We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice facility, staff ok, but inconsistent” 4 of 5 stars
Review of W Retreat & Spa Vieques

Save Saved
You added W Retreat & Spa Vieques to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
W Retreat & Spa Vieques
4.5 of 5 Hotel   |   State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #3 of 6 hotels in Isla de Vieques
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice facility, staff ok, but inconsistent”
4 of 5 stars Reviewed April 29, 2013

Stayed for three nights and very much enjoyed the hotel. Stayed in Ocean Front Room, well laid out and comfortable. Pool especially enjoyable. Grounds of property are wonderful, with plenty of places to sit and relax all through the resort. Staff generally ok, but not especially knowledgeable, particularly the concierge. We inquired as to snorkling trip and tour of the islands and she just gave us a list of providers. She did not offer any insight as to which to choose, nor were they able to give us any general info on the experience, which parts of the island to visit, etc. Since that is main activity of island, not sure what else they do. Overall nice experience.

Room Tip: ocena front down the shore, away from pool and main building which can be busy and noisy.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, May 3, 2013
Hello,

May 3, 2013


Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM- W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

960 people have reviewed this hotel

Traveler rating
    478
    267
    123
    63
    29
See reviews for
127
554
20
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sarasota, Florida
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 23, 2013

If you want romance and seclusion at a fine hotel, this is it. It is so secluded you have to realize all the prompt services are not going to be there every moment. Less people means less people, period. BUT, it is clean and the food is good. I heard many of the resturants on the island are great. Wade was excellent at the hotel. There is not much they won't do for you. The view is like Hawaii and the island is still un touched in so many areas. Don't miss this special tree they showed us on the bike tour. At first I thought, oh another tree but the details and the story is amazing. Do be careful of the wild horses, they do tend to run and although someone on the island really does own them, they run the island free. It is still a secret that you will enjoy uncovering.

Room Tip: Face the ocean. Breathtaking.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 25, 2013
April 25, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM-W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 19, 2013

The property is very nice, and the location is quite good, but for the money, there are better places. I need to stay at more places on Vieques to offer a better hotel on the island, but I'd try somewhere else next time. I'm probably stuck too much on the cost, which was very high, but it's just not a good value. It just feels like they are sticking the highest possible price on every single aspect of the trip, and the service, quality and accommodations are just not in the price range they are charging. We spent over $2000 for six nights, not counting food, equipment rental, or any other fees. Nothing was special. Wild horses on property was cool.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 25, 2013
April 25, 2013

Hello,

Thanks for taking the time to share your experience with the TripAdvisor community. We appreciate the positive and negative feedback a like, as it helps us improve our overall service standards.

we hope you'll come back to the island again in the future.

Greg White
GM-W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
long island
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 19, 2013

The hotel is beautiful-very chic. The room I had was large and very hip. The location and the views are fabulous. Having said that this hotel does not deliver a four star experience by any means. Check in is supposed to be 4pm-I was not able to get into my room till after 5pm-and there were no apologies and no effort to make me feel comfortable while I had to wait. My room upon arrival seemed to be clean enough but during my stay the staff did not clean the room well at all-in fact it was so poor that i had to call the front desk to see if they were planning on coming back. The clerk replied that the room had been cleaned and when i explained that it was not cleaned well at all. he said Im sorry what would you like me to do? YIKES-this is supposed to be a 4 star hotel. One day they left soap in the room the next day they left some other products which made me realize that they clearly were not paying attention to the details. The food was poor to really poor so if you plan to stay at this hotel rent a car and go outside of the hotel for your meals. I asked for a apple martini and they did not know how to make it and did not have the ingredients to make one-again not a four star experience. I was impressed with the views and the decor but the service and attention to detail in not there.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 25, 2013
April 25, 2013

Hello,

Thanks for taking the time to share your experience with the TripAdvisor community. We appreciate the positive and negative feedback a like, as it helps us improve our overall service standards. I'm sorry to read you encountered a breakdown in our service and overall felt disappointed. We are addressing the issues you mention, but thank you for bringing them to our attention.

Warmest,

Greg White
GM - W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Haven, Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2013

A remarkably beautiful spot about a 5 minute drive from the little airport that is a short flight from San Juan.

On arriving at the little airport the W has a little reception area right at the airport where the W runs a shuttle bus to the property - very nice touch getting off your little prop plane and then having a rum drink before being taken over to W property.

The property is beautiful and right on the beach (which is on the north end of the island so an "Atlantic" beach. We did not have any recent severe weather so the beach was fairly calm with 2 foot breakers - nice for anyone looking for fun in the ocean.

