We stayed at the Royal from 3/18/2008 - 3/22/2008, on a spur-of-the-moment trip. Given some of the reviews, I was somewhat apprehensive about the property. Thus, we kept our expectations low. These misgivings were mostly unfounded, however, and we thoroughly enjoyed our stay.
I'll begin by saying we did not utilize the food service very much, as that seemed to be the chief complaint among previous visitors. We had burgers and sandwiches at the pool bar one night, and they were tasty, but moderately slow at about 30 minutes for delivery. We also had sandwiches there for lunch on the day of our departure. We were in a bit of a hurry, and they did accommodate us somewhat; it still took a little longer than I would have expected for what we ordered. Regarding the beverage service: Troy and the rest of the bar staff were very good, no complaints there. There are several restaurants within short walking distance. We tried the Buzz (nice, pricey at $140 US for two adults, two children, though we had drinks and dessert), and Cafe Claude (several visits, about $45 US for breakfast). The Edge looked very nice, but I wouldn't recommend it for those with small children/picky eaters.
The staff at the property was polite and helpful, though not overtly friendly. There was a major northerly ocean swell event forecast during our stay. I commend the management on their proactive decision to move us and other guests to higher floors in case there was flooding (which there was not). We packed our bags so as to be moved after lunch, but they had not been moved when we came back from the beach for the day. A call to the front desk quickly rectified the situation. The staff did seem to be preoccupied with the weather threat. Since they are used to near dead-calm conditions on their beach, I think they were a little too quick to raise the red flags at the beach, which indicate no ocean swimming. I was a little put off by the fact that I always seemed to have to go searching for bottled water, since it was never left in our room by housekeeping. I would buy water at a local market next time (Peppers Market is just around the corner).
The room decor, noted as "dated" by some previous guests, was fine; not the latest-and-greatest, but in good condition. The rooms and the property seemed to be very clean. The beach solicitors were a little annoying, but everyone there is just trying to make a buck, so I suppose a little empathy is in order.
The beach was nice--supposedly one of the best on the island--but not nearly as nice as some I have seen. If you are from the US, think south/east Florida coast (Palm Beach, Miami). I read descriptions of "sugar-white" beaches, but I didn't see one anywhere (say, like Florida panhandle, Alabama gulf-coast). It may have been due to the surf/weather conditions, but I noticed some trash being washed up. Nothing really bad, but hearing that this was the best that St Lucia had to offer gave me pause.
At about 90 minutes, the ride to/from the main airport in Vieux Fort to Castries/Rodney Bay is long and twisty. If you have travelers that are prone to motion sickness, I recommend taking appropriate measures. You might want to ensure your prospective ride has air conditioning, too. The fare is supposed to be fixed, but we paid $220 EC up and $200 EC back, minus tips.
We rented a car one day, and drove down the west coast to Soufriere. Driving is challenging, of course. If you are not comfortable driving on the left-hand side of the road and the right -hand side of the car, I wouldn't recommend it. The scenery is absolutely breathtaking. Signage is almost non-existent, and the city streets are very narrow and confusing. I received "navigational assistance" from locals a couple of times, and they were appreciative of a little remuneration. We found ourselves driving back north after dark. We felt very uncomfortable driving through Anse La Raye at night; I would not do that again. The drive is that much more challenging at night, punctuated with the occasional pedestrians nearly invisible on the side of the road.
Actually, after the drive we were much more appreciative of the relative sanctuary offered by the Royal and its environs. At current rates the value offered by the property is questionable, but I consider it a relatively safe choice. The area in which the property is located makes it worth a small premium. If your expectations are at the Ritz/Four Seasons level, you will be disappointed. In the US I would compare it to a Hyatt/Crowne Plaza property. I'll give it 3.5-4 stars, but just a little effort in the friendliness and food-service could easily make it a solid 4.
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