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“A Retreat it Was” 4 of 5 stars
Review of W Retreat & Spa Vieques

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W Retreat & Spa Vieques
4.5 of 5 Hotel   |   State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico   |  
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Hotel amenities
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4th Night Free & Credit
Ranked #3 of 6 Hotels in Isla de Vieques
Certificate of Excellence 2014
San Francisco
1 review
1 helpful vote 1 helpful vote
“A Retreat it Was”
4 of 5 stars Reviewed September 25, 2013

This place is perfect for couples. There are plenty of places to sit, relax, have a cocktail and take in the gorgeous ocean views. I recommend going during the end of high season/beginning of low season. Yes, this is the start of hurricane season, but if you're willing to take the risk, it's worth it. We encountered some light rainfall that lasted no more than 5-10 minutes. During our stay the second week in September, it felt like we had the resort to ourselves at times.

Highlights:
-Kayak and snorkeling gear included with stay (we toured the island beaches all day, snorkeled, took an exciting kayak trip out on the ocean)
-Gorgeous pool area, you can hear music when you're submerged in the water!
-Outdoor yoga class while watching horses graze in the distance (8am, not too hot out yet)
-Great breakfast and decent dinner at Source on the deck with an amazing ocean view (We ate there more than we expected. One downside to staying during low season is that most of the restaurants on the island serving traditional Puerto Rican cuisine were closed. The restaurants that were open all served the same menu - burgers, fried everything and other heavy options.)

Unfortunately, there was no running water the last night of our stay (which also happened to be the night we were celebrating my birthday, a milestone birthday). We were told it was an island-wide outage, but I don't understand why a luxury resort wouldn't have a backup water supply. After some failed communication with the property management, we called Starwood corporate customer service and they comped the night.

Overall we enjoyed our stay, but wish it would have ended on a better note. I commend Starwood corporate on picking up the customer service slack.

Room Tip: Some of the "Pool Oasis" rooms also have ocean views. Try to book one of those. Those room...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 11, 2013
Welcome,

We really appreciate you taking the time to share your positive feedback, as well as the areas in which you feel we have the opportunity to make improvements.
I am delighted to read you enjoyed exploring the magical spots available at the Retreat!

Being in such a pristine location sometimes poses unexpected challenges. It was the first time we ever experienced a water outage, and we are very sorry you feel that it was not managed according to your expectations. We have now implemented additional measures to ensure we are prepared should this ever happen again in the future.

Hopefully we will have the opportunity to welcome you back soon.

Best wishes,

Greg White -
GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,206 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

Not only is the W Vieques one of the most gorgeous resorts we have ever been to, the staff went above and beyond our requests to make our stay unforgettable. The evening bartender Arelis was a joy; completely knowledgeable and even went out of her to way to venture into creating new drinks for us. She also was a pleasure to chat with. We will definitely be back to the W the next time we're in Vieques.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 9, 2013
Welcome,

Thank you for your great comments!
I am delighted to read your stay was amazing.

It is great to read the talent had such a special contribution in elevating your stay, I will make sure to pass along your kudos to Arelis, she will be thrilled!

We look forward to welcoming you back soon,

Best wishes,
Greg White - GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 20, 2013

Stayed here with my wife, it was as a Starwood Platinum member. Though it may be pricey for some it was a unique quiet get away of relaxing for a week. The beaches are pristine and untouched if you rent a car to get to them. The bioluminescent bay is an incredible experience, the island is close to San Juan by air. I will likely come back again. This is a 4 star hotel that is probably just shy of 4 diamond to put it into context.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 9, 2013
Welcome,

I am delighted to learn you and your wife enjoyed a relaxing stay at the Retreat. Thank you for sharing your experience with us.

We look foward to welcoming you back soon!

Best Wishes,
Greg White - GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 19, 2013

If you're wanting to get away from it all and in a tropical paradise, go to Vieques! I loved staying at the W. Staff is very attentive, although sometimes you may need to wait to get access to them because there's not much around there that doesn't require some coordination to get through unless you have a car. However, there is a fun little local road-side diner called La Parada that you can take a long walk to (maybe a little less than a mile). It's nothing special but a good breakfast and very cheap (when you don't want to pay for a bigger breakfast on the property). The beaches on the property are very beautiful and the pool is also very, very nice. I'd stay here again in a heartbeat!! Vieques has so much to offer and it doesn't take more than 10-15 minutes to get to most places but don't miss the dozen or so beautiful beaches along the south coastline! So worth the trip!!

Room Tip: Depends on what you're looking for...the ocean side rooms are beautiful but will have more noise...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 9, 2013
Welcome,

I am very appreciative of the amazing feedback you share with us.
We are thrilled to learn you would choose to be back 'in a heartbeat'.

And we definitely agree -exploring the different beaches around the island is a must!

Best wishes,
Greg White - GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 18, 2013

We are so glad we spent our honeymoon at the W in Vieques! Was it expensive? Yes, very (ask about extra fees before you book). But the W really took care of us.

What was excellent:
We arrived during the week (definitely do that) during hurricane season, so the W was pretty empty. In fact, upon check-in, we got a very nice upgrade to a suite! We were greeted by Esteban who was a wonderful guide around the beautiful campus. The food was pretty good - make sure and order the empanadas, I think we ordered them all five days we were there :-) The drinks are great too, the bartenders definitely know what they're doing. I loved that the hotel offered free sunscreen and bug spray (by the pool and front desk), and had car rental & excursion agencies on the property (reserve early). Also neat is that bc you are staying at the hotel, you get snorkeling and kayaking equipment for free! The common areas are very comfortable, and the views are very romantic. The spa was wonderful! My favorite was the shoulders, neck, and cranial massage!

