We went to this restaurant on the recommendation of others and I think we must have picked a very bad night!
It was packed with a live Jazz player, so we took a makeshift table behind the tree in the garden. The first waitress was lovely, the way she spoke to us made us think she was the owner........she wasn't! The real owner was sat on another makeshift table directly behind us (probably 3 foot away.
Our starter came out and got delivered to the table behind us, we then watched it go back around the bar, around the restaurant until my husband finally jumped up and told someone it was ours. Next our mains.......I ordered the special - kingfish and salsa. Fresh Kingfish - I don't think so. It was a lump of fish so hard that my knife couldn't cut it - clearly had been frozen for years. I called our fourth waitress of the night over, and she was pleasant and said she would change it for something else. I didn't dare try more fish (bear in mind that this is a seafood restaurant) so went for the other special - chicken with parmesean. Next minute we heard the woman behind us call the woman over and ask loud enough for us to hear - what the problem was. My main arrived after my husband had left his horrible chicken stew with red beans - looked like cat food. My chicken had been deep fried - disgusting & the pasta dreadfully undercooked. We decided to call it a day and asked for the bill.
That's when it stopped being funny. The first bill had a bottle of wine for $80 we hadn't ordered on it. I called yet another waitress over and again the woman behind asked her what the problem was.
Finally we got the correct bill after waiting 20 mins for my switch card to be returned with the signing slip. (made me very nervous as your card should never really be out of your sight).
Not once did the woman behind ask us what the problem was or indeed have the courtesy to apologise - shameful for an owner.
We will never return to Buzz - awful food, awful service and an owner who does not care about customers.
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