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“Wonderful Honeymoon” 4 of 5 stars
Review of Sandals Regency La Toc Golf Resort and Spa

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Sandals Regency La Toc Golf Resort and Spa
3.5 of 5 Resort (All-Inclusive)   |   La Toc, Castries, St. Lucia   |  
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Ranked #6 of 17 Hotels in Castries
Arlington, Virginia
1 review
2 helpful votes 2 helpful votes
“Wonderful Honeymoon”
4 of 5 stars Reviewed November 16, 2012

So when we were debating our honeymoon, we had a few friends tell us to go to Sandals La Toc and they said great things. Then we saw some negative reviews and were a little worried. I can tell you that the people who gave this place awful reviews are just looking for a reason to complain. We loved this place! Saint Lucia is gorgeous and La Toc is on a beautiful beach with a huge pool overlooking the ocean. The staff were all very friendly (especially Miguel!) and we were treated very well. The food at the restaurants was good and we never waited to get in anywhere. I will admit that the portions are small, but you can order AS MUCH as you want people. We ordered like 4 appetizers each time and we were fine....they do not limit you! Sure the dinner places close by 10:30pm, but who eats dinner at 11pm anyways?! And we got late night food at the pub which is open until 3am if you really need to eat that late. It was also nice being able to travel to the other Sandals resorts on the island (they provide the transportation). We visited the beach at Sandals Grande and enjoyed time there as well. I will recommend the BBC (Banana Bailey's Coconut) drink that they serve that the pool bar. I will also recommend the Joe Knows Tour! It was awesome!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,385 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,097)
Date | Rating
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English first
Orangeburg, New York
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 15, 2012

THIS PLACE SUCKS! Don't let the FAKE pictures they post here on FB and there website fool you, this PLACE IS RUN DOWN.... Let me just tell you, went here for our honeymoon and what a dump this hotel was... private pool had tiles loose all over the room jacuzzi leaked every-time we used it... broken windows that don't close.. so many other flaws. There was a wooden handmade box made holding our bed up .... Let me tell you we didn't have a cheap room either, had a 2 story villa, private pool,jacuzzi with ocean view... the one thing that really set it off is they shut down the Grand pool area and setup all these nice wood chairs and took photos for there website & FB, when they where done they stuck the beat up chairs back out!!! Really??? Don't believe any pictures you see because there probably all fakes! My wife has already sent a letter to the corporate office and I will also be contacting liberty travel to let them know they do a crappy job on telling people about the resort there staying at... The food buffet sucked, all the dinner places close at 10:30pm and there's only one place that's open till 2am... The pool bar closes at 5pm... Seriously??? I just spent almost 9k on this honeymoon and spent 3k at a all inclusive at RIU in Bahamas and had a 10 times better time at RIU. Oh yea let me not forget that they also had no power a few days at the pool bar so no frozen drinks and to top it off they ran out of liquor everyday!!!! How do you run out of RUM when you island is known for it... Every couple we spoke to and met there all said they same thing. Way over priced and way outdated.... Let me not forget too there serving sizes for breakfast,lunch and dinner and plate sizes are for a mouse! At one point the waiter brought out the wrong food and as i was eating off the plate he told me to take off the half eaten onion ring i was munching on for a second and he took my plate and said sorry wrong table and literally gave the plate to the table across from us..... WOW talk about sanitary... Sad place... Nice island but i would never recommend sandals to anyone EVER!

Room Tip: Here's a tip don't stay at Sandals... there overpriced rooms and service isn't worth it...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Tonawanda, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 15, 2012

The service at La Toc was wonderful, the staff were friendly and outgoing, always willing to help. The pool and swim up bar were great. The only thing I have a complaint was the 3rd floor room with no elevator. I have a knee replacement and my husband has a seriour heart condition so the stairs were a real problem for us. AAA had stated we needed a first floor room. The food was okay but a little to fancy for our taste, would have enjoyed a little more home cooking.
The entetainment left a lot to be desired.need better and varied shows. Overwise we had a wondferful time.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galesburg, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 15, 2012

worse 40th anniversary we could have had including putting our lives at stake by an employee who instead of fixing out smoke alarm disarmed it by taking battery and unplugging power to it then saying it was fixed. when Mgr was informed she said they have a bkup alarm in corridors lol. she offerd us a $100 discount and a limo ride to airport. Insulting if not down right cheap after spending thousands for a 4 nite stay. shower head flew out of wall hitting me in head because it was only pushed into fitting with teflon tape. carpets were filthy I woundnt walk on bare footed. .all the mgr could say was she worked for a cruise ship before Sandles and my feelings were well experianced in making excuses and upholding shoddy upkeep of a well used moldy musty hotel room. we have been a faithful cliants of Sandles since 1999 and never experianced such a poor excuse for a Sandles resort.Only first timers enjoyed the Sandles experiance for included drinks and food which we had no complaints about. but those amenities cant be enjoyed if you dont wake up during a fire or smoke inhallation thru the stay there.our Daughter was married at Sandles in Ocho Rios and we took 40 guests where we were put in middle of a construction zone . nice place for a wedding . I guess that should have been the warning but I try to give a fair chance and not complain of improvment. The mgr at La Toc needs to be sent back to her cruise ship and the resort needs a well ova due overhaul of a well used resort . It hurts to write such a bad reveiw of a place we called home for many yrs but when I go home my saftey should be first at hand and a mgr acusing guests of tampering with something her help did has to be the last straw. this will more then likely be our last vacation with Sandles which makes us both very sad but we got away with our lives T/G

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Regency La Toc Golf Resort and Spa, responded to this review, November 23, 2012
We regret to read that we did not meet your expectations for service and quality. Being return guests I'm sure you know that this is definitely not our normal standard and for this, please accept our apologies. We have many guests who feel the direct opposite and have boasted of our luxurious accommodations but as hoteliers we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review.

