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“Beautiful Location” 4 of 5 stars
Review of W Retreat & Spa Vieques

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W Retreat & Spa Vieques
4.5 of 5 Hotel   |   State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico   |  
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Ranked #3 of 6 hotels in Isla de Vieques
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Beautiful Location”
4 of 5 stars Reviewed February 8, 2013

Hotel is very nice looking and unique. When we arrived the rooms got mixed up and had to wait about 20 minutes before we could get in our room. The resort was very slow paced which was nice since we were there to relax. The staff was helpful when we asked for things. I really liked how they had separate beaches for adults and families. Only thing I could say negative about the resort was that the food was overpriced for what you get and the beaches really need to be groomed. Rent a Jeep and explore the island. Not far from the resort was an area called green beach. It was away from everything and a lot of fun getting to. We had the beach all to ourselves. Overall I really enjoyed the stay with my loved one.

Room Tip: Get a room away from the pool. More private
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 17, 2013
April 7, 2013

Hello,

Thank you for taking the time to share your detailed feedback here on TripAdvisor. We take our service very seriously, and when there are breakdowns in service, we address them. So thank you for bringing these issues to our attention. As a frequent guest, we do hope to see you back in Vieques in the future.

Warmest,

Greg White
GM- W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
Beverly Hills, Michigan
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 8, 2013

While we were on Vieques we spent some time at the W and some time at a private villa we rented (Quinta Jabali found on VRBO).

The W was nice and has plenty of modern luxury you would expect from a high end resort - but Vieques is a different type of Caribbean island and calls for a different kind of experience. If you're not the type to venture outside the resort to explore - the W Vieques is perfect for you (although super pricey). It's got an amazing pool, awesome panoramic views, comfortable and stylish decor and good food. However, exploring the island is what makes this place so unique and special. The beaches are secluded and unbelievable. The food around the island (especially in Esperanza) is cheap and delicious. And the bio bay is a sight to behold! When you get outside the W - it feels like there are more wild horses walking around then humans.

A private villa like Quinta Jabali is the way to go. About half the price with more space, more privacy and in most cases your own private pool - and the views can't be beat.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a wonderful stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2013

I can't say enough about this hotel. BEST HOTEL!!!! I loved the property so much. AMAZING service. We arrived early which we knew we wouldn't have a room but they took us on a tour of the property and got us some tea to relax and wait. SUCH GREAT SEVICE!!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We are happy to hear you had a great stay, and we look forward to welcoming you back to Vieques in the future.

Warmest,

Greg White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
135 reviews 135 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 3, 2013

Second time to Vieques and W in last 18 months. Perfect place to relax. There is NO ACTION and there's not supposed to be. They have a lounge right at the airport, they drive you to the hotel that is 7 minutes away, they check you in smiling all the time, they drive you to your villa or suite then its pool time with great background music in (yes in) and out of the water. The place is beautiful and the staff is wonderful. Go out of the hotel for food and you have the perfect spot to chill for a few days.

Room Tip: Ask for a room around the pool as most have ocean views. The villas are where the suites are and are...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, February 5, 2013
Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 3, 2013

My girlfriend and I chose Vieques and the W as our first getaway together as neither of us had ever been. We are both well traveled so expectations were very high…

From our arrival at the small island airport and its W lounge, we were greeted and treated exceptionally well by the W staff. Ricky, our Ambassador, was friendly, courteous & helpful and ultimately assisted with a room change that we desired (wasn’t needed – just our choice). Blaine at Wet was tremendous with his service but was truly friendly and a great help with suggestions, explaining some of the idiosyncrasies of Vieques and much more. W, you’ve got some great people in these two.

The W is certainly nice as you approach but it’s only after you walk through the lobby and step outside that you really can appreciate how beautiful the setting is, fully appreciate the property and get the whole vibe of the place.

The first night we shared chicken soft tacos and shrimp quesadillas at Sorce – both were great but we highly recommend the quesadillas as a great light dinner or lunch. We had them 4 times during our stay!

Our advice is not to go to Vieques without renting a Jeep (Island Car Rental at the W was convenient). Most of the beaches are in undeveloped, protected areas and they are some of the most pristine beaches I’ve seen anywhere. Getting out and seeing the island, visiting Esparanza, Isabel II and the all the “wildlife” areas, seeing the roaming horses and getting a feel for the whole place shouldn’t be missed. This is a VERY laid back place with very nice people, a good bit of poverty but a wonderful culture to it.

