This is a good hotel for the price. The rating varies from a 2.5 - 3, depending on who you receive service from. I am originally from Ponce and now live in Texas. Took my family to visit my parents.
The good -
Location- No other hotel will get you close to all the stuff Ponce has to offer. Right across the street from the beautiful town square (plaza) & across the street from a great family run restaurant (Chefs Creations aka el fogon de jorge).
Price- Decent / functional rooms, safe, secure, gated valet parking.
Rooms- clean, decent, functional, safe - european utilitarian.
Staff - Valet staff, housekeeping, grounds maintenance, waiters in the restaurants - lovely people who will do anything to help. The young man (no name tag) works the front desk after midnight - helpful, courteous, friendly, quick with a smile- I hope they move you to day time where you are needed.
Restaurant - Lola's in the hotel - great puerto rican fare at a decent price.
Casino & Bar - newly opened March 1st 2013. Definitely a happening place. Great people watching.
Parking- brand spanking new, 4 story parking connected to and protected by the hotel security.
Got to give great credit to the owner of this hotel who has the vision to make the town plaza in Ponce a happening, hopping place once again. The idea to have a safe parking area next to the hotel, in the middle of a historical caribbean city is genius. Add to that a good restaurant, a decent bar and a clean, simple, fun casino. This owner has serious political and entrepreneurial chops to pull this off.
Once again I am proud to say I am from Ponce, Puerto Rico.
Front Desk - Two young ladies, fake blonde hair, no name tags, with their ear permanently attached to the front desk phone talking to their friends. They worked the 8AM to 11PM shifts- these 2 ladies do not belong in a customer service industry. Anything other that giving you your room key is an affront to their sensitivities. Rude, uncaring, unfriendly. They give a bad name to the other employees that bend over backwards to give excellent service.
Noise - from other venues near the hotel- Puerto Rican people in Puerto Rico never do anything at less than 1,000 decibels. A bar about 500 feet away from the hotel can blast the night away, even if you are in one of the newer back building rooms. The church located right above the bar will crank until about 10PM, then hand over the festivities to the bar.
Shower- water will leak out of the shower on to the bathroom floor. Unfortunately in the building process, the floor drain was placed about 3 millimeters higher than the floor.
Room keys - the room key coding machine was busted during our stay. Unfortunately we were never informed of this until I complained for the 10th time. We had to ask the front desk to call someone to open our rooms with a master key. Of course asking Cruella De Ville or the Wicked Witch of the West for help resulted in eye rolling, sighing and having to hang up the phone with their friends to actually call someone.
Restaurant & Bar- can be slow with service - offset by being so very friendly- surprisingly they did not offer the "national" drink of Puerto Rico, the Pina Colada.
Manager- never seemed to be on site despite requests to communicate with them - but then again Cruella & WWotW were manning the desk...
- Official Description (provided by the hotel):
- The hotel counts with 70 rooms of which six are located in an historical building that dates from the 1882. For the convenience of our guests, all our rooms includes Internet connection and are equipped with air conditioning, coffee maker, working-desk, 32” LCD TV, iron, ironing board and safe-deposit box. All of our rooms have a balcony. ... more less
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