations Manager will ensure that your Holiday goes without a hitch and her attention to detail is excellent, five star. She is well assisted by Nerissa from Customer Services who will check in with you regularly that everything is going well. David, Monica and Marilyn from the dining room will ensure that your dining experience is perfect. Other staff we met for the first time such as Ermin whose cheery smile as she went about her waitressing duties was delightful, and the very helpful Kevin and Kurby from the bar whose kept it wellstocked. Gillian and her maid colleagues provided a wonderful housekeeping service and the 'turn down' services each night were very welcome and luxurious with more fresh towels and biscuits. Finally last but not least we have to mention Troy who undoubtably is the best bartender in St Lucia. We were fortunate enough to be in St Lucia on the day Andy Murray won Wimbledon and after watching such an exciting match celebrations were in order. Troy made up his very own Blue and White cocktails in Andy's honour and together with a Scottish couple we toasted Andy and everyone were sleeping beauties that night after all those delicious cocktails!!! Thanks Troy and keep on with the 'Interviews'. There is a new General Manager of the Royal and St Lucian Hotels - Mr Michelin - and it was great to meet him at the Manager's Cocktail Party. He took a personal interest in his guests and always spoke to us enquiring if all was well, if he met us after that. I hope his plans for the future go well and we will certainly fly the flag here in Ireland for the Rex Resorts. The Spa facilities are very good and my husband can personally recomend Spencer's massages. The Royal Hotel is a perfect hotel for those who want a great location, lovely rooms, excellent dining experiences, relaxing atmosphere and attentive staff. We will be back. Many thanks Royal staff for a truly memorable holiday. The McCloys.

Room Tip: None, all the rooms are roomy and have great views whether over the gardens or the sea.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, August 7, 2013
It was indeed our pleasure to have welcomed you and your husband back to St Lucia for your 14th visit.
We are happy that you enjoyed your return visit and our services .
Your comments regarding our staff have been passed on and are much appreciated,
Looking forward to seeing you next year.
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374 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Wetherby
Top Contributor
97 reviews 97 reviews
20 hotel reviews
Reviews in 56 cities Reviews in 56 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 15, 2013

My first visit to St Lucia and very pleasantly surprised at the quality and service in the Royal Rex. The staff were fantastic, especially the General Manager who took a personal interest and made my holiday a truly memorable experience.

Room Tip: The first floor rooms have a better view than the ground floor rooms but they do not have direct acc...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, August 7, 2013
Thank you very much for posting your comments on your first visit to our beautiful Island and The Royal.

We are delighted that you found the quality and staff, fantastic, and that this made your visit a memorable experience and look forward to having you stay with us again.
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San Carlos, California
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 12, 2013 via mobile

We had an outstanding experience from the unexpected and refreshing Rum Punch upon our arrival to the attentive, engaging and delightful staff ensuring our comfort until our departure. Kurby and Troy mixed delicious drinks and suggested fun outings including the Friday Night Jump Up. Within walking distance or a short taxi ride to restaurants (Wingz & Tingz is a must) the Marina, and shops, we will definitely stay here again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, August 7, 2013
Thank you for sharing your comments on Trip advisor.
We are very pleased that you had a outstanding experience.
I have passed on your comments to Troy and Kirby.
We look forward to your next visit
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Top Contributor
104 reviews 104 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 4, 2013

This hotel is lovely - great location on reduit beach with lovely breakfast dining room looking out to sea while being in the midst of the bars and restaurants in Rodney bay. The suites are nice - very big, nice balconies, big bathroom, good air con. Maybe not quite ultra -luxe, posh 5 start standard but maybe i'm just spoiled! The service could be better but overall this is one of the better hotels ive stayed in in rodney bay and on't think you'd be disappointed.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, August 7, 2013
Thank you very much for your comments and we are happy that that you enjoyed the facilities and location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

Having visited St Lucia many times before, we decided thsi time to stay in a hotel instead of with family. One of the best decisions we've ever made.

I cannot fault the Royal in St Lucia, The staff were always so helpful in giving advice when needed but would also have a general conversation with you when they weren't too busy. This is a good thing about a hotel in my eyes.

The food provided by th hotel was absolutley devine, I am unable to fault the food or the service.

