Sunset Hill Resort & Spa need some major improvements. On my initial arrival the physical property looked well kept from the lobby.
Within 10 minutes I realize I was in the wrong hotel when I saw no television set or appliances available. Food for my stay (5 days total) was never available.
After 11:00pm no staff was on hand and the rooms were hardly maintained. My bed sheets were never changed and the bathroom was broken upon my arrival.
The water went out for hours when I was there and as a guest I shared a common iron with hotel guest waiting desperately for one. This hotel should not even be considered a half star (*) property.
The management staff is aweful, leading the pack is the Owner, Jamaican by nationality. When I wanted to lodge a complaint to him directly, he denied that he was the owner and said it was too late for complaints.
Warning..listen to me and do not fall victim, Sunset Hill Resort and Spa is NOT an option even if nothing is available. STAY AWAY!!!! I will never go back there!!!
- Official Description (provided by the hotel):
- Imagine a hotel of unique charm and rare ambience - a combination of old world hospitality with modern accommodations and 20th century amenities. The resort is unique in the Caribbean - small in size, offering levels of service unavailable at large properties. Imagine a resort so simple but so splendid ...where each guest can design their own holiday to suit their preference ... and budget. At this charming hotel, guests are treated as friends and welcomed into our "home". ... more less
- Also Known As:
- The Sunset Hill Hotel Castries
- The Sunset Hill Resort And Spa St. Lucia/Castries