We visited Harmony this past week for one night as we had some business to take care of in the city. e have stayed at Harmony 3 other times in the past 2 years, so we are very familiar with the hotel, amenities and location.
Harmony is an older hotel that is showing it's age in lots of areas. It is well kept, lovely gardens and small pool and the rooms are very clean; they are also extremely dated. 80s tile in the bathrooms, wall mounted old tube hairdryers, older wicker furniture, sink that takes forever to drain, toilets that keep cycling for a long time, even after jiggling the handle, poor soundproofing (could hear the footsteps and conversation from above room, small old TV that you can't even see form the bed and has limited channels (not even the full lineup for the cable provider they use), etc. Just very dated. Also, for those who may like to sleep late - be prepared for a very bright room in the mornings - the curtains do not cover the whole sliding doors and one window is only covered by a rattan roman shade - lots of light in the mornings (and even at night from the pathway lghting) I will give a thumbs up to housekeeping - it is very clean. We were in a classic suite and they do have kettle, mini-fridge, toaster, a few glasses and kitchen odds and ends, etc. No microwave or cooktop or anything though to re-heat food. As noted, we have stayed several tiems when we have needed a clean, affordable option while taking care of business in the city.
Our disappointment and frankly, odd, experience started at check-in though. The young man at the front desk, McKenzie, asked us if we were checking in, we said yes and he gave us the form to fill out. He then proceeded to take out the key and show us to the room. Never once were we asked for ID, a CC for any incidentals, etc. Very wierd and a bit disconcerting - how does he know who we are? We also inquired about a later check out (normally it is noon). We were asking for 1pm. He told us that would be $45US. For 1 hour. As noted, we have stayed in the past and have always been able to get a later check out with no problem and never been charged $45US. He claimed this was standard procedure at hotels in St. Lucia. I called his bluff and told him - this has never happened to us before, not at this hotel, and not at any others we have stayed at - and proceeded to list off a handful we have been at in the last few months. After that, the story was we could speak with Esther in the morning and work it out with her. Ok, no prob. He took us to the room, which as noted was very clean and adequate. Also - be forewarned. The parking for the hotel is very, very tight with small parking spaces and limited space to turn around.
We came back later that night from dinner - around 11:30. Their hotel procedures state that the hotel will be secured after a certain hour (either 10 or 11) and you would have to pass through the lobby which will have a security guard. Well - we passed right on through and never saw a living soul; again very strange as we have been in the past and have definitely had to show our room key or room number to pass on into the hotel. Front doors were open and no one was around.
In the morning, we spoke with Esther. Asked about a 1pm check out. She told us not possible. didn't even offer the $45US extra fee option. Doubly strange - never asked our name or what room number or type of room we were in. Just told us no, she had people coming in for 10 of the Classic Suites and we couldn't get a later check out. Now - I've never met her before. How does she know who we are, what room we are in, etc? Hmmm...Checked Expedia and there were several classic suites still available for that night, so that wasn't the issue. Strange. Again.
Lastly, check out. We were there promptly at 11:55. Turned in the key to Esther and asked for our reciept. We are then told there is no reciept. As we booked with Expedia, she could not print us a reciept. What? Supposedly, as we had booked with them and the rates are confidential- she can't print us a reciept that shows a zero balance due the hotel. I have booked with Expedia all over the world - always, always, always have received a receipt showing a zero balance due the hotel. Just very strange. Again though - she never asked our names, room number, etc. How does she know who we are? It is all very strange and disconcerting.
Needless to say, that is the last time we will be staying there. It is unfortunate as it is a comfortable, affordable option in Rodney Bay. But between the lack of checking IDs, security missing and strange responses, we will be taking our business elsewhere in the future.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.