Recently my wife and I stayed at Sandals Halcyon for our honeymoon. They offered several special packages for honeymooners that include a butler to unpack your bags upon arrival, couples massages, candlelit dinner on the beach, and a personal a butler for a day at the resort among others. The cost of the package we chose was about 20% of our total expense. We never received any of the butler services included in the package and management tried to charge us extra for the massages and the dinner even though we paid for the package. I was in the sales office arguing with management for 4 of the 7 days I was at the resort. They removed the charges for the dinner and massages, but they are refusing any sort of refund for the services that I paid for and never received. The manager claims that there are no prices associated with individual features of a package and so there is no way to refund any money, which means either the price I paid was concocted arbitrarily and does not reflect the cost of the service or the manager is flat out lying. So in short, Sandals has no problem taking large amounts of money from customers, they problem they have is providing the service that customers pay for.