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“Fantastic Service” 5 of 5 stars
Review of Serenity Vacations and Tours

Serenity Vacations and Tours
GI 2090 Gros Islet, Gros Islet 00124, St. Lucia
+1 866-766-0794
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Certificate of Excellence 2014
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Attraction details
Owner description: Experience the adventures of a perfect vacation. Serenity Island adventures will dare you to defy the ordinary. We specialize in creating magical private and exclusive day tours while taking great care with groups of any size with our much talked about and award winning Ambassador Service. Your satisfaction is ours. Give you friendly vacation ambassador a call today and start to experience the magic.Magic People Magic Moments Magic Memories
Trinidad
Contributor
13 reviews 13 reviews
4 attraction reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
“Fantastic Service”
5 of 5 stars Reviewed February 2, 2013

Excellent service from start to finish.We booked the one day island tour.Hans and driver Dane picked us up promptly.As there was just two of us that day we were allowed to be flexibe and linger where we wanted,Hans is very knowledgable and they were both very friendly,respectful and courteous, taking photos for us along the way. We will remember this day always.Hans,remember "Android", and if we win, we will contact you.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this review, May 11, 2013
Hans is eagerly awaiting the good news of a win. Himself along with Dayne send their regards with fond memories of your day with them. We always hold dearly the pleasure of hosting you as we to share your fun. We invite you to please consider a return visit for even better experiences. We all hope you endure nothing but the very best until then.

Best regards

John
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356 reviews from our community

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Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Our best trip -The Grenadines”
5 of 5 stars Reviewed January 30, 2013

It was the first time ever visited st lucia and wanted to make the most our week long Winter sun holiday. After seeing pictures from our concierge we had to book it. The day started with John picking us and taking us to the airport. John was great form the off, and filled us in with plenty of local information and was extremely likeable. All 8 of us boarded the small plane and set off the st Vincent, we were then greeted by a golf cart and taken to "Yannis" our lovely boat for the day.

The pictures do not lie, and it truly is the gem of the Caribbean! We sailed around 3 island and stopped off to snorkel the coral reefs and swam with turtles. We were treated to breakfast, lunch and afternoon tea, as well as plenty of rum! Watch out for the 85% one! The staff were effortlessly friendly and filled you in with plenty of info.

On return back to st lucia, John picked us back up from the airport to take us back to our hotel. It was great to see John again and his courteous and friendly manner. We were after a place to eat that night and wanted to get a taste for some real local cuisine. John was on hand to recommend a place and he called them up from the car to make us a reservation. The restaurant was great and it was one of the best meals of the holiday. I cannot begin to tell you how great Serenity were from start to finish. They went above and beyond making the trip one we will never forget.

Thank you John and your brilliant team for a great day! All the best.
Tony and Nicola

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this review, May 14, 2013
A BIG THANK YOU Tony and Nicola for sharing your review.Your experience on this tour continue to inspire us to keep building on it despite the difficulties in achieving a perfect experience. The beauty of this medium is that we are able to test the quality of the tour and make amends by your detail. The pleasure of hosting was mine as it was yours enjoying. We look forward to continuing on te platform your experience and extend an open invite to the entire family for a double dose. Until then my Serenity family extend warmest wishes to all.

Best regards

John
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Salt Lake City, Utah
Top Contributor
86 reviews 86 reviews
18 attraction reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
“Fantastic private tour of St. Lucia”
5 of 5 stars Reviewed January 30, 2013

Our family takes a lot of trips and when we want to book a tour there are a few things we look for: will the tour be crowded, will we visit the places I want, does the company pride themselves on personalized service, do they have good reviews...
Based on that, I decided to book a private tour with Serenity for our family on St. Lucia.
Our guides, Hans & Richard, picked us up from the cruise port and amazed us all day long. The van was clean and very nice. Hans and Richard had a cooler full of various drinks for us...including the best Rum Punch we have ever tasted. Turns out, Hans's mom made it. She also made us a collection of local treats to try throughout the day!
Hans & Richard knew the island would be crowded so they made sure to be ahead of the mobs of other tour groups. But, we did not feel rushed and had plenty of time to enjoy each place and to stop to enjoy views and take pictures. We visited a Banana Plantation first and I got to taste what a banana REALLY tastes like! I DO NOT eat bananas ever...but I did eat this one- it was totally different than the ones in the states! We also went to a local bakery the Rum Distillery, Drive through Volcano, Mud Baths, and Torailee Falls. All fantastic stops. Lunch was atop a mountainside restaurant with views of The Pitons. The food for awesome and was included with the cost of the tour.
As guide, Hans and Richard were very informative about the island (we tend to ask lots of questions). They were also fantastic with my 9-year old daughter. They made it hard for us to leave!

Visited October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Amazing Tour!”
5 of 5 stars Reviewed January 28, 2013

I am a research nut when it comes to travel - I like to make sure we are hitting the best sights and using the best companies. My research paid off using Serenity. First, they were a pleasure to work with prior - I am 6 months pregnant so there are some limitations to what I could do and they helped us pick the right tour (Private Land, Group Sea - I wont spoil the details of the trip for others but every stop was perfect for us). We also booked our helicopter transfer with them - once we landed we found out it was over an hour wait and we were excited to get to the hotel --- they told us no problem, we could do the helicopter on the way home and they got us a very nice car service (which was needed bc it is a long, windy road to get to the BodyHoliday). From the moment they picked us up for our tour to after we even got home to the US - they extra steps they took made was above and beyond what we expected. We felt like we were royalty - at one point we were late for the boat tour & stepped on board with a few people probably not too pleased to wait for us but Hans took over the boat like he owned it - making drinks, checking on us every few minutes, explaining sites we were passing, taking pics the entire time for us --- it was obvious that the other people on the boat were jealous of our service (and we couldnt blame them). By the way Hans - the pictures were amazing - thank you so much for that treat!

An awesome bonus: we also got to go with a father and son (John and Hans) and it was so much fun to be with them especially with us expecting our first and to see how much love and family meant to them.

We recommended Serenity to people at our hotel and also have 2 friends going there in the next few months that we recommended to them as well.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, OH
Contributor
13 reviews 13 reviews
8 attraction reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“'A head above the rest'”
5 of 5 stars Reviewed January 22, 2013

From the beginning of the booking process to the tour, it was all professionaly done. Our guide Han and driver Richard were great. The sites were going to be busy, as many cruise ships were in that morning. They avoided the heavy traffic areas and adjusted the tour so that we were leaving our sites as the big tours buses were arriving. Both were very informative about the island and took us to the volcano and beach for the afternoon. They stopped along the way for us to take pictures and pick up souveniers, and try truly ripe bananas from the trees. They heard that a group of us like local foods and especially bread, so they stopped at a bakery (twice) and gave us local bread to try. Delicious!! They provided drinks during the drive and for the beach. The beach we went to, Ti Kaye Village, was busy, but we were there on a weekend when the snorkle boats were there also. I will tour with them whenever we are in St. Lucia.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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