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“Incredible View, Incredible Service” 5 of 5 stars
Review of W Retreat & Spa Vieques

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W Retreat & Spa Vieques
4.5 of 5 Hotel   |   State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico   |  
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4th Night Free & Credit
Ranked #3 of 6 Hotels in Isla de Vieques
Certificate of Excellence 2014
Overland Park, Kansas
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Incredible View, Incredible Service”
5 of 5 stars Reviewed August 24, 2014

Two beaches, two wonderful pools. Incredible poolside wait staff, especially Robert. The restaurant served the best seafood paella I've ever had. The view from the terrace is something you'll never forget. We had a beautiful room, with a view of the ocean and the pool. The rooms were spotless. The service from the entire staff was unbelievable, from check in to check out. They pick you up at the airport and drop you off when you leave.

The only possible negative is a $60.00 a day fee not mentioned in the price. Also they promised to refund charges from the business center and then didn't. But was it worth it? Hell yes! I can't wait to go back this winter.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome

Thank you very much for sharing your amazing experience with us.
I am thrilled to read you enjoyed every moment of your holiday and took full advantage of the magic that the Retreat and the island have to offer.

Looking forward to having you back in winter!

Best Wishes
Greg White - GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,206 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

We cannot say enough about how wonderful our stay was at the W. We had our anniversary dinner on Paradise Edge made perfect by Joel. If you do the dinner ask for him, as not only is he a local that can answer any question you may have about the island, he could also be a sommelier at just about any restaurant in any big city. Rent a jeep for the day, enjoy all the beaches and stop by and chat with Ricky before you head out and you will get all the local scoop. Spa was great too!

Room Tip: Get ocean front and listen to the waves!
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome.

Congratulations on your recent anniversary!
We are honored you selected the retreat as the venue to celebrate such a special occasion.

Thank you for sharing your fabulous experience.

We look forward to welcoming you back

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 19, 2014

Closing out our last day at the fabulous W retreat &Spa Vieques. We were a family of 9 ages 5-65. So, wide range of people to please. The hotel has been wonderful. I highly recommend the property. Only watch out is they don't have a kids program. All good for the young kids and teens. May be a bit dull for the Tweens that need a lot of activity. Ok. Some specifics

Property:
Gorgeous, well maintained boutique hotel. Amazing views. Quaint property. Nice pools. The plunge pool is a pleasant surprise tucked away near villa 17. Beach activities are fun...same as many places, but included in property activities prices. Well equipped gym, including heavy bag and gloves.

Service:
I've found the service to be great. Very attentive. Proactive. They are at times on "island time" but that's just the culture. Starting with the reservations...the local team was very accommodating and helpful in preparing our stay (thanks, Edison!). In particular, Amael was great at check in, despite our complicated room situation. David, the concierge, has been so helpful. Going above and beyond to coordinate and complete tasks. Service for meals and pool was friendly and frequent.

Food:
This isn't their strong suit. The meals have been fairly mediocre and expectedly over priced. The best breakfast items were the Huevos Rancheros and the Lobster Fritatta. Those are delish. Don't bother with the jerk wings at the pool--Overcooked, Dry, Fried and not worth it. Fish taco at pool was flavorless. Burger at pool was solid--nothing special. Everything else we've had was just ho hum. We ate all dinners off property.

Rooms:
Rooms are huge. They are a warmer feeling than the pictures may imply. Only downside of the rooms would be (1) the shower water pressure is non existent and (2) the chairs on the patio are cool looking but not the most comfy. Be prepared to deal with the open bath concept. There isn't a privacy curtain option like they have at some W hotels. Was uncomfortable for my mom, who prefers baths over showers, but was sharing a room with a family member

Around town:
Bio bay was the best! Amazing experience with the crew at Island Adventures. Knowledgable. Fun. Dinner at Bili's in Esperanza was good. We have heard the best food on the island is Sabores. EVERYONE says so. But closed on Monday and Tuesday.

Overall, an absolutely amazing stay. Highly recommend! (the food is the only thing pulling them down from a 5)

Stayed August 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome,


Welcome

Thank you very much for sharing your amazing experience in such detail with us.
I am thrilled to read you enjoyed amplified rest and relaxation throughout your stay.

We look forward to welcoming you back,

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed August 16, 2014

Let me start by saying we always stay at Ws and love the Starwood brand.

Someone from corporate should really come down as a secret shopper and investigate this hotel as a guest.

Pros: Bellboy Ricky best part of the hotel. Honestly he should be the GM. The setting is nice in it’s proximity to the ocean. It felt like we were on a ship being 30 yards from the water and great views. Room and great room (lobby and bar area) were chic. Breakfast was good.

Cons:
1. Service is worst ever. We have never stayed at a hotel with worse service. Starwood should fire everyone and them reapply for their jobs. Starwood should be embarrassed as they are in the hotel and hospitality industry. This lazy and poor attitude starts at the top with the GM and goes down. The only bright star is bellboy Ricky. He is a joy and should be promoted to GM ASAP. His attitude is contagious. The managers and ALL front desk people are flat out rude.

2. As many others pointed out the $60 day resort fee is insane. It feels like you are getting nickeled and dimed. Just charge $360 not $300 plus an extra $60. I would rather not know about it. Nothing special added to charge the resort fee.

3. For $60 we paid a day in resort fee that allowed us the pleasure of setting up our own beach chairs and umbrella everyday for five days. The cabana boy/girl was either on the phone or not around and the place was not that packed. It was always a hassle to get a towel from them.

4. With the exception of breakfast the food was terrible and limited. One day we asked to have the minibar snacks restocked and they said they ran out of snacks. Really?