Room for improvement (note these are all pretty minor and shouldn't deter you from staying here):
Bugs! Incident #1) One night my new husband found a spider about four inches in diameter. We called the front desk to come kill it. They told my husband that it wasn't poisonous and that he could kill it. So he did, not a big deal, but I would have appreciated it if they came. Incident #2) our last day we found quite a few ants on the bed. We called them to come spray, when we came back, we saw no ants - thankfully!
Inconsistent Housekeeping #1) We didn't always get towels #2) our last night we randomly got a loofa and chocolates on our bed, we hadn't gotten them the five days prior.

Overall great experience! If you have the money, stay here! Oh, and bring bug spray :-)

Room Tip: Book one of the packages on their site!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 9, 2013
Welcome,

Thank you so much for such a detailed description of your experience. We appreciate your positive feedback and are very happy to learn your stay was amazing!

We hope to have the opportunity to welcome you back soon,

Best Wishes,
Greg White - GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Braunfels, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 18, 2013

The hotel is beautiful, and the room was cozy..... but that was about it. The majority of the staff was very rude, and the cleaning service was awful! It was off-season when we went on our trip, and the hotel was empty for the most part, so we could not understand why trash and empty plates were left in the room after the cleaning service had come through plus they would take our extra key with them every day that controlled the electricity and air conditioner leaving our room blazing every day when we returned to it. It took 3 complaints for them to finally stop taking our keys. Also, the water and electricity stopped working for the majority of one our days, so we were left buying gallons of water from the store in order to take a shower at the end of the day. Please make sure you lock your fridge as well, because I was billed at the end of my trip for pretty much everything in the refrigerator that we did not touch, and the W has yet to do anything about it after I have contacted them multiple times. The restaurant Sorce was expensive, and not very good. If you do stay there, make sure you know about the extra $65.00 a day the charge as a "resort fee" that we were hit with at the end of our stay. Wi-Fi was a part of that resort fee, and it never worked in our room and they never tried to fix it after I called and complained. You will also want to rent a car and go to the store to buy your alcohol and snacks unless you want to pay $50 for a 6 pack of beer that cost less than $5.00 down the street. The beach at the hotel is very rocky as well, and you will be much happier when you check out some of the beaches in Esperanza where I would recommend staying if I were going to do it all over again.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 9, 2013
Welcome,

Thank you for taking the time to share your experience with us.
I am very sorry to read that the service you received did not match your expectations. We believe in going above and beyond for our guests and it is saddening to learn this is not how it was perceived during your stay.

We constantly focus on adding value to the experience of our guests, and have therefore implemented daily complimentary amenities, such as the Sunset Cocktail served at the Living Room Bar, fresh morning coffee and tea, and lemon-water dispensers located in key areas throughout the Retreat. We are now implementing additional activities including a happy hour by WET pool and daily special menus.

I am very sorry to hear these efforts were not value-adding to your experience.

We hope we will have the opportunity to welcome you back, and provide you with the quality and personalized service that truly represents the talent at the W Retreat & Spa - Vieques Island.

Best Wishes,
Greg White - GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caguas, Puerto Rico
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 17, 2013

Stayed at this property for the third time over the past two years with the family. This is the first W resort in Puerto Rico, and it has been a blessing to the small island of Vieques. There is no other property of this type in Vieques. The staff is extremely courteous and willing to please, although I have to point out on ocasions the number of guests perhaps overwhelms the staff. Being a local (I was actually born in Vieques although I no longer live there) I usually prefer to dine at the small local eateries, but the breakfast at Sorce Restaurant is exquisite. The property overall has been well maintained, although some areas already need more upkeeping, such as the bushes around the property and some stairs. The rooms are very expansive, we stayed at a double room which was well kept, with only minor details such as non working safe and a hard to open sliding door. The photos from the management are true to the rooms, with a beautiful and relaxing tub in the room which has unobstructed view to the bedroom. The pool is amazing, great underwater sound system. The two small beaches inside the hotel perimeter are nice, one is a family beach and the other is an adults only beach with the expected ambiance in each one!
My daughter and I are avid spa goers, and the Away Spa will not disapoint. The availability of multiple treatments based on local ingredients is very relaxing. There are several treatment rooms that open to the outside, with outdoor jacuzzi and shower which make you feel nature at its best. Don't miss the body scrub and wrap, one of my favorits here.
Vieques has a lot to offer, rent a Jeep and explore its many beaches and local atractions, such as the bioluminescent bay and historical sites. You will not be disapointed !

Room Tip: Beach and pool views are the best! If traveling with kids the first floor rooms that open directly...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, October 9, 2013
Welcome,

Thank you very much for your kind words!
We are honored to read you have chosen the W Vieques as your holiday destination on multiple occasions and that your experience has always been amazing. I will make sure to pass along your kudos to the team at Sorcé and at Away Spa, I am sure they will be very excited to learn they elevated your stay.

We hope to see you back again soon!

Best wishes,
Greg White - GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Retreat & Spa Vieques

Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Isla de Vieques
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
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Also Known As:
w Retreat & Spa Vieques Hotel Isla De Vieques
w Retreat And Spa Vieques

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