We spent 9 nights at the Rendezvous in May. Amazing that it's now September, so forgive me for the lateness of this review! This has been a difficult review to write. For the reasons I outline below...
The outlook on arrival is spectacular. The hotel is set on a lovely beach and with utmost care having been given to the presentation of the restaurant and bar areas next to the beach. Truly stunning. The duty manager met us and gave us a refreshing cocktail after our journey, which was lovely. He also talked us through the resort and we understood the layout. We were then shown to our rooms.
Having spent what, to me, seemed quite a lot money upgrading to the Beachview rooms, my immediate impression was that the accommodation was small and slightly dated. I am maybe a little spoiled, but frankly i was disappointed. However, it was functional and the view over the beach made up for most things. There was a lovely hammock on the very small private balcony and the bathroom was immaculate. However, the room itself was very small, and I have spent holidays in much nicer rooms. We had asked for fresh milk to be delivered to the room so that my partner could enjoy tea with milk. This was a long time coming, and when it did it was not replaced for the entirety of our stay! Hence to say, what we didn't use was flushed down the sink!
This brings me on to the service. While I think they try and make every effort to accommodate every wish of their guests, some of the staff are incredibly abrasive. This ranges from the entertainments and events managers to the bar staff. Maybe it's just the Carribbean way, but we were stunned by how off hand some of the staff were. Don't get me wrong, this is a perfectly lovely set up, but you are made to feel inadequate quite often, simply by requesting drinks or dishes that they don't want to serve you. There are staff who comply, and give the impression that they have been told to say 'Have a nice day' after every remark, which is the most irritating thing! The lady that serves eggs in the morning has a knack of saying 'Good morning how are you?' in a way that implies she doesn't really care in the slightest! The duty manager was in charge of the archery practice one day, and I was made to feel as though I was 5 years old. Admittedly, I may have been useless at it, but I'm on holiday for heaven's sake! I'm not attempting to be the next World Chamption archer! However, I must be honest and say that we found really good staff too, and who were very helpful.
The thing that spoiled our trip was actually the clientele. I know there is not much that the hotel can necessarily do about this and it seems a little unfair mentioning it. However, anyone visiting needs to be aware that the nature of the visitors varies hugely. We were there when a few weddings were taking place. One of these weddings consisted of a family which, shall we say, were loud in the extreme. They monopolised the ENTIRE hotel. They were drunk, loud, took over the pools, wanted to chat with you constantly(!) and were THE constant feature that we saw. They broke the dress code rules, they wandered through the bar without tops on, they just generally brought the place 'down'. I sound like a snob, but I expect a hotel of this calibre to uphold the dress codes and the experience for the rest of the guests. Especially given the price we had paid.
The food was average. Don't let anyone let you think this is a fine dining establishment. The buffets are good and comprehensive, and you certainly won't starve with food on offer every few hours! However, even booking in the private, sophisticated area, meant that you got basically more attention and the same food.
OK some positives. It is a gorgeous place, please don't get me wrong. The outlook, the beaches, the swimming pools and the spa were all brilliant. I just think with a little more care and attention and a re-emphasis on service, this place could be truly stunning.