First the good news. The accommodations are first class, the spa is incredible, and the fact that they have a pool is rare at a hotel on the island. Now for some of my concerns. I had checked the morning before if they had availability for upgraded accommodations, they did. When I arrived I pointed out that we were there for my 50th birthday, my wife's birthday, and our wedding anniversary. I then asked if they could upgrade our room. I was told( outright lied to) that they were booked and couldn't upgrade me.( not exactly getting off on the right foot). Their are two beaches. One is a seaweed infested beach, the other is beautiful, but with no chairs. The main restaurant, Bartolommeo, is not up to par with the quality of the resort. Portions are microscopic, prices are stratospheric.( not a good combination). The staff is friendly, housekeeping is top notch, and the packages they offer are much better than other resorts on the Island. The location is not as central to shopping, restaurants, or Gustavia as Eden Rock or Carl Gustav. That said, there are some advantages to being away from the noise, traffic, and hustle and bustle of these other resorts. Over all, we will be returning, but I hope they learn that an upgrade sets a positive tone for a hotel guest.