The staff was attentive, polite and generally helpful. Not overly attentive as at the St. Regis but really a nice compromise between useful, informative and laid back. The overall atmosphere was relaxed and that was appreciated.

The pools is fantastic with different levels connected by little waterfalls. The pool also had underwater speakers so if you like the local music, you'll get to hear it underwater as well.

There were plenty of chairs with shade, including some floating chairs in a little covered are where you could relax in the shallow water. The pool service was generally good and the food was moderately expensive but not insane like the St. Regis. A cocktail was $14-15 and a burger about $14. You expect to pay a bit more at a beautiful remote location and seemed reasonable. The pool overlooks the beach and is a 2 minute walk for those who like the sand and saltwater. We were surprised to not see any hot-water spa in the vicinity of the pool.

The rooms are a bit cave-like and dark (as described by another reviewer) but nicely appointed with modern fixtures and a cool freestanding tub. They could do with another dresser as draw space was minimal at best. We were in a room on the ground level by the pool and didn't hear any pool noise at night. We did, however, hear the loud pounding bass beat of the beach party that went on past 11 pm for a corporate group that had about 40 guests whooping it up a bit too late - really?

There a free drink at the bar each night from 6-6:30 and a cool outdoor fire pit - a good place for a drink after dinner. There's also a badly warped pool table in the lobby which provided surprising entertainment for me and my 11 yo son.

The highlight of our trip was a 4 hours tour of the island with Angie Adams (Perez) - (vqstours@gmail.com - 787 397-2048) who was born and raised on Vieques and had lots of great information to share with us. She also seemed to know virtually everyone on the island and that was a nice touch. We got her name from the concierge at the St. Regis Hotel in PR and then the concierge at the W resort knew her as well (but somehow she's not on their list of preferred guides).

She's obviously someone who is proud and knowledgeable about the heritage and history of the island and took us all over, including a stop for dinner in Esperanza before taking us over to the "Biobay" as Mosquito Bay for our evening adventure. As per all the other reviews, its a long, very bumpy road to get to the bay and then you paddle out in little boats to see the glowing water, but it is really quite interesting and not a bad way to spend a couple of hours. Its a very quiet, serene experience and definitely worth doing. We went with Eric from Biobay tours and he made it a fun and pleasant experience.

You have to check out the Chicken King for ice cream - its a really nice touch of local flavor.

Vieques is a beautiful destination for relaxation and a bit of adventure and I'm sure we'll return. The W

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 25, 2013
April 25, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM-W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

We had a wonderful time at the W Retreat. The rooms are large and clean though not noise proof. We were often awakened by our neighbour's kids yelling and shouting but the staff- Wade, Ricky and Elizabeth more than made up for any inconvenience caused by their stellar service. It was a real joy to explore the island with their guidance. Joseph in the dining room and Wade at front desk were just absolute stars! Thanks for a splendid trip!

Room Tip: Ocean facing away from a family with young children.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 25, 2013
April 25, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM-W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2013

We just came back for 1 week trip at the W in Vieques. It's a great hotel , we loved the architecture , the beach and the pool are really nice.
We traveled with our 3 children(7, 4, 2) , it wasn't a problem at all. We have seen several families with children. The hotel is not designed for kids, it's definitely an "adult " hotel but this is what we wanted. Still kids are welcome and they had a lot of fun at the pool and the beach playing in the waves.
The service is great , everybody was nice and helped us, , especially when our 2 years old daughter was really sick and had to go to the emergency room. They drove us there, brought food and drinks and blankets as it's super chilly in the emergency. Try to not get sick when you are in Vieques.

The only complaint is the restaurant Sorce it's really overpriced for what you get. The food is correct but does not justify that price. Plain kid pasta was 16$, kid ice cream 8$ while a fancier dessert was the same price. The best is definitely to go eat out , unfortunately we were not able to do it with our sick child. So at the hotel you can find food at the cafe (for the breakfast, they have complimentary coffee at the bar) and at the bar for lunch and dinner which are both correct in term of price. They don't have a huge variety though, nor salads.
Vieques is a pretty island with really nice beaches.
The hotel was busy last WE but we didn't feel it , still plenty room at the pool and almost nobody on the beach.

We will go back and hopefully nobody will be sick !

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 25, 2013
April 25, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM-W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to W Retreat & Spa Vieques? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Retreat & Spa Vieques

Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Isla de Vieques
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Tingo, Travelocity, Starwood, BookingOdigeoWL, Priceline, Hotels.com, Agoda and Venere so you can book your W Retreat & Spa Vieques reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Retreat And Spa Vieques
w Retreat & Spa Vieques Hotel Isla De Vieques

Owners: What's your side of the story?

If you own or manage W Retreat & Spa Vieques, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.