Generally the hotel was ok, we went for a Luxury Waterfront Suites and the room was pretty good value for money.
The big issue was the customer service which was awful, firstly they wanted us to pay for the room on arrival. I had no issue with this and had all the documentation to hand regarding the amount we had outstanding after initially paying the deposit.
We had booked direct via the Harmony Suites website and the whole thing was quoted in US dollars and US dollars are widely accepted in St Lucia. So we went away and got the cash for the hotel (the exact amount that was detailed on the confirmation that was outstanding). When i tried to give the money over, I was told that the bill was now higher because the exchange rate (EC to US) had deteriorated during the time between us booking and arriving so it would cost them more to exchange the money and we would have to foot this bill! ...I'm sorry is it my fault that the exchange rate is worse..why would you quote an exact price in US dollars if you aren't willing to accept that price! I bet they aren't giving people refunds when the exchange rate improves!
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- Also Known As:
- Harmony Hotel Castries
- Harmony Suites St. Lucia/Castries