Recently my wife and I stayed at Sandals Halcyon for our honeymoon. They offered several special packages for honeymooners that include a butler to unpack your bags upon arrival, couples massages, candlelit dinner on the beach, and a personal a butler for a day at the resort among others. The cost of the package we chose was about 20% of our total expense. We never received any of the butler services included in the package and management tried to charge us extra for the massages and the dinner even though we paid for the package. I was in the sales office arguing with management for 4 of the 7 days I was at the resort. They removed the charges for the dinner and massages, but they are refusing any sort of refund for the services that I paid for and never received. The manager claims that there are no prices associated with individual features of a package and so there is no way to refund any money, which means either the price I paid was concocted arbitrarily and does not reflect the cost of the service or the manager is flat out lying. So in short, Sandals has no problem taking large amounts of money from customers, they problem they have is providing the service that customers pay for.
- Official Description (provided by the hotel):
- •Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more less
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- Also Known As:
- Sandals Halcyon Beach St. Lucia Hotel Castries
- Sandals Halcyon Beach Castries
- Sandals St Lucia
- Sandals Halcyon Beach Resort St. Lucia/Castries