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“Wonderful place to be” 5 of 5 stars
Review of Bel Jou Hotel

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Bel Jou Hotel
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PO Box 296 | La Pansee, Castries 89131, St. Lucia   |  
Hotel amenities
Ranked #8 of 17 Hotels in Castries
Quedgeley
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
“Wonderful place to be”
5 of 5 stars Reviewed January 27, 2010

This was our second visit to Bel Jou and we found it even better this year than last. Improvements have been made to the garden and to the shower rooms in existing bedrooms. We were accommodated in one of the newly created garden rooms which are totally charming. I can appreciate that some people would find the location of Bel Jou challenging, but there are so many compensations it is difficult to fault anything.The Saga rep on site Penny Askew is tireless in her efforts to ensure that all guests are satisfied. The current Manager, Helen McDonald, is a visible presence constantly, meaning that there is no chance of poor service on any front. The fantastic shuttle bus service ensures that the problematic location is not a stumbling block to one's pleasure

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Any
English first
Lincolnshire
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 18, 2010

Larry Jackson and his staff have made the Bel Jou into a first class hotel. The food was excellent,and the attention to details was perfect. Larry Jackson was a hands on Manager and nothing was too much trouble,
On the downside of this hotel, were the steps and the position of the hotel.
I would suggest to anyone to get proper information from Saga before booking. The steps (52) were steep and difficult. (although the bungalows were on the ground level).
The hotel is situated on a very steep hill and there is nowehere to walk.
I would recommend this hotel for the hospitality only.

  • Stayed December 2009
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
County Durham
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 10, 2010

Irene and I stayed at Bel Jou over Christmas and New Year 2009/10 and had a wonderful time. The staff were caring and attentive, Larry, the manager was on-hand and involved at all levels from early until late.

The food wad superb; especially the gala and celebration dinners - amazing fillet steaks! Wine was dispensed liberally during meals and the free bar provided an extensive range of inclusive drinks for 12 hours a day. On several days we took the alternative of having lunch in the Cabana instead of the main restaurant - a limited menu but equally good.

The location provides stunning views over Castries and the Caribbean Sea. Saga's brochure describes the hotel and its facilities accurately (note especially the location and info on steps between levels if your mobility is limited). The Saga rep, Penny, was caring, effective and attentive.

The included excursions were rather rushed but did provide a taste of the dramatic scenery and activities available in the north and west of this beautiful island.

A selection of optional activities added interest and fun to otherwise lazy days.

Fellow guests made use of the courtesy minibus to go shopping in Castries, visit Rodney Bay or Pigeon Island. Although we didn't, they seemed happy with the service.

We had some rain showers but this rarely caused a problem and everything dried quickly afterwards. Of course the rain is essential to maintain the greenness of the vegetation.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANTIGUA
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2009

After many conflicting reports, we found this hotel to be very hospitable and catered for my husband's dietary needs completely. Although it is high up and would not be able to walk up and down the steep hill, there were mini buses to the town and several other drop off points to the beaches. The manager, Mr. Jackson was very helpful and got involved during the restaurant times. We found the food very good and the chefs were very friendly and catered for our needs. Entertainment was good most evenings and finished within a reasonable time. The steps around the hotel did get slippy when it rained but dried quite quickly. The staff around the hotel were very helpful and cheerful which made this more enjoyable. We will certainly come back to this hotel as many of the guests said the same.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suffolk uk
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2009

having read earlier reports of doommongers,we had some concerns. howevever from the moment of arrival any fears were allayed.a warm welcome from the saga rep and hotel manager was folled by a tour of or very comfortable room. together with our travel companions ,we enjoyed 2 weeks of good food, great service interesting excursions,which coupled with the heady atmosphere of st lucia made this our favourite west indies holiday to date. if there was a problem at the bel jou,saga have made great strides in getting it sorted. note.as a disabled guest, this was not the easiest location,but staff,.tour guides and drivers, together with fellow guests helped to make life easier

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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Sussex by the Sea
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 12, 2009

I had been very concerned to read the recent negative reports about this Hotel but it would seem that a recent change of management has had a welcome beneficial effect. Certainly, we were very pleased with our room - one of the Owner's Suites - this was a good sized bedroom with a larger than average balcony and a refreshing plunge pool. True everything seems to be painted in tones of grey, but this is more Farrow & Ball tones than Cell Block H.! The air conditioning and ceiling fan are effective. Rooms are cleaned daily and towels replaced.
The views from the Hotel are panoramic, but this does have it's downside. Bel Jou is situated high up on Pansee Hill but the climb up to it is steep and quite challenging, particularly during a frequent daytime shower. This means that you are unlikely to venture outside the grounds unless you are using the bus service or local Taxi. These showers can make the walkways around the hotel extremely slippery, particularly the tiled areas. There are many more steps both up to the restaurant, reception and all of the rooms than I had anticipated and although these are mentioned in the brochure if you are slightly unsteady on your feet or need a stick then it may be prudent to request a first floor room - although there will be some steps to negotiate.
The restaurant serves a good variety of hot and cold food in a buffet style. There was always a selection of salads, cold meats and cheeses along with a choice of three hot meals; including one vegetarian. The Staff are a joy and delight; always smiling and happy to help. Particular thanks to Penny Askew, the resident Rep, who seemed always to be available whenever you needed.
For a quiet, relaxing holiday this was fine, but I did miss not being able to go for a walk along the beach whenever I felt like it. The Hotel is a bit out of the way. The Hotel Hairdresser and Spa treatments seemed very, very expensive but I was quite surprised how costly many everyday items were. Whether this is a reflection on the island's popularity a Cruise destination I'm not sure.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2009

Having read recent reviews I was worried about going to the Bel Jou. However, there is now a new manager, Larry Jackson, who is very much in evidence and the whole ambience of the hotel has changed. All the staff seem happy in there work and provide an excellent service. The food is good and plentiful. While it is true the bedrooms need further refurbishment, the public areas have been refurbished to a high standard. The hotel is in a isolated position, but this is pointed out in the Saga brochure. It may not be on the beach but it does have very good views.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bel Jou Hotel

Address: PO Box 296 | La Pansee, Castries 89131, St. Lucia
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#8 Romantic Hotel in Castries
Price Range (Based on Average Rates): $$
Number of rooms: 52
Official Description (provided by the hotel):
Saga guests can now enjoy a holiday at Saga’s own hotel on the Caribbean island of St Lucia. Boasting stunning views over Castries from its setting atop a steep hill, the 4-star Bel Jou provides a tranquil, tropical retreat for today’s over 50s, free from the distractions of the more overrun resorts. With many opportunities for sightseeing and sampling island life, the hotel’s relaxed atmosphere is perfect for a leisurely holiday or a lively Caribbean experience. ... more   less 
Also Known As:
Bel Jou Castries
Bel Jou Hotel St. Lucia/Castries

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