Black Beard Sports on property will lend you snorkel gear for “free” (part of your $60/day resort fee) and we recommend renting a chairs for the beaches from them as well. Don’t get me wrong, the beaches at the W are great but can’t compete with others on the island…

Try Sol’s food truck for an amazing lunch near some of the best beaches (yes, a truck!), El Quenepo and, best of all, Next Course where we ate twice for really great meals. I’d call the last two for reservations to be safe.

The W Spa did a wonderful job with a couples massage in a room overlooking the ocean which has a wall of doors that we requested be opened during. There’s nothing like a great massage while listening to the ocean!

Also, do the Bio Bay tour if you haven’t seen one before. Choose a kayak tour if possible and, if you have a Jeep, you can meet the tour operator near the bay. Otherwise, you’ll spend too much time on the back & forth, etc. It’s truly amazing but you only need an hour on the water and another hour to put in and wind up – more than that is unnecessary. There are only a handful of these in the world and it is amazing to see.

Room Tip: Try to stay reasonably near the pool/beaches. This will minimize time walking to and fro on the prop...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We are happy to hear you had a perfect stay, and we look forward to welcoming you back to Vieques in the future.

Warmest,

Greg White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

I rarely write reviews but I just had to share my experience at the W. My husband and I went there for a few days after our wedding in San Juan and from the moment we walked off the plane into the W lounge at the airport, the service was excellent. The front desk upgraded our room to a garden suite-it was huge with a soaking tub, rainfall shower, and 2 baths. We loved how modern and sleek the decor was. It was such a great contrast to the rustic feel of the island.

Having the car rental and adventure sports outfitter on property made booking our excursions so easy. We rented a Jeep, bikes and snorkel equipment just a few steps from the gym.

We had a really great oceanfront couples massage. The true highlight of the trip was the private dinner we had arranged. We had five delicious courses with wine pairings at a table for two up on Paradise Edge, a small cliff overlooking the water. It was so romantic!

We kept saying that the hotel had thought of everything we would want. I can't recommend this place enough.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, February 5, 2013
Hello,

Thanks for sharing your experience here on TripAdvisor. We are happy to hear you had a perfect stay, and we look forward to welcoming you back to Vieques in the future.

Warmest,

Greg White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester Springs, Pennsylvania, United States
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 27, 2013

Vieques is a beautiful lush island with beautiful beaches. The W was a lovely surprise, very modern & contemporary. My husband surprised me for my birthday & it was perfect getaway. Upon our arrival, there were a few problems, that we were not told about. They said the computer system was down & we were asked us to sit in lobby, an hour went by, I went up to check on the status & miraculously the system had come back on. As we were waiting, we saw a number of people complaining, not a great sign! Our room was a lovely ocean front room, very spacious & contemporary, however, it was really hot! Turns out the air conditioning was broken! I called to let the front desk know about the temperature & they assured me it had just been fixed. It was not fixed until late the next day, it was water pipe problem that effected the system, that they were well aware of & had to have an engineer from the mainland come over, however, not until Monday, since it was the weekend. I complained to the manager & was given credits, along with an apology. The restaurants were great, along with the service. We loved Blayne, the pool server. He was amazing! He attended to our every need! The Pina Colodas were delicious! The infinity pools are gorgeous & inviting! The hot tub was a hidden gem! Adult beach small, yet, breathtaking! Spa was great! The only thing lacking was a nice gift shop. I would recommend this for couples or to go with friends!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, February 5, 2013
Hello,

Thanks for sharing your feedback here on TripAdvisor. I'm very sorry that you encountered an engineering issue while with us. We did our best to alleviate the situation, but being on a small island 8 miles off the coast of another island, sometimes it takes longer than expected to deal with issues such as this. We appreciate your understanding, and hope our gesture of goodwill helped the situation. We hope to see you back in Vieques again in the future.

Warmest,

Greg White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about W Retreat & Spa Vieques

Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Isla de Vieques
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
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Also Known As:
w Retreat And Spa Vieques
w Retreat & Spa Vieques Hotel Isla De Vieques

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