As you already know, we are currently working with you to address your concerns and resolve this matter so that our future guests do not have similar feedback.

Thank you for your review and for your patience.

We appreciate your loyalty and hope to welcome you back soon for a stay that exceeds your expectations.


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caroni, Trinidad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

My husband and i had a belated anniversary trip. so we decided to go to Sandals..... we chose Sandals La Toc in St Lucia. i have never been to any of the other resorts but i will say i dont regret this trip......

Well trained staff, clean rooms surroundings etc.... i will recommend this hotel. Awesome vacation!!!!! will be visiting soon

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2012

My husband and I stayed at La Toc Oct. 6th-Oct. 12th, 2012 and we had a wonderful experience. La Toc is clearly a honeymoon destination and we were in the minority being an old married couple but that does not matter at all! Take some of the reviews with a grain of salt because the experience is truly what you make of it!! We were on vacation with friends of ours and we stayed in a Butler room on the top of the hill. Our butlers, Christus and Gilbert were fun, professional and truly made our stay worry free. They were helpful, informative and arranged basically anything and everything we wanted to do! We did 2 excursions, Joe Knows and Zip lining and both were fantastic. High energy and just plain fun! It poured rain the day of the zip lining but it didn't dampen the experience one bit. It was actually the perfect activity to do on a rainy day as you weren't left feeling as though you wasted the day. Another day, Christus arranged a driver, Leo (an sweetheart!) to take us in to the market and to a local restaurant (Coal Pot-amazing food). Leo had a sweet ride and stayed with us the entire time. One suggestion, if you do request a driver, state that they can dress casually otherwise they will wear long sleeved shirt and long pants. Too hot and too formal for these guys to be in with a few tourists shopping for the day. We also booked a cabana for a day and it was well worth the money. Javan (the cabana butler) was a blast and provided the highest quality service. He knows the perfect balance of spending time with the guests, knowing what they want but also giving them their space and privacy. We also did had a hot stone massage with Stella and that woman has hands from the heavens!! She was absolutely lovely! Restaurants were all good...again, I think peoples opinions will vary depending on tastes, experiences and expectations. If you go in with an open mind, you will enjoy. We aren't overly critical and we were happy to not have to be cooking, cleaning or prepping the food so every meal was a joy! We would definitely recommend La Toc as well as Christus, Gilbert and Javan! Thank you all for an excellent vacation!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 13, 2012

My wife and I stayed here for our honeymoon and we found the resort to be exactly as advertised. Restaurants were very good, the resort was definitely set up for couples and the people were extremely friendly. We liked the beach, but thought the Grande's was a little nicer. We went on 2 excursions, the Joe Knows Tour and The ZipLine adventure (I likely have the name wrong of ZipLine tour). We found both were well worth the money. The resort itself is very spread out, so we stuck to the main pool/beach during the day and usually went for walks to the further points in the evenings. Our only real complaint was that the beds were very hard. I didn't mind, but my wife had a lot of trouble sleeping. We informed the front-desk and they came to add additional blankets on top of the mattress, but that didn't seem to help. Overall, we were very happy with our choice and would recommend it to any potential honeymooners.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Regency La Toc Golf Resort and Spa

Address: La Toc, Castries, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Castries
#3 Spa Hotel in Castries
#4 Family Hotel in Castries
#5 Top resorts Hotel in Castries
#6 Romantic Hotel in Castries
#6 On the Beach Hotel in Castries
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Sandals Regency La Toc Golf Resort and Spa 3.5*
Number of rooms: 331
Official Description (provided by the hotel):
•Elevated Millionaire Suites come with 180 degree views, rotating 46” plasma TV’s, a private whirlpool and infinity pool and fully opened glass walls•Private car transfers and 24 hour room service available•Sandals La Toc Golf Course located directly on the resort •10 minutes from George F.L. Charles Airport (SLU), Shopping and Castries and 1 hour from the Hewanorra International Airport (UVF)•“Stay at One, Play at Three” free shuttle exchange privileges with Sandals Grande St. Lucian and Sandals Halcyon •Three magnificent freshwater pools, sixty-five personal plunge pools, and four whirlpools. •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Saint Lucia‘s Leading Spa Resort •Five Star Diamond Award - American Academy of Hospitality Sciences ... more   less 
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Also Known As:
Sandals La Toc Golf Hotel Castries
Sandals St Lucia
Sandals Regency St Lucia Hotel
Sandals Regency La Toc Golf Resort And Spa St. Lucia/Castries

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