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“Pool empty, very neglected establishment” 1 of 5 stars
Review of Seascape

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Seascape
Bon Air - Marisule, Castries, St. Lucia   |  
Hotel amenities
Ranked #16 of 17 hotels in Castries
Amriswil, Switzerland
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Pool empty, very neglected establishment”
1 of 5 stars Reviewed January 22, 2013

We had informed the owner of our proposed time of arrival - between 12 and 1 pm. For one thing, the place is very hard to find, as there are no signs of any kind. All we encountered was two fiercely barking dogs - no guests, no Barrie Wilkinson, no slip of paper with a message at the entrance or the like and no-one to ask if the place was at all open or not. After a good look around the buildings we got the impression that it had been closed for some time, lawns not being mowed and the pool empty. A place that seemed very much neglected! As we could not retain our driver any longer, we could not wait until someone would - maybe - have turned up. We continued to our next destination, where they were able to accommodate us, fortunately.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 people have reviewed this hotel

Traveler rating
    4
    7
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    3
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Rating summary
  • Location
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    1 of 5 stars
  • Value
    1 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Ogden, Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 8, 2005

Cleanliness:
The kitchenette was crawling with ants, the bed was teeming with bedbugs, the villa was swarming with mosquitoes (bug spray and mosquito netting did NOT work A BIT!) and there were scavenging animals roaming the grounds at all hours (one of which being a cat with its face freshly chewed off... I've never been more horrified).

Quality of Property:
The clock didn't work, the thermometer didn't work (although the owner tried to make us believe that it was just a matter of us not knowing how to read a Celsius thermometer), the stove ran out of gas on us, the deck was dangerously planked with broken boards, and the air conditioners were extremely old and only served to make our room even HOTTER! (the privilege of which cost us an extra hidden amount of $10 a day PER air conditioning unit!)

Privacy:
The maid walked in on my wife while she was in the bathroom, and the maid asked us to wait out on the balcony while she cleaned our room (even though we insisted we didn't need her services that day).

Quality of Service:
The villa's guest book was a scrapbook of edited entries, blocking out a history of customer complaints.

Courtesy & Hospitality:
The kitchenette contained a camping stove, but no matches (calling the owner at 8pm, he complained that we had roused him from his sleep and that we should have known that the purchasing of matches would be our responsibility)... we were given an initial roll of toilet paper, but were told that additional TP would be our responsibility as well!!... the owner told us on the first night that he would drive us into town for groceries, but later changed his mind and recommended a cab company instead... and the list goes on.

Accuracy of Website:
The Seascape website paints a pretty picture - not surprisingly - and things WERE pretty, to be honest - gorgeous - but there are may hidden costs and details that the Seascape owner was very good at leaving out until they came up.

Food and Dining:
The Seascape brochures/websites will boast a green grocer within walking distance... don't believe it. There was little more than roadside stand, 1/2 a mile away, over a very steep hill, rarely open, and offering only a smattering of questionable goods.

Safety:
The owner mentioned on a few occasions that his property was not the safest place to be on the island, and recommended that we be vigilant about locking our doors.

Price/Value:
We were rarely comfortable, we didn't feel safe, we got eaten alive, transportation-wise: it was EXTREMELY hard to leave or come back to the Seascape property (some cabbies simply would not even try to cross over the hill), and we NEVER got a good night's sleep... I'm not really sure what our money paid for in the end.

  • Stayed August 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeascapeStLucia, Owner at Seascape, responded to this review, April 28, 2012
This guest incorrectly chose a villa for privacy in 3 acres of gardens/vegetation with minimal services,and were expected to provision for themselves.
Unfortunately they expected full hotel services.
They expressed disappointment on arrival so we offered a full refund to facilitate a change to a hotel,but when they refused,we fully expected maximum complaints.
They paid for the cheapest room,but were given a suite and complete use of the whole villa.
Dogs;-we did have an unfortunate period when,animals wandered in from a neighbouring Fishing village.once daily mooching for food.
Cat ;- our cat ,continually scratched her nose despite regular Veterinary treatment .
Supermarket was and still is only 20 feet from the "open air" stall/vendors,which are considered picturesque..
As for the rest of the complaints!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 7, 2005

Great place to unwind-spectacular views.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 3, 2005

We loved Seascape with its lovely gardens,great views & Caribbean character.
We felt more like house guests than tourists thanks to Barrie .
Wish we could stay longer.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 21, 2005

After hours spent looking out at the Caribbean,days lounging on the Private beach and poolside,we are more relaxed than I can ever recall being.
What a wonderful vacation.
We highly recommend "Buddies" Scuba school and a walk through the Rodney Bay Marina.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed May 31, 2005

My English is terrible- but Seascape is a wonderful place that is not done justice in the travel brochure.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SW gulfshore Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 31, 2005

This is a beautiful place for a honeymoon - very private-loved the mosquito net,not many mosquitoes.
Hate to leave but we are travelling next to meet my husband's relatives who are living in Martinique.
We would like to return with a group sometime.
Thank you for everything Barry and Marie.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seascape

Address: Bon Air - Marisule, Castries, St. Lucia
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Castries
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Villa/4 apartments in garden setting sweeping down to a rugged beach for swimming/snorkelling.Ideal all ages-rooms on one level,with shallow ramp to front door,from garden on level with front gatesSeparate Master suite ideal for honeymoons.Panoramic views from 100foot balcony.Relax in your own private paradise and watch the world go by;Fishermen in brightly painted canoes taking their catch to sell at adjoining Marisule beach & Cruise ships on the near horizon sailing into & leaving Castries harbour.Shelter from midday sun under the Gazebo with a fresh coconut water.Rise early and see the Hummingbirds,then a succession of larger birds,drinking nectar from flowers by your balcony. ... more   less 
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Also Known As:
Seascape Hotel Castries
Seascape St. Lucia/Castries

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