We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Jewel in Small Town” 5 of 5 stars
Review of Ponce Plaza Hotel & Casino

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Ponce Plaza Hotel & Casino to your Saves list
Ponce Plaza Hotel & Casino
3.5 of 5 Hotel   |   Reina & Union Street, Ponce 00733, Puerto Rico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #6 of 7 Hotels in Ponce
Miami, FL
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Jewel in Small Town”
5 of 5 stars Reviewed December 11, 2013

Rooms were excellent, clean and well maintained. The Sales Manager - Michael went above and beyond to accommodate guests. Truly enjoyed the stay there and would recommend it to anyone traveling to Ponce. It is in the heart of the city! The restaurant is delicious and the Viva Bar is so much fun! Make sure you get a Mojito - they are strong!!!!!

Room Tip: If you want the older style Colonial rooms - make sure you specify in your booking!
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, December 12, 2013
Dear Sabre4e , thank you for providing us with your feedback. We are very glad you enjoyed your overall stay here at the Ramada Ponce Hotel & Casino. I've passed your comments to the management staff member mentioned and I sincerely appreciate you pointing them out for me.
When we receive news like this, it makes us even happier to serve our guests! We hope that this won't be your last stay, and we will be more than excited to house you once again. Thank you again and see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

212 reviews from our community

Traveler rating
    54
    52
    53
    21
    32
See reviews for
46
73
8
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
NH
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 23, 2013

The building was very old and historic. Located in the center of Ponce it has a lot of character in the main building. Our room however was in the back in a separate building that was somewhat like a room like you might find at a Motel 8. However, staff was super friendly, room was clean, and the restaurant Lola was fantastic. The lobby coffee shop is very slow....to get two coffees and two bagels was over 40 minutes so if you are in a hurry skip it.

Room Tip: Ask for a room in the main building. We did not stay there but it has to have more character and cha...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, November 24, 2013
Dear cindyb

Thank you very much for taking the time to leave us with your feedback on the Ramada Ponce Hotel & Casino. Our staff here gladly appreciates your kind words. As for your complaint, I will be sure to report this issue to the coffe shop & food and beverage departments as soon as possible to be examined immediately. I will see what we can do to improve our breakfast selection! Thank you once again, and we hope you will join us each time you are in the area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed November 23, 2013

The hotel overall its great and its very clean and pretty in all areas. The only problem I had was a mess in Front desk, completely not cust service and in that moment I asked for a manager and they reach it via phone so I had to deal with restaurant manager. I ewas expecting the visit from one manager in all weekend but, never came so. I could know whats the problem there. Iknow they will write back but its late already gone. Weekend from nov 15 to nov 17, I know I wasnt the only one with problems

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, November 24, 2013
Dear KiomarC, thank you for taking the time to provide us with your wonderful feedback. We are pleased to know that you enjoyed your overall stay at the Ramada Ponce Hotel & Casino, except for a few select things. We will take care of your complaints as soon as possible, to ensure that you would not mind joining us again. Thank you once again and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie
1 review
4 of 5 stars Reviewed November 15, 2013

Love the staff and the location. The décor in the room was dated - no microwave in the room at no charge. Love the restaurants Melao and Lola on site . Plan to go back next year.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, November 18, 2013
Thank you so much for taking the time to post your comments about our hotel! We are very glad you enjoyed your stay and hope to see you again! I've passed your comments to all the staff members mentioned and I sincerely appreciate you pointing them out for me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
212 reviews 212 reviews
75 hotel reviews
Reviews in 55 cities Reviews in 55 cities
243 helpful votes 243 helpful votes
5 of 5 stars Reviewed November 6, 2013

The room in the colonial area are nice, very classy and chic. Good size and good quality mattress. It's a great value. The modern building is nice, rooms are good size and modern. I like it! I'll stay again. If you can stay in colonial area the rooms are a bit bigger than modern building BuT you loose noise control since is facing the plaza. You can't blame the hotel for that. Please be a smart traveler: facing plaza will be by far more noisy than facing the parking lot. It's your call. I'll be back for sure and I love my colonial room.

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, November 8, 2013
Thank you for taking the time to leave us your excellent feedback on the Ramada Ponce Hotel & Casino. Our staff here gladly appreciates your kind words! . When we receive news like this, it makes us even happier to serve our guests! We hope that this won't be your last stay, and we will be more than excited to house you and your family in the future once again. Thank you and see you soon!

att. Carlos Garcia
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponce, Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 26, 2013

Long time did not enjoy as a couple or on this occasion. For a few days we forget everything and enjoy all the beauty that exist in Ponce in a more intimate. The attention we received at the hotel was excellent, we provided care and good service. The result room very comfortable and nicely decorated. The Casino incredible ... The attractions of the city very pleasant and with options to have fun ... I wish I have the opportunity to return to stay at the hotel ... I recommend it!

Room Tip: Rooms are very comfortable and quieter
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, October 28, 2013
Dear mmdedos thank you very much for taking the time to leave us with your feedback on the Ramada Ponce Hotel & Casino. Our staff here gladly appreciates your kind words! We are pleased to know that you enjoyed your overall stay and that you would recommend this hotel to other friends and family. Thank you once again, and we hope you will join us each time you are in the south area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan PR
Top Contributor
106 reviews 106 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 24, 2013

I stayed in the RPH for a business meeting. The hotel is small, well located and well kept. The personnel was very friendly. The room was not big, but it had all the essentials. Clean. My room was located in front of the elevator and was somewhat noisy. The breakfast included in the package was limited to 3 options. Overall I enjoyed my stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review, October 26, 2013
Thank you so much for taking the time to post your comments and ratings about our hotel! We are very glad you enjoyed your stay and hope to see you again! .Thank you again for providing us your feedback, it makes us even happier to serve our guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ponce Plaza Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Ponce
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Orbitz, Expedia and Hotels.com so you can book your Ponce Plaza Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Ponce Plaza Hotel & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.