We stayed as hotel guests for one week in April and were very, very disappointed with the quality of food on offer in Anse Chastenet's restaurants - and we were saving money by being on a meal plan, I would hate to have paid full price. (I have been meaning to write a review of both hotel and restaurant ever since but have only just gotten around to this. and hope others will read this and think twice about booking and instead heading to some better local establishments in Soufriere.)
The menu options were made to sound very appealing but when delivered to table bore no resemblance to their description. One example would be the chilli chicken tortilla I ordered one night. The description talked about spicy tomato salsa, chillis and sour cream. What was actually delivered was a griddled chicken breast (this was well cooked I will admit), no tomato sauce or salsa but instead the same awful sticky red wine sauce that they used in the beach side BBQ restaurant every night with some cumin sprinkled in, one chilli pepper was found, no sour cream and the rest of the plate was the previous night's roast plantain with brocolli and cauliflower florets (of the straight out of a freezer bag variety). A single stale strip of tortilla was then placed around the outside of the plate to dress it. I was not impressed and sent it back. I was offered no alternative and they didn't seem in the least surprised that I was returning the dish.
Each night offered a different disappointment. The much hyped beachside grill restaurant one would imagine to offer great fresh seafood dishes. It didn't. In fact, aside from one prawn starter, the only options seemed to heavy meat dishes (beef striploin, lamb) which were drowned in horrible sticky sauces. Perhaps this sort of cuisine is what the largely American tourist clientele like to eat but when it was 80 degrees plus, I couldn't think of anything worse and nothing had a Caribbean flavour or style to it at all.
In terms of value for money, I don't call paying almost $50 USD every lunchtime for 2 paltry caesar salads (bottled caesar sauce, dry bits of chicken, fried plantain and lettuce) a soft drink and a beer good value for money. Another example of the poor value for money would be paying almost $20 USD for a cheese flan in the vegetarian restaurant which was approx 2.5 inches across in size and no more than an appetizer.
To sum up, the only decent food I ate in the hotel all week was breakfast - and that was nothing to write home about, it's just that they couldn't possibly mess up cereal or toast. (As a warning for those who do choose to breakfast there in the beachside restaurant, beware that we observed birds regularly flying in, landing on the bread basket, pulling the cover to one side and having a good peck around in it before flying off. The staff's response? Shoo them away and recover it - don't worry about replacing the bread or worry about germs - not a nice thought).
Finally a comment about overall service - this was friendly enough but inefficient and not well organised. We would have at least 4 different people approach us after sitting down, one to bring water, one to bring bread, one to take our order, one to bring cutlery.. Each one asked the same routine questions "have you had a nice day?", "where are you from?" etc etc. As I say, friendly but when it comes to the 4th person, you just want them to leave you alone. There were a couple of occasions also whereby one person's plate was cleared whist the other was still eating and on one occasion, they actually came to take our main meal order whilst we were mid way through eating an appetiser.. all very strange and for those who've frequented many good quality hotels in the past, it didn't compare favorably.
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