To all the staff I thank you for making our stay enjoyable. But a special thanks to Troy the barman. For keeping the drinks coming all day every day.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkesburg, Pennsylvania
1 review
5 of 5 stars Reviewed June 26, 2013

This 8 day trip to St Lucia was our 25th wedding anniversary and no doubt the best vacation my wife and I have ever had. We were originally booked in their sister resort and up graded to the Royal due to renovations closing the original resort. We were greeted by Richard the General manager and his staff along with a couple of drinks that were well needed after our one and half our trip from the airport. We used this time to soak in the view of this beautiful island, so please enjoy your transfer trip and view it as mini tour. The resort itself was very warm and inviting with an open air lobby and gorgeous beach front room with a private balcony over looking the ocean. We had an all inclusive package and never had a bad meal. Breakfast, lunch and dinner were always just the right amount and dinner was never the same twice(I recommend the Pumpkin soup). The waiters, waitresses and entire staff were very friendly and always available. The highlight of stay was spending time with the bartenders Kurby and Troy, they were very entertaining and a pleasure to talk to. The beach is breathtaking and very clean, we did not run into any cruise ship guests while we were there, but then again it was off season. The shopping area is within a ten minute walk from the resort and a great way to get out and stretch your legs. It was no problem to get a cab or go anywhere, the front desk is very helpful in this area. My wife and I took a walk on the beach one night after dinner and found a sea turtle making it's way out from the water, the Royals beach guard came down to see what we were looking at and we all watched as the turtle(Juliette) my wife named it, made its way to the top of the beach and laid her eggs. We stay with the guard and waited till she was strong enough to make her way back to the ocean. The guard then roped off the area where the eggs were and stayed guarding them till morning. A true miracle to witness. If were ever lucky enough to make it back to St Lucia, there is no doubt we will choose to stay at this resort again. Richard and his staff made our anniversary truly a dream vacation for us. Thank you again.

Room Tip: The Beach front suits have the most beautiful view.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 12, 2013

We stayed at the Royal for 2 weeks for our honeymoon, having been upgraded from it's sister hotel as it was closed due to refurbishment. We were not disappointed. On arrival we were greeted by the manager and made to feel very welcome, our room had been nicely decorated with flowers, bubbly and fruit and had an excellent room overlooking the pool and sea, we had a deluxe suite. We were all inclusive and the food and drinks were brilliant. All food was made to order and was to a very high standard. There were also BBQ's twice a week which were very nice. All staff made us feel very welcome and the customer service was excellent. Troy, the barman makes the best cocktails and we enjoyed hearing his stories in his search for true love! As we visited during the quieter season we practically had the hotel to ourselves, there were about 8 - 12 others guests who we saw throughout our stay, along with the Virgin cabin crew and pilots who stayed once a week. The hotel is set in a fantastic location on Reduit beach which has crystal clear waters and plenty of water sports available to keep you busy. The cruise ship guests visited the beach once a week on a Thursday, however we didn't really notice any difference apart from a couple more people on the beach. The hotel is also only a 5 minute walk from the nightlife and shops in Rodney Bay. We used the spa while we were there, however it is quite small. We were very lucky to be upgraded to this hotel, would stay again if we were paying the same price.

Room Tip: Ask for a room on the 3rd floor with a pool/sea view.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRoya, General Manager at Royal by Rex Resorts, responded to this review, June 14, 2013
Thank you for posting your review on your recent Honeymoon at the Royal.
It was a pleasure meeting you and having both stay with us
I will certainly pass on your best wishes to Troy and the rest of the staff.
We hope that you might return another day for one of your future special anniversaries….
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Additional Information about Royal by Rex Resorts

Address: Reduit Beach, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Gros Islet
#4 Business Hotel in Gros Islet
#6 Spa Hotel in Gros Islet
#6 On the Beach Hotel in Gros Islet
#6 Family Hotel in Gros Islet
#7 Top resorts Hotel in Gros Islet
#8 Romantic Hotel in Gros Islet
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royal by Rex Resorts 4*
Number of rooms: 96
Official Description (provided by the hotel):
Acclaimed as one of the best in St Lucia, the spectacular mile-long Reduit Beach fronts this all-suite hotel while, with a backdrop of rainforest covered hills, atmospheric Rodney Bay is reached within a few moments stroll. Standing in beautifully manicured grounds, the hotel offers an elegant blend of privacy and sophistication. Beneath palm-frond parasols, elegant furnishings allow for lazy days on the sandy beach or relax instead by the large lagoon-style swimming pool shaded by palm trees. The Royal Spa offers an enticing variety of treatments ranging from a reviving jet-lag busting massage to sensual aromatherapy and body care while, for the more energetic, the fully-equipped fitness room is available free to our guests. A delicious full buffet breakfast is included at L'Epicure, an elegant al fresco restaurant next to the beach which also offers tantalising a-la-carte dinner choices. Fine dining experiences can be enjoyed at Chic in the evening while, cooled by gentle sea breezes, the Beach Tent is a perfect venue for lunch. Perhaps enjoy a cocktail at the charming Minstrals Lounge before visiting the elegant Oriental restaurant (seasonal) or Mariners buffet, located at the adjacent St Lucian by rex resorts, or strolling in to town to experience the local ambience. Children are welcomed at the Royal and can enjoy the childrens club available on weekdays at set times at our neighbouring hotel while everyone can benefit from the wide range of activities accessible locally including water sports, horse riding, golf and exhilarating tours to explore the natural beauty of St Lucia. ... more   less 
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Also Known As:
Royal By Rex Hotel Castries
Royal By Rex Resorts St. Lucia/Gros Islet
Royal St Lucian

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