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“Good hotel, but not up to expectations” 3 of 5 stars
Review of Eden Rock - St Barths

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Eden Rock - St Barths
5.0 of 5 Hotel   |   Baie de St-Jean, St. Jean 97133, St Barthelemy   |  
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Hotel amenities
Ranked #1 of 8 Hotels in St. Jean
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Good hotel, but not up to expectations”
3 of 5 stars Reviewed November 17, 2013

Eden Rock is located on probably the best beach in St Bart's, and it has all things you would expect from a five star hotel in the Caribbean. Most staff is French, and most of the have stunning looks, like they were alll out a Parisian model agency. We enjoyed our five night stay, but - for a very expensive (€650 per night) hotel, something is missing,mainly charm and general attention to detail. Staff were generally beautiful and kind, but expressed no charm at all, with only a few exceptions. Our stay was nice, but would have been even nicer had we not been forced to call three times for delivery, after ordering from room service, and if cleaners did not leave lip marks on wine glasses after washing up. In short, facilities and location are great, but delivery of services disappoints, mildly.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
    196
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    13
    10
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29
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 15, 2013

My husband and I stopped at Eden Rock for a quick bite to eat after doing some shopping on St. Barths. The beach restaurant was so beautiful. It is surrounded by crystal clear water and white sand. The wait staff was nice and took our order immediately after sitting down. I loved the ambiance!

The food was literally just alright, nothing special. Yes I agree with most that left a review about Eden Rock that the prices were way too overpriced. There is no reason to pay over $45 for a cheeseburger and some fries. Oh and the drinks were high too. But I guess I cannot complain too much as we were in St. Barths! Everything is bound to astronomical. It is where the celebrities go on vacation.

Other than the prices we had a blast on St. Barths. Not sure if I will be back to Eden Rock. Next time we will visit another hotel on the island.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 3, 2013

The Eden Rock is great, but lets not get too carried away. Unless you are staying in a suite or higher, don't bother on booking this hotel. Also, get ready to pay $11 USD for a soda and $40 for a hamburger, or be prepared to go hungry. The breakfast which is included in most packages will leave you hungry for most of the day. I don't think I have ever had worst scrambled eggs before in my life.

The service is decent here but not what I am use to from a five star hotel. I will say though that the cleaning service never missed a clean and the products the hotel provides are first class.

They need to work on the following:

Water Pressure for the Showers
Improved Breakfast
Faster Service - takes forever to get even a cup of coffee
Beach Boys are great but not enough attention to guest
Linens on the bed....very rough

Things I did love....
The Beach
The Grounds
The lounge chairs

Room Tip: Suite or Higher. Garden Room and Beach Room are hostiles.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 3, 2013

it was early in season, nice not too hot weather, good seat, and had lunch. it was champagne, THE cheeseburger fries etc, finally a calvados to finish with pelligrino. Great. All done to perfection and service was very nice. This is my neighborhood eating place and my villa sas is 2 mins away. Lucky us.

Room Tip: Just go, its bliss
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  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
81 reviews 81 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 27, 2013

We were staying at Tom Beach hotel but a five minute walk up the beach to Eden Rock was a nice treat on our vacation for dinner and drinks - the prices are about the same as Tom Beach where we found the food to be amazing as well. The nice thing about Eden Rock is the view - go just before sunset and reserve a table on the ledge for the most stunning view of St Jean beach. The staff are friendly and food delicious

Stayed October 2013, traveled as a couple
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Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 26, 2013

Loved Eden Rock!! All I can say is details, details, details. They pay attention to every detail. They have thought of everything. Not once did I have to call housekeeping for anything because everything you need is in your suite, need extra towels and bathroom supplies it's already there, need wine bottle opener , bath oil after your shower, candles, matches, adapters, organic mosquito repellent, books to read, it's all there, your suite is fully stocked and you don't need anything!! they have it covered. For me, It's the little things that make a big difference, other hotels seem to miss these little details. I Loved that about this hotel.
I also like the fact that the hotel does not feel like a hotel. it feels like having your own beach house on an island. The suites are lovely, all unique in their own way, with plenty of space and your own fully stocked kitchenette. We stayed 2 nights in the heavenly beach house and 2 nights in the Howard Hughes Loft. Both were wonderful, but I prefer the beach houses, lovely 2 story house, steps from the beach. Howard Hughes loft has a completely different feel and is located above reception and a bit further from the beach, But you have 2 balconies with absolutely stunning views.

The food at both restaurants was fantastic!

The beach is gorgeous, situated on a long stretch of beach perfect for long walks. You will have your own assigned beach chairs, with towels and cold bottled water waiting for you daily.
Again details.

We have stayed at other luxury properties in St Barths, but after our stay at Eden Rock we wouldn't stay anywhere else. Truly paradise. Absolutely lovely stay.

Room Tip: The Heavenly Beach house!! your perfect little house steps away from the beach.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raynham
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 7, 2013

The Eden Rock is definitely reflective of a modern day black and white movie from the 1940's. From the moment you enter the reception area, you feel as though you have been taken back to the days when the Eden Rock was the destination of the "who's who".
The location is minutes from the airport and nestled on a quaint beach. Light lunch overlooking the water is a fabulous experience as you can "people watch" to your heart's content...
Dinner was amazing as well with stadium style seating and a great wine selection.
Our room was a bit small, but we didn't opt for one of the upgrades and felt that the room was basic and just about status quo. The bed was placed in the center of a cement floor and the bathroom was all open, shower not enclosed which we found a bit odd.
The service and staff were all helpful and we left feeling that the Eden Rock was a very pleasant experience. It would be interesting to have had the opportunity to compare our room with rooms of similar pricing.

Room Tip: Our room was a basic room. I would recommend an upgrade room possibly a bit larger than the standard...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Rock - St Barths

Address: Baie de St-Jean, St. Jean 97133, St Barthelemy
Phone Number:
Location: Caribbean > St Barthelemy > St. Jean
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in St. Jean
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eden Rock - St Barths 5*
Number of rooms: 34
Official Description (provided by the hotel):
Set beside the beautiful turquoise bay of Saint-Jean, Eden Rock – St Barths offers an English country house ambience and warm tropical sunshine. Created by David and Jane Matthews, the resort offers individually-styled luxury beach houses and superb suites and guestrooms, all clinging to the rocks or bordering the sand. This legendary hotel is the beyond perfect place to soak up the sun or to enjoy world class dining at ‘The Sand Bar’ and ‘On the Rocks’ restaurants both managed by the world famous Master Chef, Jean-Georges Vongerichten. ... more   less 
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Also Known As:
Hotel Eden Rock
Eden Rock St Jean
Eden Rock Resort

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