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“Caribbean 5 Star not English!!” 4 of 5 stars
Review of Sandals Halcyon Beach St. Lucia

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Sandals Halcyon Beach St. Lucia
4.5 of 5 Resort (All-Inclusive)   |   Choc Bay, Castries GM910, St. Lucia   |  
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Ranked #5 of 17 hotels in Castries
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Caribbean 5 Star not English!!”
4 of 5 stars Reviewed October 10, 2013 via mobile

I will start with positives, fantastic food, fabulous people and central location to the two other Sandal Hotels which all their facilities were included with free shuttle buses.

Honeymoon suites a little tired and in need of bringing up to 5 star standard. Would have been nice to have had a nice cocktail area to have pre-dinner drinks instead of the area by the pool with late rowdy drunken swimmers. Endless hassle off locals to go on trips.

Would have been happier at The Grande.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach St. Lucia, responded to this review, October 11, 2013
Hello and thank you for your review, Sarah. We appreciate your honest feedback, as we are constantly evolving and identifying areas of our service that we can improve upon. I apologize if you felt that anything did not meet your standard during your stay. We encourage our guests to contact our resort management team while on property so that they can have the opportunity to assist you. They are always willing to work with you to make sure you walk away feeling like your stay was money well spent.
Thank you once again.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
ontario
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 8, 2013

This is our 5th sandals, very quiet location with very little night life. Food is great and never experienced any problems with service. Beach has brown sand which with wave actions causes dark water. I swam in it and found it excellent with a very clean, unlike the Grand with garbage floating and cigarrette butts on the beach. The Grand has a beach with clear water. We travelled to all 3 locations and enjoyed Halcyon. Rooms were clean and seemed to be redone. The balconies di not provide any privacy in the building we were in and a small privicy wall would go along way.

As others have noted the internet does not work well and should be fixed if charging for it.

One point on service there was a couple times I asked for things like to replace the coffee which was not done by housekeeping when the room was done. I had to ask twice and it took a few hours. I arrived and the fridge had not been restocked. I would think the rooms should be checked before guests arrive.

The items I mentioned above have been mentioned many times in other reviews and management should fix the problems.

Arrival lounge at the airport was a great idea as we waited for our vehicle to take us to the hotel.

The diving was well organized and went to some of the best reefs I have seen in many years. You must take a shuttle to the boats. I did 8 dives and everything went as per schedule.

Overall an excellent hotel but needs to improve the small problems to become a great hotel

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach St. Lucia, responded to this review, October 10, 2013
Thank you for your review of Sandals Halcyon Beach. We are thrilled that you had such a wonderful time at our resort. The diving staff does a tremendous job at finding the best dive sites and making sure that our guests see all the beauty hidden in St. Lucia's gorgeous waters.
We appreciate all of your feedback and I will be sending your suggestions to our resort team for further review. As hoteliers, we realize there is always room for improvement as we strive to provide our guest with the overall best in service and quality.
We look forward to welcoming you back again soon!
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1 review
5 of 5 stars Reviewed October 8, 2013 via mobile

My husband and I went to the Halcyon on St Lucia for our honeymoon. Beautiful island and resort. The staff at sandals is amazing! They are all really friendly and helpful. There are three resorts on st Lucia and we visited the other two during our stay. Each resort is different and all three are awesome! We are ready to go back. :)

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach St. Lucia, responded to this review, October 10, 2013
Thank you for your review of Sandals Halcyon Beach. We are delighted that you had such a fantastic honeymoon at our resort! There is so much for our newlyweds to see and explore with one another that you are sure to walk away with the best memories of such a special occasion. It is terrific that you also got to visit our other properties and enjoyed them all!
We look forward to welcoming you back soon to make more wonderful memories!
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Glossop, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

