Worst experience ever...First they try to cancel the room, it was all about mistakes and money. I make a reservation for my sister's wedding. The weekend was full due to holidays and Bowling Tournament on the city. I have a reservation and called to make arrangements for my aunts. I called and they told me that they can get me a room with a King bed and one of those sofas that turn into a full bed. They also told me that I can rent a rollaway bed for additional $20.00. We agree and I asked if there is any other charge and I was told NO. I called 2 day before the check in date and they assigned me a room. Day before I called and the room still assigned and no problem was informed. Then I called day of the check in and they told me that the room was unavailable and that there is no other room with that specifics to us. I asked what happened and the attendant said that the room has "troubles". I told her that as of day before the room was available and assigned to us. She then put me in hold for 20 minutes, I hang up and called again and asked for her (Tania) and Linda which is her supervisor said that she was busy with some customers. She then proceed to tell me that the room indeed was available but told me about a bunch of charges that I guess they" forgot" to mention until the last minute. Thinking that they might leave us without room I agree. Room experience. Horrible, dirty room, bathroom with mould, floor full of dirt. hair from who knows, dirty tables, every single part of the room was dirty. Nasty towels, almost yellow. We need to request towels, sheets and blankets and in top of that nasty attitude from the front desk. The only good thing there was the maid which was very nice and help us even when she was very busy. At the end I did not agree of the charges and I paid for what we agree at the beginning. I still regret not make a reservation on the Ponce Hilton. We have a great experience there on my other sister wedding 2 years ago. I would paid with close eyes to stay in the Hilton. That's what happens when you request cheap places, you get cheap attitude, cheap service and cheap people to deal with. Never will stay in trash place...
Nothing good on this Hotel
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear MariaM644389, thank you for providing us with your thoughts on your stay while at the Ramada Ponce Hotel & Casino. I apologize for the low-quality of your time at this hotel.
Report response as inappropriate
It is disappointing to hear that one of our guests ended up not enjoying their stay, and would not like to join us again. I will be sure to report this issues to the respective department to see how soon we can get this problem fixed.
I apologize again and we hope that you will give us a second chance!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.