5. Pools are trendy but long and narrow. Only two of them so they get crowded fast.

6. Ocean and beach. While the ocean was great for snorkeling it was horrible for lounging (go to SunBay). It was down right dangerous getting into and out of that ocean. Not sure if its poured concrete, reef, rock, or combination but its not safe. The beach is very small.

7. Again, I want to mention that the front desk staff is the worst I have ever experienced. Not helpful and attitude on any question we asked.

There will/may probably be some GM response to my review but it’s all propaganda with them trying to say the right thing. They should DO the right thing from the beginning and act like a W and Starwood hotel. What an embarrassment. We stayed at the St Regis Bahia Beach immediately following our trip off the island. St Regis resort and staff are a class act. I strongly encourage anyone looking at this W to stay at the St. Regis. Little more expensive but well worth it an night and day difference from resort setting to service. Apparently, the W has a bad reputation after talking to several locals in Purto Rico and Vieques. Vieques is a good two day trip but there are better places to stay. Look up #1 and #2 on tripadvisor.

Buyer beware!

Room Tip: Ask to stay at the St Regis Bahia Beach
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  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome,

We really appreciate you taking the time to share your feedback, detailing the areas in which you feel we have the opportunity to make improvements. We are constantly implementing additional measures to ensure we provide guests with the highest quality in service in all aspects throughout the retreat experience, and receiving feedback supports us in achieving this.

I can assure you the faults in services are not representative of the W Vieques as the talent is constantly striving to create memorable experiences for every guest. We are very sorry to read your expectations were not met.

We certainly hope we have the opportunity to welcome you back and make your stay one that conveys all the values the W Vieques stands for.

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, Massachusetts
Top Contributor
63 reviews 63 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 16, 2014

My wife and I stayed here in July, 2014. We are star wood members and owners at two resorts, but we have never been to a "W".
We really liked the modern vibe of the hotel. The service of the W lounge and reception are good.
Room was really nice, as we upgraded to the ocean view room. The view however was slightly underwhelming as we were only on the second floor. We had a better view of the pool than the ocean.
We rented a jeep and explored all over, so we really didn't spend a ton of time on the resort, or eat at any of the restaurants, so I cannot comment on those.
We did feel good about the overall cleanliness of the resort and our room.
The pool and beach area were below what we have experienced in cancun or atlantis.
The service at the pool for drinks and food was ok.
We really enjoyed our time on the island, and we will definitely stay at this resort again next time we go.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome,

Thank you very much for sharing your experience with us.
We are glad to read about your wonderful stay

Looking forward to having you back

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 16, 2014

We got married on this resort July 2014 and we stayed for 9 days with two children. We had a truly unforgettable experience despite some mishaps on our wedding day. Our guests who stayed elswhere on the island fell in love with Vieques as well.
Pros- 1. Vieques is a great island full of character and great residents. The wild horses that roam the island are a must see. Renting a jeep is a must and be sure to explore the island. If not your trip won't be as enjoyable.
2. Sabores was our favorite restaurant by far. Great food and staff.
3. Beaches are absolutely gorgeous. Red beach is the best yet again it's a hike from the W so renting a jeep is ideal.
4. The W resort is gorgeous with a fabulous beach and 24hr pool. The decor is lovely and rooms are huge. Truly feels like paradise. Most of the staff are super friendly and helpful.
5. The food at the resort was good yet pricey which is to be expected. The seafood Paella is to die for!
Cons- 1. Service in and around the rooms need improvement. Our room was cleaned well yet one of my guests had to call each time their room needed cleaning. They never came on their own. We got the impression that they cater to the suites more so then other rooms. Dirty dishes are often left for days outside rooms.
2. My wedding was beautiful and the year leading up to it the staff and the wedding "coordinator" were wonderful. On the day of the wedding we felt unattended to, disorganized and the food wasn't prepared well. We had a blast anyway although we felt as if our wedding was being treated as a casual dinner party. This was very unlike the W reputation and if our guests and ourselves weren't so fun loving and excited, it could have been worse.

At the end of our stay, the general manager made sure the rest of our experience was delightful and is fully committed to making his guests happy and feel of utmost importance. He takes the time to listen, make changes and is 100% committed to making the experience of guests outstanding. He truly represents the W brand in every way and is a one of a kind person which is hard to come by with busy schedules and demands of the job. This hotel has the right management in place if nothing else and Vieques island should be on everyone's bucket list!

Room Tip: Ocean front rooms provide for incredible, unforgettable views! Pool view rooms are nice but more for...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome.

Thank you for sharing your great experience with us.
Allow me to congratulate you once more on your recent wedding. We are honored you chose the W Vieques as the venue to celebrate such a unique event.

We also appreciate the additional areas of opportunity you bring to our attention. Rest assured we strive to provide each and every guest with the most personalized experiences.

Looking forward to welcoming you back,

Best Wishes
Greg White- GM W VIeques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2014

I came to Vieques for the last week of July and stayed at the W Vieques with two of my good friends to celebrate my birthday. The property itself is absolutely beautiful, with a fine attention to detail. W is good at making little things count, such as playing music underwater at the pool, to having snorkel gear, and paddle boards readily accessible. I have to say Yaritza the Concierge really went above and beyond to make sure I enjoyed my stay! She even helped us rent a Jeep so we could explore the island, telling us all of the "Must Sees." I highly recommend visiting here, it's a beautiful island and resort!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, September 4, 2014
Welcome,

Thank you for your fabulous feedback and congratulations on your recent birthday!

We are thrilled to read about your great experience and look forward to welcoming you back

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Retreat & Spa Vieques

Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Isla de Vieques
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
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Also Known As:
w Retreat & Spa Vieques Hotel Isla De Vieques
w Retreat And Spa Vieques

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