My husband and I stayed at the Sandals Halcyon beach St. Lucia from the 6th september 2013 for one week. We found the hotel fantastic, especially the reception area, This hotel is the best we have ever experienced with exceptional friendly couteous staff, whose manners are excellent. My husband and I found the pool side entertainment staff very friendly, always asking everyone around the pool to join in with activities, we found these to be fun, with pool volley ball, and activities on the beach. The waiters around the pool area always asked if we needed a drink, which we found great. If you fancy a fantastic breakfast facing the sea with everything you can think to eat try Bayside its so romantic, and the staff are always so happy to help with a smile. Kellys dockside restaurant is a must, try the grey fish snapper, or a juicy steak with a jacket potato, overseeing the sea. Kayshama is the most friendly waitress we have ever met. Listen to the music of the piano really romantic. Kimonos japanese is a must, with staff, Jarvis,Simeon, Angel, Spencer, Robert, Shermila, Ursel, Derick, Valence, Termany, all wanting to sing and dance at the end of the meal, great way to make friends. The gardens are out of this world, in which do make time to have a photo shoot, which is truly amazing. The bedroom we stayed in was Eves honeymoon suite, the four poster bed was out of this world, the towels in the bathrooms were so soft and fluffy especially when you need a shower when coming of the beach. THe dinks bar is always topped up, so dont worry about running out of anything, just make sure you get some ice. The italian restaurant Marios is outstanding, make time for Dwight the waiter who will go through the wine list with you. The bar area in the evening was always fun, the staff always cheerful and helpful,making time to take your picture if you wished. Take time to go and browse in the gift shop at the front of the hotel, Marvel is brillient, full of life and very helpful. We both had a amazing time, and would certainly recommend to all our friends,

Room Tip: Its great being on the ground floor facing the gardens, ideal to sit outdide your room, and take in...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach St. Lucia, responded to this review, October 11, 2013
Thank you for taking the time out to write a review, Linda! We are ecstatic to hear about the fantastic holiday you had at Sandals Halcyon Beach. We see that the staff took excellent care of you during your stay and that you found them to be quite attentive to your needs. They genuinely want each guest to have the best experience possible and will happily go out of their way to see to it!
We certainly look forward to seeing you again soon!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 8, 2013 via mobile

I wish we did not have to leave. We loves every min. Of our stay. The activities staff members were amazing and so much fun- we made so many friends while we were there. We will be back.
Now if you do book at this resort which I highly recommend- do not book your room off the pictures off the sand les website. We did not pick the 'best' room when booked but we were expecting a little nicer than when we walked in and found.
We would highly recommend taking a couple tours while your there.
This resort is perfect for relaxation. We did go to the other two resorts and we have to say that we Loved the Halcyon resort the best- the other two felt very commercial!
Halcyon keeps everything very intimate and allows you to truly relax and do whatever you want- have fun, interact with other couples, relax in a cabana- anything you want to do is conveniently all in one area- the other resorts are very spread out.
We loved the resort, the island, the staff, the locals; we are already planning on coming
back but for longer this time! You need at least a full week. We only were able to do 5 days and wish we could have stayed for longer.
When you do book be sure to either plan your own flight plan or go threw a travel agent. We booked right threw the Sandals resort website and we got screwed on our flight plan!!! Two days there- two days back; when everyone else who we talked to booked on their own either had a direct flight or one stop. That right there would have made our trip better. But we loved every minute while we were there!!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach St. Lucia, responded to this review, October 11, 2013
Thank you for your review of Sandals Halcyon Beach. We are happy that you thoroughly enjoyed your stay at our resort and had a wonderful time exploring the beautiful surroundings. I apologize for any confusion you experienced during booking and we thank you for your feedback as it assist us with our continued improvement efforts. We always strive to provide our guests with the best experience from start to finish.
We do hope you return in the near future to see what changes have been made in your absence.
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Grand Rapids, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2013

My husband and I wanted a honeymoon we could be active on. Sandals offered water activities, tours, and a great bar. Agnes is the best bartender EVER. I wish the food could have been a little more exciting, but our service was always outstanding!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach St. Lucia, responded to this review, October 11, 2013
Thank you for your review, Kim. We are pleased that you well entertained for your entire trip and got to participate in many of the activities we offer at Sandals Halcyon Beach. We offer more quality inclusions than any other resort and this of course extends into our land and watersports. We will also send your suggestion to our resort management team and thank you for your feedback.
We look forward to welcoming you back soon.
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North Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 7, 2013

Mine and my wife's trip to Halcyon is our second Sandals trip. We went to Ocho Rios (Grande Riviera) for our honeymoon and this trip was for our anniversary. The Sandals lounge at the airport was packed and kinda chaotic, maybe just timing from everyone coming in at the same time. But the staff made sure everyone got Rum Punch and put on the correct bus to their resort.

