This is our 5th sandals, very quiet location with very little night life. Food is great and never experienced any problems with service. Beach has brown sand which with wave actions causes dark water. I swam in it and found it excellent with a very clean, unlike the Grand with garbage floating and cigarrette butts on the beach. The Grand has a beach with clear water. We travelled to all 3 locations and enjoyed Halcyon. Rooms were clean and seemed to be redone. The balconies di not provide any privacy in the building we were in and a small privicy wall would go along way.
As others have noted the internet does not work well and should be fixed if charging for it.
One point on service there was a couple times I asked for things like to replace the coffee which was not done by housekeeping when the room was done. I had to ask twice and it took a few hours. I arrived and the fridge had not been restocked. I would think the rooms should be checked before guests arrive.
The items I mentioned above have been mentioned many times in other reviews and management should fix the problems.
Arrival lounge at the airport was a great idea as we waited for our vehicle to take us to the hotel.
The diving was well organized and went to some of the best reefs I have seen in many years. You must take a shuttle to the boats. I did 8 dives and everything went as per schedule.
Overall an excellent hotel but needs to improve the small problems to become a great hotel