Let me start off by saying that I travel a lot on business and spend more than 150 nights per year in hotels.
For this hotel we had made reservations a couple of months in advance requesting a room with a king size bed, in a non-smoking quiet part of the hotel, with a nice view. When we first checked in we were sent to room 302 which was just HORRIBLE. The shower curtain was filthy and mold was actually growing on the shower walls. We immediately called the front desk and they sent Alvin, the housekeeping manager to the room. We pointed out the problems and he graciously showed us a couple of other rooms he had available. We selected room 401 which was VERY large with a nice king bed and 42" flat screen TV. It had a nice balcony about 15' x 5' that overlooked Cruceta del Vigía, which is a 100-foot-tall cross located atop Vigia Hill. Other than that the view was of trash on the roofs of adjoining buildings.
Our bathroom had an insta-hot, in line water heater that didn't work well and produced luke warm water at best. Additionally, the shower drain was clogged by about 75%. The lighting above the bathroom lavatories was so poor I had difficulty seeing to shave and my wife had to use another mirror for her makeup. I eventually got ONE washcloth by going down to the front desk after being told by a housekeeping lady that she didn't have any. My wife suspected that the used towels we left on the floor were being picked up, folded and put back on the towel shelf, so she "tagged" them the next morning with a dot of lipstick on each towel label. Sure enough, when we got back to the room that evening the "tagged" towels were folded and on the shelf. We called the front desk and they eventually sent someone up with clean towels.
The floor was unbelievably filthy. The tile grout is pale grey in the corners of the room where it's not walked on but it's dark grey to almost black in the remainder of the room where people actually walk. The desk chair seat fabric was stained and there is a dark black stain on the floor right in the middle of the room. This place really needs to be cleaned.
When we booked the room on www.booking.com breakfast was included for $11.00 per day. The "breakfast" consisted of ONE cup of coffee or juice and a ham & cheese sandwich. There are several places close by that probably have better breakfast at a lower price.
I guess if they would actually CLEAN the rooms and you got a room in a decent part of the building, this place would be ok. That is if you don't mind a barely warm shower, lousy bathroom lighting and no washcloths.
- Official Description (provided by the hotel):
- Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more less
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