The ride from the airport to the resort is just over an hour not two, don't worry about that. The road is incredibly windy, so you may want to take some sort of motion sickness medicine if you get motion sick.

Upon arriving we were greeted with cold towels and asked if we wanted champagne or Rum Punch which were quickly brought over. They sit you down and explain the room you got and tell you about your room keys. My wife and I asked about how much it would be to upgrade to concierge (we had it in Jamaica and my wife wanted the service again.) We were told by Kayne, that all of the concierge rooms were booked, but that they would extend the service to us anyways. Thanks!

A tip for anyone doing Sandals for the first time, always got to the orientation. It takes maybe 20 minutes, grab a drink and have all of your questions answered. It will make your trip that much better, especially if you're wondering about reservations or dress code.

After the orientation we went down to the beach. It is not a private beach, but the locals are very sweet people who just trying to make an honest living. If you say, no thanks not interested, that's it, they will leave you alone. Now I read over and over, "Do the Joe Knows tour!" When we were on the beach, we were approached by young local named Julian. He does a tour very similar to Joe Knows, but his is cheaper and smaller. So instead of the being on a boat full of people, you're put on a smaller and much faster charter.

We booked with him and let his cousin Kennedy take us out on Wednesday. It was the highlight of our trip. The best part was instead of them taking you to a restaurant like Joe Knows, Kennedy takes you to his mom's house, so you get that real local food.

There are two other Sandals resorts nearby, Grande and La Toc. They are both beautiful and worth hanging out at for a day. Halcyon was easily my favorite of three and for these reasons. It was smaller, therefore less crowded. Grande is huge and beautiful, with an amazing beach. But it's also crowded. You're never more than 4 feet from another couple when on the beach. At Halcyon, our first morning it was my wife and me on the beach. Halcyon's bartenders, especially Danny, know what they're doing. They're quick and know a variety of rum drinks to make. At Grande, with a combination of the crowd plus the slower bartenders, it could take 20 minutes to get a drink. Make sure when you're at Halcyon to order a Bob Marley and if possible have Danny make it. He pours a shot down the straw. Bob Marley's are extremely good and they will definitely put you in relax mode.

The best thing about staying at a Sandals in St. Lucia is having the other resorts that all have a different vibe. Want quite and romance? Halcyon. Want to party? Grande. Want to chill in a gorgeous pool? La Toc.

You may also want to book a candlelight dinner. It was my wedding present to my wife and now it will be something we always do at Sandals.

The only real problem we may have had was there was a small leak in our bathroom, either from the air conditioning unit or the roof. It was small and my wife and I simply threw a towel on the floor. I know some people would complain, but my wife and I simply shrugged it off. We only used our room to get ready. We were in St. Lucia, why the hell would we want to be in our room and not on the beach?

Our experiences with Sandals have coming back again. While in Jamaica we booked our St. Lucia trip. While in St. Lucia we booked our Antigua trip.

Make sure to book with Julian, go to orientation, get a Bob Marley and book a candlelight dinner.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandals Halcyon Beach St. Lucia

Address: Choc Bay, Castries GM910, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Castries
#4 Top resorts Hotel in Castries
#4 Romantic Hotel in Castries
#5 On the Beach Hotel in Castries
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Halcyon Beach St. Lucia 4.5*
Official Description (provided by the hotel):
•Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more   less 
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Also Known As:
Sandals Halcyon Beach St. Lucia Hotel Castries
Sandals Halcyon Beach Castries
Sandals St Lucia
Sandals Halcyon Beach St. Lucia Castries

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